Support Board
Date/Time: Mon, 10 Mar 2025 22:22:15 +0000
Post From: Switched to LIVE Data but chart isn't moving
| [2022-04-05 16:48:32] |
| John - SC Support - Posts: 38547 |
|
What is one of the symbols for which you are not getting the data? Also, we would like to see your Message Log to check a few things. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |