Support Board
Date/Time: Sat, 15 Mar 2025 23:50:00 +0000
rithmic direct
View Count: 565
| [2022-07-14 02:28:41] |
| Cole Cash - Posts: 4 |
|
i have been able to trade with rithmic for a few weeks and now past couple of days i have not been able to get a fill. i would place an order and it would say " order has timed out" now today i and getting a message saying permission denied. i looked through the board and the only info given was to reinstall rithmic which i did and still having same message .... here is the log "Software version: 2416 64-bit | 2022-07-13 22:23:21.998 Primary Thread ID: 6612 | 2022-07-13 22:23:21.998 Usage end date: 2023-02-01 | 2022-07-13 22:23:21.998 Enabled for: Advanced Features 2. | 2022-07-13 22:23:21.998 Enabled for: Sierra Chart Historical Data Service. | 2022-07-13 22:23:21.998 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-13 22:23:21.998 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-13 22:23:21.998 Enabled for exchange2: CME (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: fairx_exchange.data | 2022-07-13 22:23:21.998 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-13 22:23:21.998 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-07-13 22:23:21.998 Custom symbol settings values: enabled | 2022-07-13 22:23:21.998 Chart Update Interval: 500 | 2022-07-13 22:23:21.998 Intraday Data Storage Time Unit: 0 | 2022-07-13 22:23:21.998 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-13 22:23:21.998 2022-07-14 02:23:21 Local computer time in UTC | 2022-07-13 22:23:21.998 2022-07-13 22:23:21 Local computer time in SC Time Zone | 2022-07-13 22:23:21.998 2022-07-14 02:12:45 Server time in UTC | 2022-07-13 22:23:21.998 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-13 22:23:21.998 Program path: C:\SierraChart\DEMO\ | 2022-07-13 22:23:21.998 Data Files path: C:\SierraChart\DEMO\Data\ | 2022-07-13 22:23:21.998 OS Version Number: 10.0 | 2022-07-13 22:23:21.998 Locale Setting: C | 2022-07-13 22:23:21.998 DLLs: BuySellPressure_64.dll, delta_64.dll, HausDelta_64.dll, HausTradesV7_64.dll, MultiTimeFrameSignals_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultiplier_64.dll | 2022-07-13 22:23:21.999 Allowed protected custom studies: Haus Trades, TicinoSuite | 2022-07-13 22:23:21.999 Crash reporter started: true | 2022-07-13 22:23:21.999 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:36.443 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:36.443 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:36.448 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:36.449 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:36.449 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:36.590 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:36.590 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:36.637 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:36.637 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:36.637 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:36.637 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:36.637 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:36.670 DTC Client socket (1) | Closed. | 2022-07-13 22:23:36.671 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:40.630 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:40.630 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:40.631 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:40.631 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:40.631 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:40.767 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:40.767 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:40.787 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:40.789 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:40.789 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:40.789 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:40.789 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:40.823 DTC Client socket (1) | Closed. | 2022-07-13 22:23:40.823 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:44.785 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:44.785 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:44.785 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:44.786 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:44.786 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:44.926 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:44.926 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:44.941 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:44.942 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:44.942 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:44.942 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:44.942 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:44.976 DTC Client socket (1) | Closed. | 2022-07-13 22:23:44.976 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:48.940 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:48.940 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:48.941 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:48.941 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:48.941 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:49.081 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:49.081 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:49.108 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:49.110 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:49.110 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:49.110 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:49.111 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:49.142 DTC Client socket (1) | Closed. | 2022-07-13 22:23:49.142 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:53.124 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:53.124 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:53.125 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:53.125 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:53.125 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:53.271 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:53.271 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:53.293 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:53.295 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:53.295 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:53.295 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:53.295 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:53.329 DTC Client socket (1) | Closed. | 2022-07-13 22:23:53.329 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:57.286 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:57.286 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:57.287 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:57.287 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:57.287 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:57.425 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:57.425 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:57.439 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:57.441 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:57.441 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:57.441 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:57.441 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:57.473 DTC Client socket (1) | Closed. | 2022-07-13 22:23:57.474 " |
| [2022-07-14 14:14:23] |
| John - SC Support - Posts: 38678 |
|
You are getting the following message in your log: Rithmic Direct - DTC | Logon error received from server: permission denied
Either the Username or Password that you have entered for your Rithmic account is not correct, or there is a problem with your account. In either case, it is not something we can help you with, as we do not have any additional information. You would need to ask your broker to verify the username and have them change your password, if necessary. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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