Support Board
Date/Time: Tue, 11 Mar 2025 17:16:00 +0000
[Locked] - Setting up Denali & CQG data - switch between both?
View Count: 1900
| [2022-04-08 16:56:12] |
| User290496 - Posts: 62 |
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Hi, I currently have Sierra setup to use Denali data and CQG order routing (sidenote: with AMP.... waiting on them to adopt Teton- please convince these guys). I need to switch over to compare some tick data charts using CQG data. I also have a separate account with my broker just for CQG data. Is there an easy way for me to setup 'two' data service providers in Sierra, and then just switch between them- while not affecting my order routing? Easy way to switch back and forth between Denali/CQG data? I couldn't find a clear article on this. Date Time Of Last Edit: 2022-04-08 16:57:29
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| [2022-04-08 17:10:43] |
| John - SC Support - Posts: 38580 |
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There is an easy way to switch data providers in this case, all you need to do is to switch the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds. When this is set to Yes, you will get the data from the Denali Exchange Data Feed. When this is set to No, you will get the data from your Trading service (CQG in your case). Refer to the following for this setting: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Depending on what you want to do, this may not be the best way to do it. Any data that is already in your charts from whichever service you were using will still be there - meaning you would have a mix of historical data, some from Denali and some from CQG. You can work around this by re-downloading all of the data each time you make the switch, but that can be extra time consuming. What we would recommend would be to have two installations of Sierra Chart - both of them can be connected to your trading service, but you would have the data from Denali go to one and the data for CQG go to the other. This way the data from each source is contained. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-08 20:56:14] |
| User438057 - Posts: 51 |
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When this is set to No, you will get the data from your Trading service (CQG in your case): Does this mean that data wich I do not receive from CQG because the historical CQG lack will be provided by Denali and only the last 24 hours or whatever will come from CQG? Or do I have no historical Denali data on my chart? |
| [2022-04-08 22:18:23] |
| John - SC Support - Posts: 38580 |
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If you do the switching back and forth between the services, then you will have whatever historical data was provided while you were connected to the Denali Exchange Data Feed. But when you are connected to CQG, you will only get the historical data that is provided by CQG (which is only a few days and in 1 minute increments). You will NOT receive the Denali data to backfill the CQG data when you are connected to CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-09 04:37:31] |
| User290496 - Posts: 62 |
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I am setting this up right now as I have a need to compare CQG tick data to Denali for trading in groups with other users that are using different services based on CQG. But I just realized you guys posted two days ago that you will be removing access to CQG CME market data? Is this indeed the case? I will no longer be able to import tick-data into Sierra from CQG? This means the only tick data I can generate now on charts is through Denali? This would essentially kick me and others off your platform that I have loved and been using for years. Date Time Of Last Edit: 2022-04-09 04:39:03
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| [2022-04-09 08:15:56] |
| User438057 - Posts: 51 |
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When this is set to Yes, you will get the data from the Denali Exchange Data Feed: Only from Denali? Or does it mean only the older data wich is not provided by CQG will get backfilled from Denali, but the more recent data will come from CQG? Is it the same with Rithmic instead CQG? Date Time Of Last Edit: 2022-04-09 08:18:18
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| [2022-04-09 23:43:31] |
| User290496 - Posts: 62 |
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I really need to know if you guys are all of a sudden discontinuing CQG CME market data access- as this will effectively immediately kill my use of Sierra and that's heartbreaking and very difficult for me to find an alternative on such short notice. I use Denali, but need to load in CQG tick-data to compare with others. Date Time Of Last Edit: 2022-04-09 23:44:07
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| [2022-04-10 11:53:27] |
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We do not understand why you need to rely on CQG tick data. That does not make sense to us. But please you do not need to explain. We do not need any information here about that. I really need to know if you guys are all of a sudden discontinuing CQG CME market data access- The answer to this is no. This will become effective in version 2383. And versions after that. Although we will require an update probably around July, for all users using CQG. So effectively it does not go into effect until sometime around the middle of the year.All Sierra Chart users using CQG need to use the Denali Exchange Data Feed for CME Group and EUREX data and the data will be consistent for all users. Sierra Chart is very high quality and stable software compared to what else is available in the world in any category. If there any issues we will take care of them quickly. We have no interest in supporting CQG, a competitor and is substandard compared to our own services. The simple fact is is postings like this, give us a very strong motivation to move forward as quickly as possible with our termination of support for CQG. Simply because you are creating more of a burden upon us by asking about how to access data from other services. This is one reason among many others why we do not want to support data from multiple sources. It creates a significant increased load upon us. This thread only reaffirms and encourages, decision to terminate support for CQG data. Make your own decision as to what you want to do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-04-10 12:52:45
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| [2022-04-11 18:20:15] |
| User290496 - Posts: 62 |
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I love you guys. Your software that you stand behind as well as your support is second to none. I will make it work. It's just a very particular situation I need to adapt- for sure not something almost any of your other customers require. |
| [2022-04-27 08:38:34] |
| User438057 - Posts: 51 |
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Dear John, could you just quick reply on my post #6. Regards |
| [2022-04-27 14:04:13] |
| John - SC Support - Posts: 38580 |
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Any older data that is already in the chart would be from whatever source it originally came from. If you want the data to only be from a single source, then after you change which data service you are connected to, you would need to select Edit >> Delete All Data and Download. You would only need to do this once per symbol. Just keep in mind that historical data for Rithmic and CQG is limited, so you may only want to do this when you are getting the Denali data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-27 23:20:56] |
| User438057 - Posts: 51 |
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If I use Denali and Data/Trade Service Settings--Allow Support for Sierra Chart Data Feeds--is set to YES, but connected to CQG/Rithmic,will all the historical data wich is not provided by CQG/Rithnic come from Denali? And only the last 72 hours or so will come from CQG? Is this correct? Regards |
| [2022-04-28 13:53:54] |
| John - SC Support - Posts: 38580 |
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If I use Denali and Data/Trade Service Settings--Allow Support for Sierra Chart Data Feeds--is set to YES, but connected to CQG/Rithmic,will all the historical data wich is not provided by CQG/Rithnic come from Denali?
No, this is not the case. The data only comes from the one source that you are connected to at that time. Therefore, when you are connected to CQG, you can only get about the last 3 days of data. Anything older will not download. But any data that had been collected when previously connected to CQG will still be in the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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