Support Board
Date/Time: Fri, 14 Mar 2025 06:35:40 +0000
Post From: Login problems
| [2022-05-31 16:30:02] |
| John - SC Support - Posts: 38653 |
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You do have another account associated with the same email as the account from which you are posting. But that other account has not been touched since 2018 and it does not have any funds or usage time in it. Therefore, you can just ignore it. If you want, we can remove it for you - just let us know. If you are still having an issue with your current account (the one you are posting from) then let us know the particular issue. We do see the $26.00 you paid. It is sitting in your Services Surplus until your renewal date of June 29, 2022 at which time we will remove the $26.00 in exchange for 31 days of Package 3. But, as noted above, you will want to change to Package 10 at that time as package 10+ are required in order to make any external connections from Sierra Chart and you are evaluating Package 12 until your renewal date (packages 3 and 5 are just for testing/learning with delayed data). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |