Support Board
Date/Time: Thu, 13 Mar 2025 02:35:06 +0000
Login problems
View Count: 558
| [2022-05-30 14:33:16] |
| User363492 - Posts: 6 |
|
Tried to login this day and not able. Did not change anything. Is the system down. I got a new password for data service but didn't help.
|
| [2022-05-30 14:46:54] |
| |
|
This is resolved for you now. We gave you a trial of service package 12 for 30 days at no cost. Refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-30 15:46:41] |
| User363492 - Posts: 6 |
|
I think my account is having trouble getting credited or another account is getting credit. I paid $26 a week or so ago and again today. I do have an another existing account' I paid by the emails received to the account that I think is right. |
| [2022-05-31 16:30:02] |
| John - SC Support - Posts: 38621 |
|
You do have another account associated with the same email as the account from which you are posting. But that other account has not been touched since 2018 and it does not have any funds or usage time in it. Therefore, you can just ignore it. If you want, we can remove it for you - just let us know. If you are still having an issue with your current account (the one you are posting from) then let us know the particular issue. We do see the $26.00 you paid. It is sitting in your Services Surplus until your renewal date of June 29, 2022 at which time we will remove the $26.00 in exchange for 31 days of Package 3. But, as noted above, you will want to change to Package 10 at that time as package 10+ are required in order to make any external connections from Sierra Chart and you are evaluating Package 12 until your renewal date (packages 3 and 5 are just for testing/learning with delayed data). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-31 17:01:57] |
| User363492 - Posts: 6 |
|
Please eliminate the other account as I don't need. So I paid a total of $52 dollars recently which should keep me active until july 29 or I am confused. I don't understand why this is difficult. You send me an email to pay, I pay and then I don't have access because I am delinquent. Maybe you didn't receive my first payment. My credit card shows a payment on 5/22 and 5/30. So on nexr payment I need level 10, first heard this.
|
| [2022-05-31 21:47:19] |
| John - SC Support - Posts: 38621 |
|
We have removed the other account. Your account shows the payments you reference. If you want to view the transactions for your account you can do so by selecting the link for View Transaction Log and Payment Receipts link on your Account Control Panel on our website. Or you can select the following link which will take you to it (you may have to login to the website if you are not already): https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog In terms of the requirement for Packages 10+, there have been notices in the System Messages that come up when you first start Sierra Chart and on our Support Board letting you know that we have been moving to this change. Refer to the following post in particular: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-31 22:03:40] |
| User363492 - Posts: 6 |
|
So my new rate is $36 a month. No wonder I was denied access for not upgrading for more money. $432/yr paying on a monthly basis. pretty expensive. I may have to ask amp for a free one. |
| [2022-06-01 14:58:01] |
| John - SC Support - Posts: 38621 |
|
There are 3 month and 6 month pre-purchase options which give you a 10% and 20% reduction in cost (respectively).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: