Support Board
Date/Time: Sat, 15 Mar 2025 03:37:48 +0000
Post From: Service Connection Error
| [2022-07-05 22:45:02] |
| user 93611 - Posts: 2 |
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When I am on the Sierra Chart Website, on the right side it shows my account name and the word "Logout". I assume that means my username and password are correct and work fine. When I open the actual charting app it says I am not connected. I get an error message "Connection error message from service. CQG WebAPI|Logon unsuccessful. Server message: Username or password is incorrect. | Date-Time ...." I went to the "Reset Password" page and entered a new password, then re-logged into SerraChart.com. Works fine. Tried to log into the app, and entered the new password into the correct field. I still get the same error message again, indicating I am using an incorrect password. What am I doing wrong? Grant Date Time Of Last Edit: 2022-07-06 04:11:39
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