Support Board
Date/Time: Mon, 10 Mar 2025 20:13:18 +0000
Price Freezing for up to an hour, no DOM - Service Package 11 (AMP Futures)
View Count: 653
| [2022-04-11 11:19:20] |
| HumblyTrading - Posts: 192 |
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Hello SC, I have been using SC for the past 6 months and love it. Last night, an issue showed up. I use Service Package 11 with AMP Futures / CQG for now. Although I will be switching to Canon to make use of the Denali feature within a few weeks. Starting Last night, price began to freeze for up to an hour. Also, the DOM is not available. I checked this problem on 2 versions: 2366 as well as 2382. Are there any known causes / solutions for this? I checked CQG Mobile, and everything is fine on that platform with my feed and subscription. I appreciate any help and am frozen from trading until this is resolve. It shows me that I'm connected, even though price is not moving. Thanks, Mike Date Time Of Last Edit: 2022-04-11 11:20:26
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| [2022-04-11 11:37:18] |
| HumblyTrading - Posts: 192 |
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I just noticed that it is the same problem when setting the Data/Trade Services to "SC Data - All Services" My network speed is currently very fast, so it isn't a connection problem. I appreciate any help, Mike |
| [2022-04-11 11:53:49] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-11 13:32:48] |
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This is the issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-04-11 08:16:16.433
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-11 14:56:30] |
| HumblyTrading - Posts: 192 |
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https://www.sierrachart.com/image.php?Image=164968876916.png I am not connected to any other connections. Also, here is an image showing that I am connected to CQG. Is there a way to Force Reset the Connections, so that the Count goes back to 0? |
| [2022-04-11 15:02:13] |
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Reconnect all of your installations of Sierra Chart following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers And also make sure they are up to date. Instructions: Software Download: Fast Update All instances must be up to date. Although you really should not have a problem as long as all of the instances are running version 2327 or higher. If there is a continued issue, we need to know about it and figure out how we can analyze it better. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-11 15:19:01
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| [2022-04-11 15:10:25] |
| HumblyTrading - Posts: 192 |
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That has worked! Thank you for the help! |
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