Support Board
Date/Time: Wed, 12 Mar 2025 05:30:37 +0000
Post From: Charts will no longer load
| [2022-04-28 00:42:02] |
| User842653 - Posts: 7 |
|
Hi, I just received this error message when logging in. No charts will load, never had any issues before just now. Log: Reading Internal Order ID file. | 2022-04-27 17:31:37.401 Reading Trade Orders file. | 2022-04-27 17:31:37.762 Reading Trade Positions file. | 2022-04-27 17:31:37.764 Reading Trade Account Data files. | 2022-04-27 17:31:37.764 Software version: 2382 64-bit | 2022-04-27 17:31:37.933 Primary Thread ID: 3284 | 2022-04-27 17:31:37.933 Usage end date: 2022-05-02 | 2022-04-27 17:31:37.933 Enabled for: Advanced Features 2. | 2022-04-27 17:31:37.934 Enabled for: Sierra Chart Historical Data Service. | 2022-04-27 17:31:37.934 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-27 17:31:37.934 Enabled for: Delayed Denali Exchange Data Feed. | 2022-04-27 17:31:37.934 Enabled for exchange2: CME | 2022-04-27 17:31:37.934 Enabled for exchange2: fairx_exchange.data | 2022-04-27 17:31:37.934 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-27 17:31:37.934 Current selected Data/Trading service: SC Data - All Services | 2022-04-27 17:31:37.934 Custom symbol settings values: enabled | 2022-04-27 17:31:37.934 Chart Update Interval: 500 | 2022-04-27 17:31:37.934 Intraday Data Storage Time Unit: 0 | 2022-04-27 17:31:37.934 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-27 17:31:37.934 2022-04-28 00:31:37 Local computer time in UTC | 2022-04-27 17:31:37.934 2022-04-27 17:31:37 Local computer time in SC Time Zone | 2022-04-27 17:31:37.934 2022-04-28 00:31:35 Server time in UTC | 2022-04-27 17:31:37.934 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-27 17:31:37.934 Program path: C:\SierraChart\ | 2022-04-27 17:31:37.934 Data Files path: C:\SierraChart\Data\ | 2022-04-27 17:31:37.934 OS Version Number: 10.0 | 2022-04-27 17:31:37.935 Locale Setting: C | 2022-04-27 17:31:37.935 DLLs: UserContributedStudies_64.dll | 2022-04-27 17:31:37.948 Allowed protected custom studies: | 2022-04-27 17:31:37.948 Crash reporter started: true | 2022-04-27 17:31:37.948 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-04-27 17:31:38.027 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-27 17:31:38.394 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-27 17:31:38.574 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-27 17:31:38.574 Received 5 login tokens. | 2022-04-27 17:31:38.670 Symbol settings MD5 received. Request ID: 1. | 2022-04-27 17:31:40.404 Symbol settings are up-to-date for scdataallservices. | 2022-04-27 17:31:40.404 SC Data - All Services | Connected to server complete. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 Triggering next historical data download in queue. | 2022-04-27 17:31:44.782 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 No download requests in the queue to start downloads for. | 2022-04-27 17:31:44.791 Error while reading file C:\SierraChart\Data\Combo.Cht. Trying to read >= 1MB for field. | 2022-04-27 17:31:51.676 * Using symbol data fast lookup vector | 2022-04-27 17:31:54.797 SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME. ID: 1 | 2022-04-27 17:31:54.798 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM22_FUT_CME | 2022-04-27 17:31:54.798 SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME. ID: 1 | 2022-04-27 17:31:54.798 Requesting market depth updates for: MESM22_FUT_CME if supported. | 2022-04-27 17:31:54.798 Separate subscription for market depth updates not supported. MESM22_FUT_CME | 2022-04-27 17:31:54.798 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-04-27 17:34:48.099 The message log has been sent to support. | 2022-04-27 17:34:48.099 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-04-27 17:34:48.100 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-04-27 17:34:48.100 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-04-27 17:34:49.371 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-04-27 17:34:49.611 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-04-27 17:34:49.612 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-04-27 17:34:49.776 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-04-27 17:34:49.776 |