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Date/Time: Sat, 15 Mar 2025 02:29:53 +0000



Post From: Service Connection Error

[2022-07-06 04:14:26]
Sierra Chart Engineering - Posts: 104368
Regarding this:
. I get an error message "Connection error message from service. CQG WebAPI|Logon unsuccessful. Server message: Username or password is incorrect. | Date-Time ...."

Refer to 5 here:

CQG Trading Platform Service: Common Error Messages

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To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing