Support Board
Date/Time: Mon, 10 Mar 2025 19:03:52 +0000
Switched to LIVE Data but chart isn't moving
View Count: 465
| [2022-04-05 16:12:55] |
| cyclistbw - Posts: 11 |
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I just switched to live data on CME e-mini but my chart isn't moving at all. I tried disconnecting and then connecting back again and that updated the chart but it still isn't moving the chart on a tick by tick basis. I don't know what I'm doing wrong!
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| [2022-04-05 16:48:32] |
| John - SC Support - Posts: 38547 |
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What is one of the symbols for which you are not getting the data? Also, we would like to see your Message Log to check a few things. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 19:29:58] |
| cyclistbw - Posts: 11 |
|
Okay great thanks. I'm trying it on ES June 2022 contract and that's it. And here is my message Log: Software version: 2175 32-bit | 2022-04-05 15:24:18.537 Primary Thread ID: 7772 | 2022-04-05 15:24:18.537 Usage end date: 2022-04-26 | 2022-04-05 15:24:18.537 Enabled for: Advanced Features 2. | 2022-04-05 15:24:18.537 Enabled for: Sierra Chart Historical Data Service. | 2022-04-05 15:24:18.537 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-04-05 15:24:18.537 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2022-04-05 15:24:18.537 Enabled for exchange2: CME | 2022-04-05 15:24:18.538 Enabled for exchange2: fairx_exchange.data | 2022-04-05 15:24:18.538 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-04-05 15:24:18.538 Current selected Data/Trading service: SC Data - All Services | 2022-04-05 15:24:18.538 Custom symbol settings values: enabled | 2022-04-05 15:24:18.538 Chart Update Interval: 500 | 2022-04-05 15:24:18.538 Intraday Data Storage Time Unit: 1 | 2022-04-05 15:24:18.538 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-04-05 15:24:18.538 2022-04-05 12:24:18 Local computer time | 2022-04-05 15:24:18.538 2022-04-05 19:24:18 Local computer time in UTC | 2022-04-05 15:24:18.538 2022-04-05 15:24:18 Local computer time in SC Time Zone | 2022-04-05 15:24:18.538 2022-04-05 13:27:47 Server time in UTC | 2022-04-05 15:24:18.538 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-04-05 15:24:18.538 Program path: C:\SierraChart\ | 2022-04-05 15:24:18.538 Data Files path: C:\SierraChart\Data\ | 2022-04-05 15:24:18.538 OS Version Number: 10.0 | 2022-04-05 15:24:18.538 Locale Setting: C | 2022-04-05 15:24:18.538 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-04-05 15:24:18.538 Allowed protected custom studies: | 2022-04-05 15:24:18.538 SC Data - All Services | Connected to server complete. | 2022-04-05 15:24:33.640 Triggering next historical data download in queue. | 2022-04-05 15:24:33.640 Triggering next historical data download in queue. | 2022-04-05 15:24:33.640 Triggering next historical data download in queue. | 2022-04-05 15:24:33.640 Triggering next historical data download in queue. | 2022-04-05 15:24:33.640 Triggering next historical data download in queue. | 2022-04-05 15:24:33.640 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.640 Mapping ZNH21-CBOT to ZNH21. Service code: cbot | 2022-04-05 15:24:33.640 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZNH21-CBOT (ZNH21). ID: 1 Service code: cbot | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Requesting security definition data for: ZNH21-CBOT (ZNH21). ID: 1 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ZNH21-CBOT | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ESU20-CME | 2022-04-05 15:24:33.641 Mapping ESU20-CME to ESU20. Service code: cme | 2022-04-05 15:24:33.641 SC Data - All Services | Starting real-time market data updates for: ESU20-CME (ESU20). ID: 2 Service code: cme | 2022-04-05 15:24:33.641 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10059 | 2022-04-05 15:24:33.641 SC Data - All Services | Requesting security definition data for: ESU20-CME (ESU20). ID: 2 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLV20-NYMEX | 2022-04-05 15:24:33.641 Mapping CLV20-NYMEX to CLV20. Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLV20-NYMEX (CLV20). ID: 3 Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Requesting security definition data for: CLV20-NYMEX (CLV20). ID: 3 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLZ20-NYMEX | 2022-04-05 15:24:33.641 DTC Client socket (1) | Creating socket. | 2022-04-05 15:24:33.641 Mapping CLZ20-NYMEX to CLZ20. Service code: nymex | 2022-04-05 15:24:33.641 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:24:33.641 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLZ20-NYMEX (CLZ20). ID: 4 Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Requesting security definition data for: CLZ20-NYMEX (CLZ20). ID: 4 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ESH21-CME | 2022-04-05 15:24:33.641 Mapping ESH21-CME to ESH21. Service code: cme | 2022-04-05 15:24:33.641 DTC Client socket (2) | Creating socket. | 2022-04-05 15:24:33.641 SC Data - All Services | Starting real-time market data updates for: ESH21-CME (ESH21). ID: 5 Service code: cme | 2022-04-05 15:24:33.641 SC Data - All Services | Requesting security definition data for: ESH21-CME (ESH21). ID: 5 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ESH21-CME | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ESH21-CME | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. ESM21-CME | 2022-04-05 15:24:33.641 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:24:33.641 Mapping ESM21-CME to ESM21. Service code: cme | 2022-04-05 15:24:33.641 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2022-04-05 15:24:33.641 SC Data - All Services | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 6 Service code: cme | 2022-04-05 15:24:33.641 SC Data - All Services | Requesting security definition data for: ESM21-CME (ESM21). ID: 6 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLZ20-NYMEX | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLZ20-NYMEX | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLF21-NYMEX | 2022-04-05 15:24:33.641 Mapping CLF21-NYMEX to CLF21. Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLF21-NYMEX (CLF21). ID: 7 Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Requesting security definition data for: CLF21-NYMEX (CLF21). ID: 7 | 2022-04-05 15:24:33.641 Subscribing to symbol for symbol alert. CLG21-NYMEX | 2022-04-05 15:24:33.641 Mapping CLG21-NYMEX to CLG21. Service code: nymex | 2022-04-05 15:24:33.641 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLG21-NYMEX (CLG21). ID: 8 Service code: nymex | 2022-04-05 15:24:33.642 SC DTC Delayed Exchange Data | Requesting security definition data for: CLG21-NYMEX (CLG21). ID: 8 | 2022-04-05 15:24:33.642 Subscribing to symbol for symbol alert. 6AH21-CME | 2022-04-05 15:24:33.642 Mapping 6AH21-CME to 6AH21. Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Starting real-time market data updates for: 6AH21-CME (6AH21). ID: 9 Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Requesting security definition data for: 6AH21-CME (6AH21). ID: 9 | 2022-04-05 15:24:33.642 Subscribing to symbol for symbol alert. CLJ21-NYMEX | 2022-04-05 15:24:33.642 Mapping CLJ21-NYMEX to CLJ21. Service code: nymex | 2022-04-05 15:24:33.642 SC DTC Delayed Exchange Data | Starting real-time market data updates for: CLJ21-NYMEX (CLJ21). ID: 10 Service code: nymex | 2022-04-05 15:24:33.642 SC DTC Delayed Exchange Data | Requesting security definition data for: CLJ21-NYMEX (CLJ21). ID: 10 | 2022-04-05 15:24:33.642 Subscribing to symbol for symbol alert. CLF21-NYMEX | 2022-04-05 15:24:33.642 Subscribing to symbol for symbol alert. 6BM21-CME | 2022-04-05 15:24:33.642 Mapping 6BM21-CME to 6BM21. Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Starting real-time market data updates for: 6BM21-CME (6BM21). ID: 11 Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Requesting security definition data for: 6BM21-CME (6BM21). ID: 11 | 2022-04-05 15:24:33.642 Subscribing to symbol for symbol alert. ESH22-CME | 2022-04-05 15:24:33.642 Mapping ESH22-CME to ESH22. Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 12 Service code: cme | 2022-04-05 15:24:33.642 SC Data - All Services | Requesting security definition data for: ESH22-CME (ESH22). ID: 12 | 2022-04-05 15:24:33.642 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-04-05 15:24:33.642 Mapping ESM22-CME to ESM22. Service code: cme | 2022-04-05 15:24:33.648 SC Data - All Services | Starting real-time market data updates for: ESM22-CME (ESM22). ID: 13 Service code: cme | 2022-04-05 15:24:33.648 SC Data - All Services | Requesting security definition data for: ESM22-CME (ESM22). ID: 13 | 2022-04-05 15:24:33.648 Added historical Intraday data request for ESM22-CME to the queue. | 2022-04-05 15:24:33.648 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. | 2022-04-05 15:24:33.648 Triggering next historical data download in queue. | 2022-04-05 15:24:33.648 Delaying start of download for ESM22-CME | 2022-04-05 15:24:33.652 Using Bid/Ask average for last trade price for GBPUSD | 2022-04-05 15:24:33.684 SC DTC Data with Market Depth | Starting real-time market data updates for: GBPUSD. ID: 14 Service code: fxcm | 2022-04-05 15:24:33.684 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-04-05 15:24:33.684 SC DTC Data with Market Depth | Requesting security definition data for: GBPUSD. ID: 14 | 2022-04-05 15:24:33.684 Added historical Intraday data request for GBPUSD to the queue. | 2022-04-05 15:24:33.684 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. | 2022-04-05 15:24:33.684 Triggering next historical data download in queue. | 2022-04-05 15:24:33.684 DTC Client socket (4) | Creating socket. | 2022-04-05 15:24:33.685 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-04-05 15:24:33.685 DTC Client socket (4) | Connecting to IP: 204.15.197.14. | 2022-04-05 15:24:33.685 SC DTC Data with Market Depth | Network connection to server complete. | 2022-04-05 15:24:33.794 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-04-05 15:24:33.794 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2022-04-05 15:24:33.794 Using Bid/Ask average for last trade price for XAUUSD | 2022-04-05 15:24:33.812 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 15 Service code: fxcm | 2022-04-05 15:24:33.812 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 15 | 2022-04-05 15:24:33.812 Added historical Intraday data request for XAUUSD to the queue. | 2022-04-05 15:24:33.812 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2022-04-05 15:24:33.812 Triggering next historical data download in queue. | 2022-04-05 15:24:33.812 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-04-05 15:24:33.891 SC DTC Data with Market Depth | Sending logon request message. | 2022-04-05 15:24:33.891 Mapping ESU22-CME to ESU22. Service code: cme | 2022-04-05 15:24:34.073 SC Data - All Services | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 16 Service code: cme | 2022-04-05 15:24:34.073 SC Data - All Services | Requesting security definition data for: ESU22-CME (ESU22). ID: 16 | 2022-04-05 15:24:34.073 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-04-05 15:24:34.073 SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 17 Service code: cme | 2022-04-05 15:24:34.073 SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 17 | 2022-04-05 15:24:34.073 SC DTC Data with Market Depth | Received logon response. | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Successfully connected. | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Trading is not supported. | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: GBPUSD | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2022-04-05 15:24:34.611 SC DTC Data with Market Depth | Received security definition for symbol GBPUSD | 2022-04-05 15:24:34.800 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2022-04-05 15:24:34.800 Requesting market depth updates for: ESM22-CME if supported. | 2022-04-05 15:24:38.635 Separate subscription for market depth updates not supported. ESM22-CME | 2022-04-05 15:24:38.635 Requesting market depth updates for: GBPUSD if supported. | 2022-04-05 15:24:38.635 Separate subscription for market depth updates not supported. GBPUSD | 2022-04-05 15:24:38.635 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:24:54.643 * DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:24:54.644 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:24:54.644 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:24:54.644 DTC Client socket (1) | Closed. | 2022-04-05 15:24:54.644 DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:24:54.644 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:24:54.644 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:24:54.644 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:24:54.644 DTC Client socket (2) | Closed. | 2022-04-05 15:24:54.644 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:24:54.644 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:24:54.644 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:24:54.644 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:24:54.644 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2022-04-05 15:24:56.637 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2022-04-05 15:24:56.637 DTC Client socket (1) | Creating socket. | 2022-04-05 15:24:56.638 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:24:56.638 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-04-05 15:24:56.638 DTC Client socket (2) | Creating socket. | 2022-04-05 15:24:56.638 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:24:56.638 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-04-05 15:24:56.638 Unsubscribed from market depth data for GBPUSD | 2022-04-05 15:25:13.659 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:25:17.642 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:25:17.642 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:17.642 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:25:17.642 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:25:17.642 DTC Client socket (1) | Closed. | 2022-04-05 15:25:17.642 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:25:17.642 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:25:17.642 * DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:25:17.643 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:17.643 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:25:17.643 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:25:17.643 DTC Client socket (2) | Closed. | 2022-04-05 15:25:17.643 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:25:17.643 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2022-04-05 15:25:19.634 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10059 | 2022-04-05 15:25:19.634 DTC Client socket (1) | Creating socket. | 2022-04-05 15:25:19.635 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:25:19.635 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-04-05 15:25:19.635 DTC Client socket (2) | Creating socket. | 2022-04-05 15:25:19.636 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:25:19.636 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2022-04-05 15:25:19.636 HD Request # 27 | Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme | 2022-04-05 15:25:34.783 Enabling compression for file: C:\SierraChart\Data\ESM22-CME.scid. This may take a while. | 2022-04-05 15:25:34.784 HD Request # 27 | Download start date-time: 2022-04-05 14:04:35.000 | 2022-04-05 15:25:34.784 HD Request # 27 | Using server: ds21.sierracharts.com port 10149 | 2022-04-05 15:25:34.785 Socket (5) | Creating socket. | 2022-04-05 15:25:34.785 Socket (5) | New receive buffer size: 5242880 | 2022-04-05 15:25:34.785 Socket (5) | Connecting to IP: 216.1.90.129. | 2022-04-05 15:25:34.785 HD Request # 27 | Setting DTC encoding to Binary VLS | 2022-04-05 15:25:34.924 HD Request # 27 | Sending historical data logon request message. | 2022-04-05 15:25:34.924 HD Request # 27 | Requesting Intraday data. Start date-time: 2022-04-05 14:04:35. Record interval: 1. Symbol: ESM22 | 2022-04-05 15:25:35.448 HD Request # 27 | Decompressing data. | 2022-04-05 15:25:35.511 HD Request # 27 | Receiving Intraday data for ESM22-CME starting at 2022-04-05 14:04:35.258000 | 2022-04-05 15:25:35.748 Socket (5) | CloseSocket call. | 2022-04-05 15:25:35.762 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:35.762 Historical data download thread signaled to stop. | 2022-04-05 15:25:35.762 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-04-05 15:25:35.762 HD Request # 27 | Timestamp of first Intraday data file record written: 2022-04-05 14:04:35.258000 | 2022-04-05 15:25:35.762 HD Request # 27 | Received 4475 records from 2022-04-05 14:04:35.258 to 2022-04-05 15:25:33.035 (81.0 minutes) and wrote 4475 records for ESM22-CME | 2022-04-05 15:25:35.763 HD Request # 27 | Completion time: 1s | 2022-04-05 15:25:35.770 HD Request # 27 | Intraday data download complete for ESM22-CME. Unique request ID: 27 | 2022-04-05 15:25:35.770 Removing historical data download ID 27. | 2022-04-05 15:25:35.770 Real-time Intraday chart data file updates started for ESM22-CME | 2022-04-05 15:25:35.770 Opened cached Intraday file: C:\SierraChart\Data\ESM22-CME.scid. Thread ID: 7772 | 2022-04-05 15:25:35.771 Intraday chart data file opened for ESM22-CME | 2022-04-05 15:25:35.771 HD Request # 27 | Enabling Intraday chart updating for symbol. | 2022-04-05 15:25:35.771 Triggering next historical data download in queue. | 2022-04-05 15:25:35.771 HD Request # 28 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2022-04-05 15:25:35.771 Enabling compression for file: C:\SierraChart\Data\GBPUSD.scid. This may take a while. | 2022-04-05 15:25:35.771 * HD Request # 28 | Download start date-time: 2022-04-05 15:24:09.000 | 2022-04-05 15:25:35.771 HD Request # 28 | Using server: ds12.sierracharts.com port 10150 | 2022-04-05 15:25:35.771 Socket (6) | Creating socket. | 2022-04-05 15:25:35.772 Socket (6) | New receive buffer size: 5242880 | 2022-04-05 15:25:35.772 Socket (6) | Connecting to IP: 204.15.197.14. | 2022-04-05 15:25:35.772 Socket (5) | Socket gracefully closed by remote side. | 2022-04-05 15:25:35.828 Socket (5) | Closed. | 2022-04-05 15:25:35.828 HD Request # 28 | Setting DTC encoding to Binary VLS | 2022-04-05 15:25:35.976 HD Request # 28 | Sending historical data logon request message. | 2022-04-05 15:25:35.976 HD Request # 28 | Requesting Intraday data. Start date-time: 2022-04-05 15:24:09. Record interval: 1. Symbol: GBPUSD | 2022-04-05 15:25:36.636 HD Request # 28 | Decompressing data. | 2022-04-05 15:25:36.734 HD Request # 28 | Receiving Intraday data for GBPUSD starting at 2022-04-05 15:24:09.017000 | 2022-04-05 15:25:36.737 Socket (6) | CloseSocket call. | 2022-04-05 15:25:36.738 Socket (6) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:36.738 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-04-05 15:25:36.738 Historical data download thread signaled to stop. | 2022-04-05 15:25:36.738 HD Request # 28 | Timestamp of first Intraday data file record written: 2022-04-05 15:24:09.017000 | 2022-04-05 15:25:36.738 HD Request # 28 | Received 86 records from 2022-04-05 15:24:09.017 to 2022-04-05 15:25:36.133 (87.1 seconds) and wrote 86 records for GBPUSD | 2022-04-05 15:25:36.738 HD Request # 28 | Completion time: 1s | 2022-04-05 15:25:36.747 HD Request # 28 | Intraday data download complete for GBPUSD. Unique request ID: 28 | 2022-04-05 15:25:36.747 Removing historical data download ID 28. | 2022-04-05 15:25:36.747 Real-time Intraday chart data file updates started for GBPUSD | 2022-04-05 15:25:36.747 Opened cached Intraday file: C:\SierraChart\Data\GBPUSD.scid. Thread ID: 7772 | 2022-04-05 15:25:36.748 Intraday chart data file opened for GBPUSD | 2022-04-05 15:25:36.748 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2022-04-05 15:25:36.748 Triggering next historical data download in queue. | 2022-04-05 15:25:36.748 HD Request # 29 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2022-04-05 15:25:36.748 Enabling compression for file: C:\SierraChart\Data\XAUUSD.scid. This may take a while. | 2022-04-05 15:25:36.748 * HD Request # 29 | Download start date-time: 2022-04-05 15:24:09.000 | 2022-04-05 15:25:36.748 HD Request # 29 | Using server: ds4.sierracharts.com port 10149 | 2022-04-05 15:25:36.748 Socket (5) | Creating socket. | 2022-04-05 15:25:36.749 Socket (5) | New receive buffer size: 5242880 | 2022-04-05 15:25:36.749 Socket (5) | Connecting to IP: 192.81.56.146. | 2022-04-05 15:25:36.749 Socket (6) | Socket gracefully closed by remote side. | 2022-04-05 15:25:36.835 Socket (6) | Closed. | 2022-04-05 15:25:36.835 HD Request # 29 | Setting DTC encoding to Binary VLS | 2022-04-05 15:25:36.939 HD Request # 29 | Sending historical data logon request message. | 2022-04-05 15:25:36.939 HD Request # 29 | Requesting Intraday data. Start date-time: 2022-04-05 15:24:09. Record interval: 1. Symbol: XAUUSD | 2022-04-05 15:25:37.568 HD Request # 29 | Decompressing data. | 2022-04-05 15:25:37.658 HD Request # 29 | Receiving Intraday data for XAUUSD starting at 2022-04-05 15:24:09.052000 | 2022-04-05 15:25:37.659 Socket (5) | CloseSocket call. | 2022-04-05 15:25:37.661 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:37.661 Socket (5) | Shutdown started. Waiting for graceful close. | 2022-04-05 15:25:37.661 Historical data download thread signaled to stop. | 2022-04-05 15:25:37.661 HD Request # 29 | Timestamp of first Intraday data file record written: 2022-04-05 15:24:09.052000 | 2022-04-05 15:25:37.661 HD Request # 29 | Received 55 records from 2022-04-05 15:24:09.052 to 2022-04-05 15:25:35.184 (86.1 seconds) and wrote 55 records for XAUUSD | 2022-04-05 15:25:37.662 Added 1 Time and Sales records to Intraday data file for XAUUSD after download. | 2022-04-05 15:25:37.677 HD Request # 29 | Completion time: 1s | 2022-04-05 15:25:37.677 HD Request # 29 | Intraday data download complete for XAUUSD. Unique request ID: 29 | 2022-04-05 15:25:37.677 Removing historical data download ID 29. | 2022-04-05 15:25:37.677 Real-time Intraday chart data file updates started for XAUUSD | 2022-04-05 15:25:37.677 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 7772 | 2022-04-05 15:25:37.684 Intraday chart data file opened for XAUUSD | 2022-04-05 15:25:37.685 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2022-04-05 15:25:37.685 Triggering next historical data download in queue. | 2022-04-05 15:25:37.685 Socket (5) | Socket gracefully closed by remote side. | 2022-04-05 15:25:37.754 Socket (5) | Closed. | 2022-04-05 15:25:37.754 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:25:40.637 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:25:40.637 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:40.638 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:25:40.638 DTC Client socket (1) | Closed. | 2022-04-05 15:25:40.638 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:25:40.638 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:25:40.638 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:25:40.639 * DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:25:40.639 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:25:40.639 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:25:40.640 DTC Client socket (2) | Closed. | 2022-04-05 15:25:40.640 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:25:40.640 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:25:40.640 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10059 | 2022-04-05 15:25:42.641 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2022-04-05 15:25:42.642 DTC Client socket (1) | Creating socket. | 2022-04-05 15:25:42.642 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:25:42.642 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-04-05 15:25:42.642 DTC Client socket (2) | Creating socket. | 2022-04-05 15:25:42.643 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:25:42.643 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2022-04-05 15:25:42.643 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:03.645 * DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:03.645 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:26:03.645 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:03.645 DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:26:03.645 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:03.645 DTC Client socket (1) | Closed. | 2022-04-05 15:26:03.645 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:03.645 DTC Client socket (2) | Closed. | 2022-04-05 15:26:03.645 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:26:03.645 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:03.645 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:03.645 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:26:03.645 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:03.645 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2022-04-05 15:26:05.642 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10059 | 2022-04-05 15:26:05.642 DTC Client socket (1) | Creating socket. | 2022-04-05 15:26:05.659 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:26:05.659 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2022-04-05 15:26:05.659 DTC Client socket (2) | Creating socket. | 2022-04-05 15:26:05.660 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:26:05.660 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2022-04-05 15:26:05.660 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:26.661 * DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:26.661 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:26:26.661 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:26.661 DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:26:26.661 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:26.661 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:26.661 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:26:26.661 DTC Client socket (1) | Closed. | 2022-04-05 15:26:26.661 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:26.661 DTC Client socket (2) | Closed. | 2022-04-05 15:26:26.661 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:26.661 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:26:26.661 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:26.661 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10059 | 2022-04-05 15:26:28.653 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2022-04-05 15:26:28.654 DTC Client socket (1) | Creating socket. | 2022-04-05 15:26:28.655 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:26:28.655 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2022-04-05 15:26:28.655 DTC Client socket (2) | Creating socket. | 2022-04-05 15:26:28.655 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:26:28.656 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-04-05 15:26:28.656 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-04-05 15:26:33.377 DTC Client socket (3) | Closed. | 2022-04-05 15:26:33.377 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:49.657 * DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:26:49.657 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:49.657 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:49.658 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:26:49.658 DTC Client socket (2) | Closed. | 2022-04-05 15:26:49.658 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:49.658 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:26:49.658 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:26:49.658 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:26:49.658 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:26:49.658 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:26:49.658 DTC Client socket (1) | Closed. | 2022-04-05 15:26:49.658 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:26:49.658 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10059 | 2022-04-05 15:26:51.654 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2022-04-05 15:26:51.654 DTC Client socket (1) | Creating socket. | 2022-04-05 15:26:51.661 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:26:51.661 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-04-05 15:26:51.661 DTC Client socket (2) | Creating socket. | 2022-04-05 15:26:51.662 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:26:51.662 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-04-05 15:26:51.662 DTC Client socket (3) | Deleting network socket now after delay. | 2022-04-05 15:27:03.378 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:27:12.665 * DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:27:12.665 * DTC Client socket (1) | CloseSocket call. | 2022-04-05 15:27:12.665 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:27:12.665 DTC Client socket (2) | CloseSocket call. | 2022-04-05 15:27:12.665 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2022-04-05 15:27:12.665 DTC Client socket (1) | Closed. | 2022-04-05 15:27:12.665 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:27:12.665 DTC Client socket (2) | Closed. | 2022-04-05 15:27:12.665 SC Data - All Services | Disconnected from the server. | 2022-04-05 15:27:12.665 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:27:12.665 DTC Client socket (0) | CloseSocket call. | 2022-04-05 15:27:12.665 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-04-05 15:27:12.665 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-04-05 15:27:12.665 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2022-04-05 15:27:14.666 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10059 | 2022-04-05 15:27:14.666 DTC Client socket (1) | Creating socket. | 2022-04-05 15:27:14.667 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-04-05 15:27:14.667 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-04-05 15:27:14.667 DTC Client socket (2) | Creating socket. | 2022-04-05 15:27:14.667 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-04-05 15:27:14.667 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-04-05 15:27:14.667 |
| [2022-04-05 19:46:48] |
| |
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We do not see a successful connection to the data server: DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-04-05 15:25:17.642 * Is there anything unusual about the network you are connecting from? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-05 20:25:14] |
| cyclistbw - Posts: 11 |
|
No nothing. It's my home network and I was able to get all of the data when I was delayed. I'm starting to think it is partly because of the account that I signed up for. I don't have a futures trading account and I'm a non-professional. Will that be the reason for it not giving me any data? I still get data for all of the forex pairs and everything that aren't associated with CME
|
| [2022-04-05 23:42:02] |
| John - SC Support - Posts: 38547 |
|
The issue you are having is not due to your setup. You are on Package 11 and you selected the "CME E-Mini or Professionals or users without a Trading Account". So you should get the real-time data for the symbols that are part of that exchange option (which includes the S&P500 Index Futures (ES)). The issue is just the network error that you are receiving. For some reason your system does not want to connect to our real-time server. Refer to the information at the following link for things to check into: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-10 11:48:11] |
| |
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Let us know if more help is needed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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