Support Board
Date/Time: Fri, 14 Mar 2025 22:25:07 +0000
Service Connection Error
View Count: 803
| [2022-07-05 22:45:02] |
| user 93611 - Posts: 2 |
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When I am on the Sierra Chart Website, on the right side it shows my account name and the word "Logout". I assume that means my username and password are correct and work fine. When I open the actual charting app it says I am not connected. I get an error message "Connection error message from service. CQG WebAPI|Logon unsuccessful. Server message: Username or password is incorrect. | Date-Time ...." I went to the "Reset Password" page and entered a new password, then re-logged into SerraChart.com. Works fine. Tried to log into the app, and entered the new password into the correct field. I still get the same error message again, indicating I am using an incorrect password. What am I doing wrong? Grant Date Time Of Last Edit: 2022-07-06 04:11:39
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| [2022-07-06 04:14:26] |
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Regarding this: . I get an error message "Connection error message from service. CQG WebAPI|Logon unsuccessful. Server message: Username or password is incorrect. | Date-Time ...."
Refer to 5 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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