Support Board
Date/Time: Tue, 18 Mar 2025 04:26:11 +0000
Post From: rithmic direct
| [2022-07-14 02:28:41] |
| Cole Cash - Posts: 4 |
|
i have been able to trade with rithmic for a few weeks and now past couple of days i have not been able to get a fill. i would place an order and it would say " order has timed out" now today i and getting a message saying permission denied. i looked through the board and the only info given was to reinstall rithmic which i did and still having same message .... here is the log "Software version: 2416 64-bit | 2022-07-13 22:23:21.998 Primary Thread ID: 6612 | 2022-07-13 22:23:21.998 Usage end date: 2023-02-01 | 2022-07-13 22:23:21.998 Enabled for: Advanced Features 2. | 2022-07-13 22:23:21.998 Enabled for: Sierra Chart Historical Data Service. | 2022-07-13 22:23:21.998 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-13 22:23:21.998 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-13 22:23:21.998 Enabled for exchange2: CME (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-13 22:23:21.998 Enabled for exchange2: fairx_exchange.data | 2022-07-13 22:23:21.998 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-07-13 22:23:21.998 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-07-13 22:23:21.998 Custom symbol settings values: enabled | 2022-07-13 22:23:21.998 Chart Update Interval: 500 | 2022-07-13 22:23:21.998 Intraday Data Storage Time Unit: 0 | 2022-07-13 22:23:21.998 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-07-13 22:23:21.998 2022-07-14 02:23:21 Local computer time in UTC | 2022-07-13 22:23:21.998 2022-07-13 22:23:21 Local computer time in SC Time Zone | 2022-07-13 22:23:21.998 2022-07-14 02:12:45 Server time in UTC | 2022-07-13 22:23:21.998 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-13 22:23:21.998 Program path: C:\SierraChart\DEMO\ | 2022-07-13 22:23:21.998 Data Files path: C:\SierraChart\DEMO\Data\ | 2022-07-13 22:23:21.998 OS Version Number: 10.0 | 2022-07-13 22:23:21.998 Locale Setting: C | 2022-07-13 22:23:21.998 DLLs: BuySellPressure_64.dll, delta_64.dll, HausDelta_64.dll, HausTradesV7_64.dll, MultiTimeFrameSignals_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultiplier_64.dll | 2022-07-13 22:23:21.999 Allowed protected custom studies: Haus Trades, TicinoSuite | 2022-07-13 22:23:21.999 Crash reporter started: true | 2022-07-13 22:23:21.999 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:36.443 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:36.443 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:36.448 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:36.449 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:36.449 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:36.486 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:36.590 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:36.590 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:36.590 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:36.637 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:36.637 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:36.637 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:36.637 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:36.637 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:36.670 DTC Client socket (1) | Closed. | 2022-07-13 22:23:36.671 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:40.630 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:40.630 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:40.631 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:40.631 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:40.631 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:40.664 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:40.767 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:40.767 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:40.767 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:40.787 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:40.789 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:40.789 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:40.789 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:40.789 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:40.823 DTC Client socket (1) | Closed. | 2022-07-13 22:23:40.823 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:44.785 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:44.785 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:44.785 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:44.786 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:44.786 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:44.823 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:44.926 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:44.926 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:44.926 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:44.941 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:44.942 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:44.942 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:44.942 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:44.942 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:44.976 DTC Client socket (1) | Closed. | 2022-07-13 22:23:44.976 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:48.940 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:48.940 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:48.941 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:48.941 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:48.941 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:48.976 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:49.081 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:49.081 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:49.081 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:49.108 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:49.110 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:49.110 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:49.110 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:49.111 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:49.142 DTC Client socket (1) | Closed. | 2022-07-13 22:23:49.142 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:53.124 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:53.124 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:53.125 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:53.125 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:53.125 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:53.162 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:53.271 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:53.271 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:53.271 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:53.293 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:53.295 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:53.295 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:53.295 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:53.295 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:53.329 DTC Client socket (1) | Closed. | 2022-07-13 22:23:53.329 Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-07-13 22:23:57.286 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-07-13 22:23:57.286 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-07-13 22:23:57.287 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-13 22:23:57.287 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-07-13 22:23:57.287 Rithmic Direct - DTC | Network connection to server complete. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Starting socket receive thread. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Sending logon request message. | 2022-07-13 22:23:57.322 Rithmic Direct - DTC | Received logon response. | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Server Name: . | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-07-13 22:23:57.425 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-07-13 22:23:57.425 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:57.425 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-07-13 22:23:57.439 DTC Client socket (1) | CloseSocket call. | 2022-07-13 22:23:57.441 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-07-13 22:23:57.441 Rithmic Direct - DTC | Disconnected. | 2022-07-13 22:23:57.441 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-07-13 22:23:57.441 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-07-13 22:23:57.473 DTC Client socket (1) | Closed. | 2022-07-13 22:23:57.474 " |