Support Board
Date/Time: Sat, 15 Mar 2025 22:50:51 +0000
Can't make a payment with PayPal
View Count: 2116
| [2022-07-28 19:22:23] |
| User706253 - Posts: 6 |
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I want to pay with PayPal. I click on the orange paypal button and nothing happens. Tried to pay on different computers. The result is negative. Before there were no such problems and everything on your site worked.
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| Attachment Deleted. |
| [2022-07-28 19:57:09] |
| John - SC Support - Posts: 38678 |
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Most likely you have a "Pop-Up Blocker" blocking the window that is trying to come up for you to continue to the PayPal website. Check the right of your URL line after you click on the orange PayPal button to see if there is any indication of a blocked window. Another possibility is that you need to accept cookies to have the PayPal window appear. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-28 21:19:12] |
| User706253 - Posts: 6 |
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I don't have Pop-Up Blocker. Сookies are allowed. From this computer I pay via paypal every day. Other sites don't have this problem. Previously, there were no problems with your site either. There is a problem with orange "PayPal" and black "credit card" buttons on your site. When I click on any of these buttons the result is the same. An empty window appears for about 0.5 seconds and then disappears. At the same time, a message appears at the bottom left in the browser: "waiting for www.paypal.com". This message is the same for both the orange and black buttons. |
| [2022-07-29 11:28:53] |
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The problem has to do with a new interface that PayPal has forced us to use. We will check on this. What is the browser that you are using? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 11:44:52] |
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We also activated your account for now. Let us know if you need anything else.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-29 12:21:14] |
| User706253 - Posts: 6 |
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I've tried paying on both Google Crome and Microsoft Edge. The result is the same.
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| [2022-07-29 12:23:48] |
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We can confirm that at this point no other users are having this issue. PayPal has blocked it's services in Russia and possibly for Russian clients. We can see that the PayPal component loaded is using the Russian language, so there is a possibility this is an issue related to either the account or the locale. Have you tried loading the page in incognito mode? As your IP is not in Russia. Sierra Chart Support |
| [2022-07-29 12:41:14] |
| User706253 - Posts: 6 |
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I'll try this eavening and inform you. Although it's weird. I live in Germany. I have German Paypal, German windows, German IP, etc. |
| [2022-07-29 13:50:32] |
| User75949 - Posts: 126 |
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I'm from Italy and I confirm that it isn't working for me as well the paypal payment. I've no pop up blocks, and paypal payments are normally working from my pc. I used VPN an location USA and it worked... yes it is a problem for some ip.... but to me it happened only with Sierra. Regards |
| [2022-07-29 14:04:07] |
| User967248 - Posts: 4 |
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Also Germany, use Edge and want to pay via stripe for the new month. Did work everytime before, but not today. Allowed to open the next page like usally: result in the attached files
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 Screenshot 2022-07-29 160042.jpg / V - Attached On 2022-07-29 14:02:11 UTC - Size: 170.79 KB - 140 views |
| [2022-07-29 14:27:22] |
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This is definitively untrue: We can confirm that at this point no other users are having this issue.
We will be looking into the problem today. Use Stripe if you can. We can give you temporary usage time extensions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-29 14:28:24
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| [2022-07-29 16:17:44] |
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User967248: Please try the stripe payment again, and let us know if you are still seeing the issue.
Sierra Chart Support |
| [2022-07-29 17:01:20] |
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If you are still having an issue with PayPal, please start a ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets And let us know when would be a good time to call you, so that we can review the issue. Sierra Chart Support |
| [2022-07-29 19:21:18] |
| User706253 - Posts: 6 |
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The problem with Paypal payments is solved through VPN => USA-ID. German-ID does not work. |
| [2022-07-29 23:26:56] |
| User967248 - Posts: 4 |
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Please try the stripe payment again, and let us know if you are still seeing the issue.
Did now work again. Greetings from Germany |
| [2022-08-01 10:29:36] |
| User411647 - Posts: 21 |
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Hi guys I have same problem with paypal payment.... any solution ?? I come from Slovakia |
| [2022-08-01 10:46:13] |
| User706253 - Posts: 6 |
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The problem with Paypal payments is solved through VPN => USA-ID
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| [2022-08-03 09:15:20] |
| User850997 - Posts: 2 |
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Same issue from Spain.
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| [2022-08-03 11:27:48] |
| Sierra_Chart Engineering - Posts: 18793 |
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Provide us some screenshots of what you see when making a payment and information about what exactly is happening or not happening. So we can forward this information to PayPal. This is very important otherwise we may not be able to help with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-03 11:28:00
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| [2022-08-03 19:39:25] |
| Sierra_Chart Engineering - Posts: 18793 |
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Please try again. This should now be resolved. It apparently related to the EUR currency.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-03 19:53:07] |
| User850997 - Posts: 2 |
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It's working OK for me now. Thank you very much. |
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