Support Board
Date/Time: Fri, 14 Mar 2025 17:55:22 +0000
new laptop not able to run new instance SC cqg while desktop Den
View Count: 577
| [2022-06-24 17:43:10] |
| User475862 - Posts: 31 |
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HI got a new laptop and i am not able to run new instance SC cqg while desktop running separate instance using denali/ib. it worked on old laptop. the ONLY way to get data on new laptop is to close ALL desktop so it is not an antivirus issue. if i exit from new laptop and connect one instance CQG on old laptop and on desktop denali/ib all work fine. hope you can help me fix this puzzle! thanks |
| [2022-06-24 20:08:03] |
| John - SC Support - Posts: 38669 |
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Keep in mind that with version 2394 and higher, we are not allowing CQG data for the CME Group and EUREX into Sierra Chart. Our guess is that your old laptop was running a version before 2394 and your new one is a more recent version. Therefore, you have three options: 1) Downgrade the new laptop to version 2393 and connect it to CQG. or 2) Use the Denali Exchange Data Feed, but only connect to the data from one system or the other at a time. To do this, just set your second system to have the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes. or 3) Use the Denali Exchange Data Feed and pay for two connections (twice the exchange fees) so you can use both systems at the same time. Refer to the information here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-27 14:53:13] |
| User475862 - Posts: 31 |
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Hi John, i did option 1 1) Downgrade the new laptop to version 2393 and connect it to CQG. still not working. also old laptop has version 2398 and it works! both have the same data feed settings not sure why one works but not the other! |
| [2022-06-27 15:08:27] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. We only need to know about one symbol. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-27 22:56:00] |
| User475862 - Posts: 31 |
|
Software version: 2393 64-bit | 2022-06-27 22:49:30.419 Primary Thread ID: 23544 | 2022-06-27 22:49:30.419 Usage end date: 2022-09-22 | 2022-06-27 22:49:30.419 Enabled for: Advanced Features 2. | 2022-06-27 22:49:30.419 Enabled for: Sierra Chart Historical Data Service. | 2022-06-27 22:49:30.419 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-06-27 22:49:30.419 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-27 22:49:30.419 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-27 22:49:30.420 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-06-27 22:49:30.420 Enabled for exchange: Euronext Equities Delayed | 2022-06-27 22:49:30.420 Enabled for exchange2: CME (Trading Account Required) | 2022-06-27 22:49:30.420 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-27 22:49:30.420 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-27 22:49:30.420 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-27 22:49:30.420 Enabled for exchange2: fairx_exchange.data | 2022-06-27 22:49:30.420 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-27 22:49:30.420 Current selected Data/Trading service: CQG WebAPI | 2022-06-27 22:49:30.420 Custom symbol settings values: enabled | 2022-06-27 22:49:30.420 Chart Update Interval: 500 | 2022-06-27 22:49:30.420 Intraday Data Storage Time Unit: 0 | 2022-06-27 22:49:30.420 Time Zone: +00:00:00 (UTC+00) | 2022-06-27 22:49:30.420 2022-06-27 22:49:30 Local computer time in UTC | 2022-06-27 22:49:30.420 2022-06-27 22:49:30 Local computer time in SC Time Zone | 2022-06-27 22:49:30.420 2022-06-27 22:46:58 Server time in UTC | 2022-06-27 22:49:30.420 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-27 22:49:30.420 Program path: C:\SierraChart\ | 2022-06-27 22:49:30.420 Data Files path: C:\SierraChart\Data\ | 2022-06-27 22:49:30.420 OS Version Number: 10.0 | 2022-06-27 22:49:30.420 Locale Setting: C | 2022-06-27 22:49:30.420 DLLs: sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2022-06-27 22:49:30.420 Allowed protected custom studies: SST_FreeBundle | 2022-06-27 22:49:30.420 Crash reporter started: true | 2022-06-27 22:49:30.420 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2022-06-27 22:49:31.219 DTC Client socket (2) | Creating socket. | 2022-06-27 22:49:31.220 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:49:31.220 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-06-27 22:49:31.220 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:49:31.265 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:49:31.265 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:49:31.266 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:49:31.334 SC Data - All Services | Sending logon request message. | 2022-06-27 22:49:31.334 SC Data - All Services | Received logon response. | 2022-06-27 22:49:31.974 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:49:31.974 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:49:31.974 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:49:31.974 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:49:31.974 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:49:31.975 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:49:31.975 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:49:31.975 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:49:31.975 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:49:32.008 DTC Client socket (2) | Closed. | 2022-06-27 22:49:32.008 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-06-27 22:50:01.981 DTC Client socket (2) | Creating socket. | 2022-06-27 22:50:01.983 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:50:01.983 DTC Client socket (2) | Connecting to IP: 38.89.235.129. | 2022-06-27 22:50:01.983 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:50:02.034 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:50:02.034 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:50:02.034 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:50:02.088 SC Data - All Services | Sending logon request message. | 2022-06-27 22:50:02.088 SC Data - All Services | Received logon response. | 2022-06-27 22:50:02.785 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:50:02.785 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:50:02.785 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:50:02.785 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:50:02.785 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:50:02.786 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:50:02.786 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:50:02.786 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:50:02.786 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:50:02.862 DTC Client socket (2) | Closed. | 2022-06-27 22:50:02.863 F.US.EPU22 1 Min #1 | Reloading chart. | 2022-06-27 22:50:29.310 Mapping F.US.EPU22 to ESU22. Service code: cme | 2022-06-27 22:50:29.808 SC Data - All Services | Starting real-time market data updates for: F.US.EPU22 (ESU22). ID: 2 Service code: cme | 2022-06-27 22:50:29.809 CQG WebAPI | Sending symbol resolution request for F.US.EPU22. ID: 249962 | 2022-06-27 22:50:29.809 SC Data - All Services | Requesting security definition data for: F.US.EPU22 (ESU22). ID: 2 | 2022-06-27 22:50:29.809 Added historical Intraday data request for F.US.EPU22 to the queue. | 2022-06-27 22:50:29.809 Intraday data recording state for symbol F.US.EPU22 is set to download 'Pending'. | 2022-06-27 22:50:29.809 Triggering next historical data download in queue. | 2022-06-27 22:50:29.809 Delaying start of download for F.US.EPU22. | 2022-06-27 22:50:29.818 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU22. Search Symbol: F.US.EPU22. Request ID: 249962. Contract ID: 2. | 2022-06-27 22:50:29.848 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-06-27 22:50:32.794 DTC Client socket (2) | Creating socket. | 2022-06-27 22:50:32.796 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:50:32.796 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-06-27 22:50:32.796 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:50:32.840 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:50:32.840 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:50:32.840 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:50:32.886 SC Data - All Services | Sending logon request message. | 2022-06-27 22:50:32.886 SC Data - All Services | Received logon response. | 2022-06-27 22:50:33.575 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:50:33.575 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:50:33.575 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:50:33.575 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:50:33.576 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:50:33.577 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:50:33.578 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:50:33.578 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:50:33.579 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:50:33.630 DTC Client socket (2) | Closed. | 2022-06-27 22:50:33.630 HD Request # 2 | Downloading Intraday chart data for F.US.EPU22 to the file F.US.EPU22.scid. Service: cme | 2022-06-27 22:51:00.579 HD Request # 2 | Download start date-time: 2022-06-27 02:48:14.000000. File last date-time: 2022-06-27 02:48:14.791000 | 2022-06-27 22:51:00.579 HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2022-06-27 22:51:00.579 Socket (3) | Creating socket. | 2022-06-27 22:51:00.579 Socket (3) | New receive buffer size: 5242880 | 2022-06-27 22:51:00.580 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-27 22:51:00.580 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-06-27 22:51:00.667 HD Request # 2 | Sending historical data logon request message. | 2022-06-27 22:51:00.667 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-06-27 02:48:14. Record interval: 0. Symbol: ESU22 | 2022-06-27 22:51:01.163 HD Request # 2 | Decompressing data. | 2022-06-27 22:51:01.201 HD Request # 2 | Receiving Intraday data for F.US.EPU22 starting at 2022-06-27 02:48:14.124000 | 2022-06-27 22:51:01.275 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-06-27 02:48:17.998000. | 2022-06-27 22:51:01.501 Socket (3) | CloseSocket call. | 2022-06-27 22:51:03.050 Historical data download thread signaled to stop. | 2022-06-27 22:51:03.050 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:51:03.050 HD Request # 2 | Received 1040422 Intraday data records from 2022-06-27 02:48:14.124000 to 2022-06-27 22:51:00.161000 (20.0 hours) and wrote 1040407 records for F.US.EPU22 | 2022-06-27 22:51:03.050 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-06-27 22:51:00.161000 | 2022-06-27 22:51:03.058 HD Request # 2 | Completion time: 3s. | 2022-06-27 22:51:03.058 HD Request # 2 | Intraday data download complete for F.US.EPU22. Unique request ID: 2 | 2022-06-27 22:51:03.058 Removing historical data download ID 2. | 2022-06-27 22:51:03.058 Real-time Intraday chart data file updates started for F.US.EPU22 | 2022-06-27 22:51:03.058 Intraday chart data file opened for F.US.EPU22 | 2022-06-27 22:51:03.058 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-06-27 22:51:03.058 Triggering next historical data download in queue. | 2022-06-27 22:51:03.058 No download requests in the queue to start downloads for. | 2022-06-27 22:51:03.058 Socket (3) | Socket gracefully closed by remote side. | 2022-06-27 22:51:03.084 Socket (3) | Closed. | 2022-06-27 22:51:03.084 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-06-27 22:51:03.579 DTC Client socket (2) | Creating socket. | 2022-06-27 22:51:03.580 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:51:03.580 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2022-06-27 22:51:03.580 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:51:03.626 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:51:03.626 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:51:03.626 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:51:03.673 SC Data - All Services | Sending logon request message. | 2022-06-27 22:51:03.673 SC Data - All Services | Received logon response. | 2022-06-27 22:51:04.328 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:51:04.328 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:51:04.328 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:51:04.328 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:51:04.328 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:51:04.329 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:51:04.330 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:51:04.330 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:51:04.330 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:51:04.366 DTC Client socket (2) | Closed. | 2022-06-27 22:51:04.366 SC Data - All Services | Connecting to the server ds27.sierracharts.com. Port 10048 | 2022-06-27 22:51:34.330 DTC Client socket (2) | Creating socket. | 2022-06-27 22:51:34.331 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:51:34.332 DTC Client socket (2) | Connecting to IP: 208.185.224.128. | 2022-06-27 22:51:34.332 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:51:34.373 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:51:34.373 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:51:34.373 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:51:34.431 SC Data - All Services | Sending logon request message. | 2022-06-27 22:51:34.431 SC Data - All Services | Received logon response. | 2022-06-27 22:51:35.095 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:51:35.095 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:51:35.095 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:51:35.095 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:51:35.095 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:51:35.096 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:51:35.097 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:51:35.097 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:51:35.097 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:51:35.143 DTC Client socket (2) | Closed. | 2022-06-27 22:51:35.144 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2022-06-27 22:52:05.097 DTC Client socket (2) | Creating socket. | 2022-06-27 22:52:05.099 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:52:05.099 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-06-27 22:52:05.099 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:52:05.143 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:52:05.143 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:52:05.143 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:52:05.186 SC Data - All Services | Sending logon request message. | 2022-06-27 22:52:05.186 SC Data - All Services | Received logon response. | 2022-06-27 22:52:05.866 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:52:05.866 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:52:05.866 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:52:05.866 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:52:05.866 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:52:05.869 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:52:05.870 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:52:05.870 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:52:05.871 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:52:05.907 DTC Client socket (2) | Closed. | 2022-06-27 22:52:05.908 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-06-27 22:52:35.871 DTC Client socket (2) | Creating socket. | 2022-06-27 22:52:35.872 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:52:35.873 DTC Client socket (2) | Connecting to IP: 38.89.235.129. | 2022-06-27 22:52:35.873 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:52:35.913 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:52:35.913 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:52:35.914 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:52:35.978 SC Data - All Services | Sending logon request message. | 2022-06-27 22:52:35.978 SC Data - All Services | Received logon response. | 2022-06-27 22:52:36.665 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:52:36.665 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:52:36.665 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:52:36.665 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:52:36.665 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:52:36.666 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:52:36.666 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:52:36.666 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:52:36.666 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:52:36.707 DTC Client socket (2) | Closed. | 2022-06-27 22:52:36.707 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2022-06-27 22:52:56.374 The message log has been sent to support. | 2022-06-27 22:52:56.374 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2022-06-27 22:52:56.374 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2022-06-27 22:52:56.374 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-06-27 22:52:57.138 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2022-06-27 22:52:57.377 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:52:57.377 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2022-06-27 22:52:57.503 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2022-06-27 22:52:57.503 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-06-27 22:53:06.656 DTC Client socket (2) | Creating socket. | 2022-06-27 22:53:06.656 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:53:06.656 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-06-27 22:53:06.656 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:53:06.695 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:53:06.695 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:53:06.695 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:53:06.784 SC Data - All Services | Sending logon request message. | 2022-06-27 22:53:06.784 SC Data - All Services | Received logon response. | 2022-06-27 22:53:07.428 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:53:07.428 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:53:07.428 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:53:07.428 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:53:07.428 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:53:07.430 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:53:07.430 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:53:07.430 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:53:07.430 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:53:07.466 DTC Client socket (2) | Closed. | 2022-06-27 22:53:07.466 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2022-06-27 22:53:37.434 DTC Client socket (2) | Creating socket. | 2022-06-27 22:53:37.436 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-06-27 22:53:37.436 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2022-06-27 22:53:37.436 SC Data - All Services | Network connection to server complete. | 2022-06-27 22:53:37.506 SC Data - All Services | Starting socket receive thread. | 2022-06-27 22:53:37.506 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-27 22:53:37.507 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-27 22:53:37.575 SC Data - All Services | Sending logon request message. | 2022-06-27 22:53:37.575 SC Data - All Services | Received logon response. | 2022-06-27 22:53:38.243 SC Data - All Services | Server Name: RealTime Server. | 2022-06-27 22:53:38.243 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-27 22:53:38.243 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:53:38.243 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-27 22:53:38.243 DTC Client socket (2) | CloseSocket call. | 2022-06-27 22:53:38.245 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-27 22:53:38.245 SC Data - All Services | Disconnected from the server. | 2022-06-27 22:53:38.245 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-06-27 22:53:38.246 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-06-27 22:53:38.309 DTC Client socket (2) | Closed. | 2022-06-27 22:53:38.309 |
| [2022-06-28 10:25:05] |
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This is the issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-06-27 22:50:02.785
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-28 13:02:12] |
| User475862 - Posts: 31 |
|
Noted but the laptop connection is thru CQG not Denali
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| [2022-06-28 13:28:08] |
| John - SC Support - Posts: 38669 |
|
According to the Message Log you provided, that system is trying to get data from our Denali Data Feed, as we see the following: Allow Support for Sierra Chart Data Feeds is enabled.
If you want to get data from CQG on that system, then go to Global Settings >> Data/Trade Service Settings >> Common Settings and set the option for Allow Support For Sierra Chart Data Feeds to No. Then OK to close that window and then select File >> Disconnect followed by File >> Connect to Data Feed and your data will then be coming from CQG. Just keep in mind that in order to get the data from CQG, you have to be on version 2393 or lower. Refer to the following for more information: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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