Support Board
Date/Time: Thu, 28 Nov 2024 20:30:33 +0000
CQG Orders being rejected, spoke to amp multiple times and they said to contact Sierra
View Count: 1131
| [2022-02-22 18:20:47] |
| agatchjap - Posts: 3 |
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This is the error I am receiving in the Trade Service Log Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 181. Service Order ID: 820799736. Symbol: F.US.MESH22. Account: 1704810 | 2022-02-22 13:12:51.228 * This is a new account and I haven't placed any trades. Through amp I am CQG-No data order routing only I have purchased the Denalli data feed through SC I have read through all the support tickets and I am not getting anywhere. I have my data/trade services set to CQG WebAPI (trading) with the correct username and password. Everything seems to be working fine outside of order execution. Please help. Thank you. |
| [2022-02-22 18:30:33] |
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We will forward this to AMP for you. This is only something they can resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-22 18:30:41
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| [2022-02-22 18:47:54] |
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We have contacted AMP for you regarding this. Let us know if they do not have this resolved for you, today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-22 18:50:20] |
| agatchjap - Posts: 3 |
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I submitted another Live plaform request and changed the data from CQG (No Data- Order Routing Only) to Sierra Chart - Denali - CQG (No data - Order Routing Only). I will post back with results.
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| [2022-02-22 19:04:14] |
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We do not think that would matter.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-22 19:10:20] |
| agatchjap - Posts: 3 |
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I see this in the introduction part of the CQG platform trading section. Effective January 1, 2022, Sierra Chart Advanced Service Package 5 or higher is required to use CQG. We also recommend that users begin to use our new Teton Order Routing Service instead of CQG, which provides far higher quality order routing, risk management, and no transaction fees unlike the .10 USD per contract fill fee from CQG. My current subscription is 10-Standard+Denali Data feed Could this be the issue that I am on standard and not advanced, and would need to pay a bit extra a month? Thank you for your quick replies |
| [2022-02-22 19:40:36] |
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No this is unrelated. And also you are using Service Package 11.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-23 01:26:15
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| [2022-02-23 20:11:36] |
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Has this issue been resolved for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 02:57:55] |
| mash - Posts: 10 |
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I am having this exact same issue. AMP Sierra CQG order routing with Denali data on package 11. Any fix?
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| [2022-10-14 06:43:03] |
| Sierra_Chart Engineering - Posts: 17206 |
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What is the exact issue you are having? We need you to restate it. We will put no reliance upon this thread. If you are having the issue in the first post, you must contact your broker for help with this. Sierra Chart has no control over that at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-25 12:43:00] |
| Anthony Hall - Posts: 1 |
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i am having the same issue .AMP Sierra chart order routing with Denali data on package 11 been trying for days to fix issue no joy in need of help many thanks
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| [2023-03-25 19:09:26] |
| Sierra_Chart Engineering - Posts: 17206 |
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What is the exact issue you are having?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-28 17:48:15] |
| Houari Ramos - Posts: 27 |
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I am having the same issue. Sierra chart order routing with Denali data on package 11. I went LIVE to trade today and when the order was filled, my activity log went to zero, and the Trade simulation feature went back to being "On". I reached out to AMP they saw no rejection and no activity. Everything was good on their side. They noticed that I have a Denali feed with SC and cut the Denali feed on their end because they offer it to their clients. They transferred me over to Technical support and they suggested that I ask you guys the following: HOW DO I HAVE CQG ROUTING TO INTERACT WITH DENALI TO PLACE TRADES? |
| [2023-03-28 17:56:35] |
| Sierra_Chart Engineering - Posts: 17206 |
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Do you want to use CQG or Teton order routing? Which one? Did Trade Simulation Mode automatically enable to on when you submitted the order? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-28 18:08:08] |
| Houari Ramos - Posts: 27 |
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I want to use CQG. According to the Open trade window, it was live when I submitted the order. I clicked on the TRADE tab of the chart window and saw that it returned to "ON". |
| [2023-03-28 18:31:44] |
| Sierra_Chart Engineering - Posts: 17206 |
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Is Global Settings >> Data/Trade Service Settings >> Current Selected Service set to CQG Web API?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-28 18:41:46] |
| Houari Ramos - Posts: 27 |
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No, it's set on "SC Data - All Services (data)"
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| [2023-03-28 19:21:17] |
| Houari Ramos - Posts: 27 |
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If I do set it to "CQG Web API" and add my username and password, I get disconnected entirely.
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| [2023-03-28 19:51:37] |
| Sierra_Chart Engineering - Posts: 17206 |
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You need to contact your broker for help with getting connected either to CQG or Teton order routing. In the case of Teton order routing follow the instructions here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-29 15:45:01] |
| Houari Ramos - Posts: 27 |
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AMP continues to revert back the issue to you guys after speaking this morning with them. Ultimately, it seems to be a settings issue on the Sierra Chart Side. They suggested having "remote assistance" be done to fix the issue. I'm going on day 3 WITHOUT trading for something that is probably just one click away to resolve. This is becoming a bit exhausting trying to figure this out. I need help. Please. |
| [2023-03-29 15:51:34] |
| Sierra_Chart Engineering - Posts: 17206 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-29 16:22:50] |
| Sierra_Chart Engineering - Posts: 17206 |
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User called and issue resolved. They had the wrong CQG username and password entered.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-29 16:42:51] |
| Houari Ramos - Posts: 27 |
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Remote Assistance was provided and resolved the issue.
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