Support Board
Date/Time: Tue, 11 Mar 2025 02:08:17 +0000
Can't connect to data feed
View Count: 506
| [2022-04-27 13:29:45] |
| User924806 - Posts: 20 |
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Hi, I'm getting this message from my broker (AMP) when I try to connect: "Connection error message from service: CQG WebAPI/Logon unsuccessful. Server Message: Your logon is disabled. Contact your FCM" I'm not sure why since I've just made a payment to Sierra and my service package appears active. Please advise!...Thank you! |
| [2022-04-27 13:36:07] |
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Refer to: CQG Trading Platform Service: Common Error Messages Refer to item 12. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-27 15:20:22] |
| User924806 - Posts: 20 |
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So I'm not subscribed to CQG anymore?
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| [2022-04-27 15:46:06] |
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We would not know that. You need to ask your broker. If you follow the instructions we gave in post #2 you can begin to receive real-time data now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-27 15:55:01] |
| User924806 - Posts: 20 |
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Yes I did follow the instruction and I am receiving real data but please explain me why I'm not connecting to CQG data anymore and why the symbols have changed?
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| [2022-04-27 16:39:48] |
| John - SC Support - Posts: 38547 |
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You are not connecting to CQG because your broker disconnected you. You need to ask your broker why they did this. The symbols changed because you changed your Trading Service. Each trading service uses different symbols for the data. You can quickly change the symbols for your charts to what is needed for the currently selected service by opening your Chartbooks and selecting Edit >> Translate Symbols to Current Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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