Support Board
Date/Time: Mon, 10 Mar 2025 22:23:43 +0000
Charts Loading issue in latest 2383 version
View Count: 950
| [2022-04-16 17:23:20] |
| User687917 - Posts: 75 |
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After the forced update to version 2383 when opening the program, I have problems loading the chartbook data. (they are simple HLC bar graphs +volume study) And there is also a lot of lag in moving the crosshair and moving the charts when they have finally loaded. Also when using the program's screenshot utility nothing appears. (Edit >> Screen Images >> Upload Main Window Image or Send Main Window Image to Support) https://www.sierrachart.com/image.php?Image=1650129068125.png https://www.sierrachart.com/image.php?Image=165012914168.png I add screenshots of the SierraChart window uploaded to Imgur so you can see the bu https://i.imgur.com/9UPhIZa.png https://i.imgur.com/HSI06HA.png Date Time Of Last Edit: 2022-04-16 17:30:39
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| [2022-04-16 22:56:25] |
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, I have problems loading the chartbook data. What is the issue specifically?And there is also a lot of lag in moving the crosshair and moving the charts when they have finally loaded. High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Also when using the program's screenshot utility nothing appears. (Edit >> Screen Images >> Upload Main Window Image or Send Main Window Image to Support) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-17 20:02:51] |
| user8888 - Posts: 159 |
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Happens to me aswell, Takes more than usual to load and stays like this for a while. |
 indexes.PNG / V - Attached On 2022-04-17 20:02:44 UTC - Size: 8.84 KB - 149 views |
| [2022-04-18 08:20:45] |
| User687917 - Posts: 75 |
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Update with some lagging video showing resizing chart windows
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Private File |
| [2022-04-18 14:35:03] |
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In regards to post #3, we cannot know what is happening in your case specifically. We recommend looking at the Window >> Message Log and making sure that there is not unnecessary data being downloaded for each contract month in a Continuous Futures Contract chart. For contract months which are already expired there should be no data downloaded. To improve performance, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance In regards to post #4, we cannot help with performance issues other than refer you to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often And specifically refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.44 - Performance Differences Between Versions of Sierra Chart Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart We do not look at videos usually. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-18 14:35:54
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