Support Board
Date/Time: Tue, 11 Mar 2025 16:54:30 +0000
Charts will no longer load
View Count: 449
| [2022-04-28 00:42:02] |
| User842653 - Posts: 7 |
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Hi, I just received this error message when logging in. No charts will load, never had any issues before just now. Log: Reading Internal Order ID file. | 2022-04-27 17:31:37.401 Reading Trade Orders file. | 2022-04-27 17:31:37.762 Reading Trade Positions file. | 2022-04-27 17:31:37.764 Reading Trade Account Data files. | 2022-04-27 17:31:37.764 Software version: 2382 64-bit | 2022-04-27 17:31:37.933 Primary Thread ID: 3284 | 2022-04-27 17:31:37.933 Usage end date: 2022-05-02 | 2022-04-27 17:31:37.933 Enabled for: Advanced Features 2. | 2022-04-27 17:31:37.934 Enabled for: Sierra Chart Historical Data Service. | 2022-04-27 17:31:37.934 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-27 17:31:37.934 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-27 17:31:37.934 Enabled for exchange2: CME | 2022-04-27 17:31:37.934 Enabled for exchange2: fairx_exchange.data | 2022-04-27 17:31:37.934 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-27 17:31:37.934 Current selected Data/Trading service: SC Data - All Services | 2022-04-27 17:31:37.934 Custom symbol settings values: enabled | 2022-04-27 17:31:37.934 Chart Update Interval: 500 | 2022-04-27 17:31:37.934 Intraday Data Storage Time Unit: 0 | 2022-04-27 17:31:37.934 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-27 17:31:37.934 2022-04-28 00:31:37 Local computer time in UTC | 2022-04-27 17:31:37.934 2022-04-27 17:31:37 Local computer time in SC Time Zone | 2022-04-27 17:31:37.934 2022-04-28 00:31:35 Server time in UTC | 2022-04-27 17:31:37.934 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-27 17:31:37.934 Program path: C:\SierraChart\ | 2022-04-27 17:31:37.934 Data Files path: C:\SierraChart\Data\ | 2022-04-27 17:31:37.934 OS Version Number: 10.0 | 2022-04-27 17:31:37.935 Locale Setting: C | 2022-04-27 17:31:37.935 DLLs: UserContributedStudies_64.dll | 2022-04-27 17:31:37.948 Allowed protected custom studies: | 2022-04-27 17:31:37.948 Crash reporter started: true | 2022-04-27 17:31:37.948 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-04-27 17:31:38.027 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-27 17:31:38.394 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-27 17:31:38.574 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-27 17:31:38.574 Received 5 login tokens. | 2022-04-27 17:31:38.670 Symbol settings MD5 received. Request ID: 1. | 2022-04-27 17:31:40.404 Symbol settings are up-to-date for scdataallservices. | 2022-04-27 17:31:40.404 SC Data - All Services | Connected to server complete. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 Error while reading file C:\SierraChart\Data\Combo.Cht. Trying to read >= 1MB for field. | 2022-04-27 17:31:51.676 * Using symbol data fast lookup vector | 2022-04-27 17:31:54.797 SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME. ID: 1 | 2022-04-27 17:31:54.798 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM22_FUT_CME | 2022-04-27 17:31:54.798 SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME. ID: 1 | 2022-04-27 17:31:54.798 Requesting market depth updates for: MESM22_FUT_CME if supported. | 2022-04-27 17:31:54.798 Separate subscription for market depth updates not supported. MESM22_FUT_CME | 2022-04-27 17:31:54.798 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-04-27 17:34:48.099 The message log has been sent to support. | 2022-04-27 17:34:48.099 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-04-27 17:34:48.100 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-04-27 17:34:48.100 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-04-27 17:34:49.371 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-04-27 17:34:49.611 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-27 17:34:49.612 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-27 17:34:49.776 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-27 17:34:49.776 |
| [2022-04-28 13:31:13] |
| |
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This is an indication that the Chartbook file has become damaged or corrupt: Error while reading file C:\SierraChart\Data\Combo.Cht. Trying to read >= 1MB for field. | 2022-04-27 17:31:51.676 *
Follow the instructions here to use a backup Chartbook file: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-28 13:31:25
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| [2022-04-28 16:46:49] |
| User842653 - Posts: 7 |
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I can load the backup Chartbook file however all the charts are frozen. This is happening across all my chartbooks and not just the backup. In addition, the previous Global graphics settings have now changed on all chartbooks. Here is the message log - Log: Reading Internal Order ID file. | 2022-04-28 09:22:18.974 Reading Trade Orders file. | 2022-04-28 09:22:19.221 Reading Trade Positions file. | 2022-04-28 09:22:19.228 Reading Trade Account Data files. | 2022-04-28 09:22:19.231 Software version: 2382 64-bit | 2022-04-28 09:22:19.329 Primary Thread ID: 5464 | 2022-04-28 09:22:19.329 Usage end date: 2022-05-02 | 2022-04-28 09:22:19.329 Enabled for: Advanced Features 2. | 2022-04-28 09:22:19.329 Enabled for: Sierra Chart Historical Data Service. | 2022-04-28 09:22:19.329 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-28 09:22:19.329 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-28 09:22:19.329 Enabled for exchange2: CME | 2022-04-28 09:22:19.329 Enabled for exchange2: fairx_exchange.data | 2022-04-28 09:22:19.329 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-28 09:22:19.329 Current selected Data/Trading service: SC Data - All Services | 2022-04-28 09:22:19.329 Custom symbol settings values: enabled | 2022-04-28 09:22:19.329 Chart Update Interval: 500 | 2022-04-28 09:22:19.329 Intraday Data Storage Time Unit: 0 | 2022-04-28 09:22:19.329 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-28 09:22:19.329 2022-04-28 16:22:19 Local computer time in UTC | 2022-04-28 09:22:19.329 2022-04-28 09:22:19 Local computer time in SC Time Zone | 2022-04-28 09:22:19.329 2022-04-28 16:22:16 Server time in UTC | 2022-04-28 09:22:19.329 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-04-28 09:22:19.329 Program path: C:\SierraChart\ | 2022-04-28 09:22:19.329 Data Files path: C:\SierraChart\Data\ | 2022-04-28 09:22:19.329 OS Version Number: 10.0 | 2022-04-28 09:22:19.330 Locale Setting: C | 2022-04-28 09:22:19.330 DLLs: UserContributedStudies_64.dll | 2022-04-28 09:22:19.331 Allowed protected custom studies: | 2022-04-28 09:22:19.331 Crash reporter started: true | 2022-04-28 09:22:19.331 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-04-28 09:22:19.414 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-28 09:22:19.713 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-28 09:22:19.881 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-28 09:22:19.882 Received 5 login tokens. | 2022-04-28 09:22:19.951 Symbol settings MD5 received. Request ID: 1. | 2022-04-28 09:22:21.652 Symbol settings are up-to-date for scdataallservices. | 2022-04-28 09:22:21.652 SC Data - All Services | Connected to server complete. | 2022-04-28 09:22:26.212 Triggering next historical data download in queue. | 2022-04-28 09:22:26.216 Triggering next historical data download in queue. | 2022-04-28 09:22:26.216 Triggering next historical data download in queue. | 2022-04-28 09:22:26.216 Triggering next historical data download in queue. | 2022-04-28 09:22:26.216 No download requests in the queue to start downloads for. | 2022-04-28 09:22:26.239 No download requests in the queue to start downloads for. | 2022-04-28 09:22:26.240 No download requests in the queue to start downloads for. | 2022-04-28 09:22:26.240 No download requests in the queue to start downloads for. | 2022-04-28 09:22:26.240 MESM22_FUT_CME 5 Min #1 | Reloading chart. | 2022-04-28 09:23:54.795 MESM22_FUT_CME 5 Min #2 | Reloading chart. | 2022-04-28 09:23:54.999 MESM22_FUT_CME 30 Min #4 | Reloading chart. | 2022-04-28 09:23:55.189 MESM22_FUT_CME [CB] #5 | Reloading chart. | 2022-04-28 09:23:55.669 MESM22_FUT_CME [CB] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-04-28 09:23:55.669 MESM22_FUT_CME [CB] #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-04-28 09:23:55.669 TICK-NYSE 2 Min #3 | Reloading chart. | 2022-04-28 09:23:56.351 MESM22_FUT_CME #7 | Reloading chart. | 2022-04-28 09:23:56.751 MESM22_FUT_CME #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:23:57.028 Using symbol data fast lookup vector | 2022-04-28 09:23:58.483 SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME. ID: 1 | 2022-04-28 09:23:58.580 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM22_FUT_CME | 2022-04-28 09:23:58.580 SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME. ID: 1 | 2022-04-28 09:23:58.580 Requesting market depth updates for: MESM22_FUT_CME if supported. | 2022-04-28 09:23:58.580 Separate subscription for market depth updates not supported. MESM22_FUT_CME | 2022-04-28 09:23:58.580 No historical data client is currently set to download historical Intraday data for MESM22_FUT_CME. | 2022-04-28 09:23:58.580 Real-time Intraday chart data file updates started for MESM22_FUT_CME | 2022-04-28 09:23:58.580 Intraday chart data file opened for MESM22_FUT_CME | 2022-04-28 09:23:58.580 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 Service code: statscalc | 2022-04-28 09:23:59.414 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2022-04-28 09:23:59.429 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 2 | 2022-04-28 09:23:59.429 Starting DelayedDownloadMonitoringTimer | 2022-04-28 09:23:59.429 Starting HDTimeoutTimer | 2022-04-28 09:23:59.429 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-04-28 09:23:59.429 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-04-28 09:23:59.429 DTC Client socket (1) | Creating socket. | 2022-04-28 09:23:59.463 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-28 09:23:59.464 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-04-28 09:23:59.464 Triggering next historical data download in queue. | 2022-04-28 09:23:59.592 SC DTC Data with Market Depth | Network connection to server complete. | 2022-04-28 09:23:59.592 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-04-28 09:23:59.592 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-04-28 09:23:59.623 Delaying start of download for TICK-NYSE | 2022-04-28 09:23:59.655 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-04-28 09:24:00.134 SC DTC Data with Market Depth | Sending logon request message. | 2022-04-28 09:24:00.134 SC DTC Data with Market Depth | Received logon response. | 2022-04-28 09:24:01.501 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-04-28 09:24:01.501 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-04-28 09:24:01.501 SC DTC Data with Market Depth | Successfully connected. | 2022-04-28 09:24:01.501 SC DTC Data with Market Depth | Trading is not supported. | 2022-04-28 09:24:01.501 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-04-28 09:24:01.503 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-04-28 09:24:01.788 TICK-NYSE[M] 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:03.083 HD Request # 1 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-04-28 09:24:07.786 HD Request # 1 | Download start date-time: 2022-04-27 17:00:04.000000. File last date-time: 2022-04-27 17:00:04.000000 | 2022-04-28 09:24:07.787 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2022-04-28 09:24:07.791 Socket (2) | Creating socket. | 2022-04-28 09:24:07.794 Socket (2) | New receive buffer size: 5242880 | 2022-04-28 09:24:07.794 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-04-28 09:24:07.794 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-04-28 09:24:07.968 HD Request # 1 | Sending historical data logon request message. | 2022-04-28 09:24:07.968 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-04-27 17:00:04. Record interval: 0. Symbol: TICK-NYSE | 2022-04-28 09:24:08.588 HD Request # 1 | Decompressing data. | 2022-04-28 09:24:08.663 HD Request # 1 | Receiving Intraday data for TICK-NYSE starting at 2022-04-27 17:00:04.000000 | 2022-04-28 09:24:08.690 Socket (2) | CloseSocket call. | 2022-04-28 09:24:09.462 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-04-28 09:24:09.462 Historical data download thread signaled to stop. | 2022-04-28 09:24:09.464 HD Request # 1 | Timestamp of first Intraday data file record written: 2022-04-28 01:00:00.000000 | 2022-04-28 09:24:09.466 HD Request # 1 | Received 30124 Intraday data records from 2022-04-27 17:00:04.000000 to 2022-04-28 09:24:08.000000 (16.4 hours) and wrote 30123 records for TICK-NYSE | 2022-04-28 09:24:09.469 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-04-28 16:24:08.000000 | 2022-04-28 09:24:09.498 Added 14 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2022-04-28 09:24:09.498 HD Request # 1 | Completion time: 2s | 2022-04-28 09:24:09.499 HD Request # 1 | Intraday data download complete for TICK-NYSE. Unique request ID: 1 | 2022-04-28 09:24:09.499 Removing historical data download ID 1. | 2022-04-28 09:24:09.499 Real-time Intraday chart data file updates started for TICK-NYSE | 2022-04-28 09:24:09.499 Intraday chart data file opened for TICK-NYSE | 2022-04-28 09:24:09.499 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-04-28 09:24:09.499 Triggering next historical data download in queue. | 2022-04-28 09:24:09.500 No download requests in the queue to start downloads for. | 2022-04-28 09:24:09.500 Socket (2) | Socket gracefully closed by remote side. | 2022-04-28 09:24:09.534 Socket (2) | Closed. | 2022-04-28 09:24:09.535 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 7396 | 2022-04-28 09:24:12.533 MESM22_FUT_CME 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:25.726 MESM22_FUT_CME 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:26.495 Loading market depth data. | 2022-04-28 09:24:29.970 Loaded depth data records for MESM22_FUT_CME 2022-04-18 from 2022-04-17 19:01:53.799000 to 2022-04-18 16:59:59.865000. | 2022-04-28 09:24:31.004 Loaded depth data records for MESM22_FUT_CME 2022-04-19 from 2022-04-18 17:00:00.020000 to 2022-04-19 11:15:19.568416. | 2022-04-28 09:24:31.460 MESM22_FUT_CME [CB-D] #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:32.269 Loaded depth data records for MESM22_FUT_CME 2022-04-20 from 2022-04-19 19:45:52.444000 to 2022-04-20 15:06:12.172261. | 2022-04-28 09:24:32.319 Loaded depth data records for MESM22_FUT_CME 2022-04-21 from 2022-04-20 21:15:10.561000 to 2022-04-21 16:59:58.936000. | 2022-04-28 09:24:33.199 Loaded depth data records for MESM22_FUT_CME 2022-04-22 from 2022-04-21 17:00:00.068000 to 2022-04-22 14:37:07.300000. | 2022-04-28 09:24:33.814 Loaded depth data records for MESM22_FUT_CME 2022-04-23 from 2022-04-23 14:36:43.599266 to 2022-04-23 14:36:43.599266. | 2022-04-28 09:24:33.832 Loaded depth data records for MESM22_FUT_CME 2022-04-24 from 2022-04-24 16:16:20.044000 to 2022-04-24 16:59:59.998000. | 2022-04-28 09:24:33.893 Loaded depth data records for MESM22_FUT_CME 2022-04-25 from 2022-04-24 17:00:00.163000 to 2022-04-25 11:37:17.216297. | 2022-04-28 09:24:34.483 Loaded depth data records for MESM22_FUT_CME 2022-04-26 from 2022-04-25 17:53:21.946000 to 2022-04-26 09:27:23.867094. | 2022-04-28 09:24:34.611 Loaded depth data records for MESM22_FUT_CME 2022-04-27 from 2022-04-26 17:04:45.996000 to 2022-04-26 21:50:05.530000. | 2022-04-28 09:24:34.750 MESM22_FUT_CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:34.774 MESM22_FUT_CME 5 Min #1 | Reloading chart. | 2022-04-28 09:24:35.300 Loading market depth data. | 2022-04-28 09:24:47.161 Loaded depth data records for MESM22_FUT_CME 2022-04-18 from 2022-04-17 19:01:53.799000 to 2022-04-18 16:59:59.865000. | 2022-04-28 09:24:47.578 Loaded depth data records for MESM22_FUT_CME 2022-04-19 from 2022-04-18 17:00:00.020000 to 2022-04-19 11:15:19.568416. | 2022-04-28 09:24:47.750 Loaded depth data records for MESM22_FUT_CME 2022-04-20 from 2022-04-19 19:45:52.444000 to 2022-04-20 15:06:12.172261. | 2022-04-28 09:24:48.267 Loaded depth data records for MESM22_FUT_CME 2022-04-21 from 2022-04-20 21:15:10.561000 to 2022-04-21 16:59:58.936000. | 2022-04-28 09:24:49.241 Loaded depth data records for MESM22_FUT_CME 2022-04-22 from 2022-04-21 17:00:00.068000 to 2022-04-22 14:37:07.300000. | 2022-04-28 09:24:50.128 Loaded depth data records for MESM22_FUT_CME 2022-04-23 from 2022-04-23 14:36:43.599266 to 2022-04-23 14:36:43.599266. | 2022-04-28 09:24:50.129 Loaded depth data records for MESM22_FUT_CME 2022-04-24 from 2022-04-24 16:16:20.044000 to 2022-04-24 16:59:59.998000. | 2022-04-28 09:24:50.149 Loaded depth data records for MESM22_FUT_CME 2022-04-25 from 2022-04-24 17:00:00.163000 to 2022-04-25 11:37:17.216297. | 2022-04-28 09:24:50.794 Loaded depth data records for MESM22_FUT_CME 2022-04-26 from 2022-04-25 17:53:21.946000 to 2022-04-26 09:27:23.867094. | 2022-04-28 09:24:50.903 Loaded depth data records for MESM22_FUT_CME 2022-04-27 from 2022-04-26 17:04:45.996000 to 2022-04-26 21:50:05.530000. | 2022-04-28 09:24:51.014 MESM22_FUT_CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:24:51.017 MESM22_FUT_CME 5 Min #1 | Reloading chart. | 2022-04-28 09:29:33.223 MESM22_FUT_CME 5 Min #2 | Reloading chart. | 2022-04-28 09:29:33.590 MESM22_FUT_CME 30 Min #4 | Reloading chart. | 2022-04-28 09:29:33.796 MESM22_FUT_CME [CB] #5 | Reloading chart. | 2022-04-28 09:29:34.054 MESM22_FUT_CME [CB] #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2022-04-28 09:29:34.054 MESM22_FUT_CME [CB] #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-04-28 09:29:34.054 TICK-NYSE 2 Min #3 | Reloading chart. | 2022-04-28 09:29:34.123 TICK-NYSE[M] 2 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:29:39.939 MESM22_FUT_CME 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:30:03.406 MESM22_FUT_CME 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:30:04.027 Loading market depth data. | 2022-04-28 09:30:06.523 Loaded depth data records for MESM22_FUT_CME 2022-04-18 from 2022-04-17 19:01:53.799000 to 2022-04-18 16:59:59.865000. | 2022-04-28 09:30:07.362 Loaded depth data records for MESM22_FUT_CME 2022-04-19 from 2022-04-18 17:00:00.020000 to 2022-04-19 11:15:19.568416. | 2022-04-28 09:30:07.641 Loaded depth data records for MESM22_FUT_CME 2022-04-20 from 2022-04-19 19:45:52.444000 to 2022-04-20 15:06:12.172261. | 2022-04-28 09:30:08.427 MESM22_FUT_CME [CB-D] #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:30:09.473 Loaded depth data records for MESM22_FUT_CME 2022-04-21 from 2022-04-20 21:15:10.561000 to 2022-04-21 16:59:58.936000. | 2022-04-28 09:30:09.512 Loaded depth data records for MESM22_FUT_CME 2022-04-22 from 2022-04-21 17:00:00.068000 to 2022-04-22 14:37:07.300000. | 2022-04-28 09:30:10.120 Loaded depth data records for MESM22_FUT_CME 2022-04-23 from 2022-04-23 14:36:43.599266 to 2022-04-23 14:36:43.599266. | 2022-04-28 09:30:10.122 Loaded depth data records for MESM22_FUT_CME 2022-04-24 from 2022-04-24 16:16:20.044000 to 2022-04-24 16:59:59.998000. | 2022-04-28 09:30:10.134 Loaded depth data records for MESM22_FUT_CME 2022-04-25 from 2022-04-24 17:00:00.163000 to 2022-04-25 11:37:17.216297. | 2022-04-28 09:30:10.515 Loaded depth data records for MESM22_FUT_CME 2022-04-26 from 2022-04-25 17:53:21.946000 to 2022-04-26 09:27:23.867094. | 2022-04-28 09:30:10.579 Loaded depth data records for MESM22_FUT_CME 2022-04-27 from 2022-04-26 17:04:45.996000 to 2022-04-26 21:50:05.530000. | 2022-04-28 09:30:10.666 MESM22_FUT_CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:30:10.670 MESM22_FUT_CME 5 Min #1 | Reloading chart. | 2022-04-28 09:30:11.130 Loading market depth data. | 2022-04-28 09:30:23.649 Loaded depth data records for MESM22_FUT_CME 2022-04-18 from 2022-04-17 19:01:53.799000 to 2022-04-18 16:59:59.865000. | 2022-04-28 09:30:24.039 Loaded depth data records for MESM22_FUT_CME 2022-04-19 from 2022-04-18 17:00:00.020000 to 2022-04-19 11:15:19.568416. | 2022-04-28 09:30:24.218 Loaded depth data records for MESM22_FUT_CME 2022-04-20 from 2022-04-19 19:45:52.444000 to 2022-04-20 15:06:12.172261. | 2022-04-28 09:30:24.682 Loaded depth data records for MESM22_FUT_CME 2022-04-21 from 2022-04-20 21:15:10.561000 to 2022-04-21 16:59:58.936000. | 2022-04-28 09:30:25.319 Loaded depth data records for MESM22_FUT_CME 2022-04-22 from 2022-04-21 17:00:00.068000 to 2022-04-22 14:37:07.300000. | 2022-04-28 09:30:25.796 Loaded depth data records for MESM22_FUT_CME 2022-04-23 from 2022-04-23 14:36:43.599266 to 2022-04-23 14:36:43.599266. | 2022-04-28 09:30:25.796 Loaded depth data records for MESM22_FUT_CME 2022-04-24 from 2022-04-24 16:16:20.044000 to 2022-04-24 16:59:59.998000. | 2022-04-28 09:30:25.805 Loaded depth data records for MESM22_FUT_CME 2022-04-25 from 2022-04-24 17:00:00.163000 to 2022-04-25 11:37:17.216297. | 2022-04-28 09:30:26.232 Loaded depth data records for MESM22_FUT_CME 2022-04-26 from 2022-04-25 17:53:21.946000 to 2022-04-26 09:27:23.867094. | 2022-04-28 09:30:26.314 Loaded depth data records for MESM22_FUT_CME 2022-04-27 from 2022-04-26 17:04:45.996000 to 2022-04-26 21:50:05.530000. | 2022-04-28 09:30:26.389 MESM22_FUT_CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:30:26.391 MESM22_FUT_CME 5 Min #1 | Reloading chart. | 2022-04-28 09:31:12.899 Loading market depth data. | 2022-04-28 09:31:24.995 Loaded depth data records for MESM22_FUT_CME 2022-04-18 from 2022-04-17 19:01:53.799000 to 2022-04-18 16:59:59.865000. | 2022-04-28 09:31:25.365 Loaded depth data records for MESM22_FUT_CME 2022-04-19 from 2022-04-18 17:00:00.020000 to 2022-04-19 11:15:19.568416. | 2022-04-28 09:31:25.537 Loaded depth data records for MESM22_FUT_CME 2022-04-20 from 2022-04-19 19:45:52.444000 to 2022-04-20 15:06:12.172261. | 2022-04-28 09:31:25.975 Loaded depth data records for MESM22_FUT_CME 2022-04-21 from 2022-04-20 21:15:10.561000 to 2022-04-21 16:59:58.936000. | 2022-04-28 09:31:26.564 Loaded depth data records for MESM22_FUT_CME 2022-04-22 from 2022-04-21 17:00:00.068000 to 2022-04-22 14:37:07.300000. | 2022-04-28 09:31:27.021 Loaded depth data records for MESM22_FUT_CME 2022-04-23 from 2022-04-23 14:36:43.599266 to 2022-04-23 14:36:43.599266. | 2022-04-28 09:31:27.022 Loaded depth data records for MESM22_FUT_CME 2022-04-24 from 2022-04-24 16:16:20.044000 to 2022-04-24 16:59:59.998000. | 2022-04-28 09:31:27.030 Loaded depth data records for MESM22_FUT_CME 2022-04-25 from 2022-04-24 17:00:00.163000 to 2022-04-25 11:37:17.216297. | 2022-04-28 09:31:27.393 Loaded depth data records for MESM22_FUT_CME 2022-04-26 from 2022-04-25 17:53:21.946000 to 2022-04-26 09:27:23.867094. | 2022-04-28 09:31:27.456 Loaded depth data records for MESM22_FUT_CME 2022-04-27 from 2022-04-26 17:04:45.996000 to 2022-04-26 21:50:05.530000. | 2022-04-28 09:31:27.543 MESM22_FUT_CME 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-04-28 09:31:27.547 Can only import Intraday text data when disconnected from the data feed. Select 'File >> Disconnect' to disconnect. | 2022-04-28 09:34:11.856 * File >> Disconnect selected. | 2022-04-28 09:37:02.486 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-04-28 09:37:02.590 DTC Client socket (1) | CloseSocket call. | 2022-04-28 09:37:02.591 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-04-28 09:37:02.591 SC DTC Data with Market Depth | Disconnected from the server. | 2022-04-28 09:37:02.591 SC Data - All Services | Disconnected. | 2022-04-28 09:37:02.593 SC Data - All Services | Connected to server complete. | 2022-04-28 09:37:34.821 Triggering next historical data download in queue. | 2022-04-28 09:37:34.823 Triggering next historical data download in queue. | 2022-04-28 09:37:34.823 Triggering next historical data download in queue. | 2022-04-28 09:37:34.823 Triggering next historical data download in queue. | 2022-04-28 09:37:34.823 No download requests in the queue to start downloads for. | 2022-04-28 09:37:34.868 No download requests in the queue to start downloads for. | 2022-04-28 09:37:34.869 No download requests in the queue to start downloads for. | 2022-04-28 09:37:34.869 No download requests in the queue to start downloads for. | 2022-04-28 09:37:34.869 Using symbol data fast lookup vector | 2022-04-28 09:37:34.872 SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME. ID: 1 | 2022-04-28 09:37:34.873 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM22_FUT_CME | 2022-04-28 09:37:34.873 SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME. ID: 1 | 2022-04-28 09:37:34.873 Requesting market depth updates for: MESM22_FUT_CME if supported. | 2022-04-28 09:37:34.873 Separate subscription for market depth updates not supported. MESM22_FUT_CME | 2022-04-28 09:37:34.873 No historical data client is currently set to download historical Intraday data for MESM22_FUT_CME. | 2022-04-28 09:37:34.877 Real-time Intraday chart data file updates started for MESM22_FUT_CME | 2022-04-28 09:37:34.878 Intraday chart data file opened for MESM22_FUT_CME | 2022-04-28 09:37:34.878 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 Service code: statscalc | 2022-04-28 09:37:35.315 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2022-04-28 09:37:35.317 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 2 | 2022-04-28 09:37:35.318 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-04-28 09:37:35.320 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-04-28 09:37:35.320 Triggering next historical data download in queue. | 2022-04-28 09:37:35.320 Delaying start of download for TICK-NYSE | 2022-04-28 09:37:35.328 DTC Client socket (2) | Creating socket. | 2022-04-28 09:37:35.340 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-28 09:37:35.341 DTC Client socket (2) | Connecting to IP: 192.81.56.146. | 2022-04-28 09:37:35.341 SC DTC Data with Market Depth | Network connection to server complete. | 2022-04-28 09:37:35.423 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-04-28 09:37:35.423 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-04-28 09:37:35.425 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-04-28 09:37:35.518 SC DTC Data with Market Depth | Sending logon request message. | 2022-04-28 09:37:35.518 SC DTC Data with Market Depth | Received logon response. | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Successfully connected. | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Trading is not supported. | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-04-28 09:37:36.205 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-04-28 09:37:36.454 HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-04-28 09:37:42.009 HD Request # 2 | Download start date-time: 2022-04-28 09:37:02.000000. File last date-time: 2022-04-28 09:37:02.214001 | 2022-04-28 09:37:42.010 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2022-04-28 09:37:42.011 Socket (3) | Creating socket. | 2022-04-28 09:37:42.011 Socket (3) | New receive buffer size: 5242880 | 2022-04-28 09:37:42.011 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-04-28 09:37:42.011 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-04-28 09:37:42.156 HD Request # 2 | Sending historical data logon request message. | 2022-04-28 09:37:42.156 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-04-28 09:37:02. Record interval: 0. Symbol: TICK-NYSE | 2022-04-28 09:37:43.790 HD Request # 2 | Decompressing data. | 2022-04-28 09:37:43.862 HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2022-04-28 09:37:02.000000 | 2022-04-28 09:37:43.863 Socket (3) | CloseSocket call. | 2022-04-28 09:37:43.864 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-04-28 09:37:43.865 Historical data download thread signaled to stop. | 2022-04-28 09:37:43.865 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-04-28 09:37:03.000000 | 2022-04-28 09:37:43.865 HD Request # 2 | Received 41 Intraday data records from 2022-04-28 09:37:02.000000 to 2022-04-28 09:37:42.000000 (40.0 seconds) and wrote 40 records for TICK-NYSE | 2022-04-28 09:37:43.865 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-04-28 16:37:42.000000 | 2022-04-28 09:37:43.893 Added 16 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2022-04-28 09:37:43.893 HD Request # 2 | Completion time: 1s | 2022-04-28 09:37:43.894 HD Request # 2 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 | 2022-04-28 09:37:43.894 Removing historical data download ID 2. | 2022-04-28 09:37:43.894 Real-time Intraday chart data file updates started for TICK-NYSE | 2022-04-28 09:37:43.894 Intraday chart data file opened for TICK-NYSE | 2022-04-28 09:37:43.894 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-04-28 09:37:43.894 Triggering next historical data download in queue. | 2022-04-28 09:37:43.894 No download requests in the queue to start downloads for. | 2022-04-28 09:37:43.894 Socket (3) | Socket gracefully closed by remote side. | 2022-04-28 09:37:43.933 Socket (3) | Closed. | 2022-04-28 09:37:43.934 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 7396 | 2022-04-28 09:37:43.978 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-28 09:39:11.092 DTC Client socket (1) | Closed. | 2022-04-28 09:39:11.093 ------------------------------------------------------------ IP: 69.104.58.111 (United States of America) |
| [2022-04-28 17:17:06] |
| John - SC Support - Posts: 38580 |
|
The first thing is that the Chartbook that you recovered has the wrong symbols for the service setting you are currently using. To fix this, open the Chartbook and select Edit >> Translate Symbols to Current Service. As to the Graphics settings, check to see if your charts are set to use the Chart Graphics or the Global Graphics. Refer to the following: Graphics Settings: Use Global Graphics Settings Instead of These Settings If the graphics are set per chart, then that may be why they are different - again, it may just be because of the recovered chartbook. If your Global Graphics have changed, then we do not know. Did you recover the file named Sierra4.config when you recovered the Chartbook? which is where the global graphics settings are stored. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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