Support Board
Date/Time: Thu, 06 Mar 2025 22:26:11 +0000
NOTICE: MESSAGE LOG SENT AS PER ENGINEERING'S REQUEST.
View Count: 475
| [2022-02-15 19:56:55] |
| User725605 - Posts: 60 |
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RHITMIC DATA ISSUE – NO FULL CHARTS – MESSAGE LOG SENT TO ENGINEERING AS PER YOUR REQUEST. Review: I have an active Service Package 10 -- paid in advance for six months. I have Denali Data. In my Data Trade Service Settings, I have set to RHITMIC, and all other pertinent boxes are correct according to Sierra instructions. My AGREEMENTS - Uniform Subscriber, CME NON-Professional Certification, and a documented Trading Account Number provided, are all done, and status shows as - "ACCEPTED." I am currently charting on lower time frames - but - I do not have full chart data on larger time frames. I strongly suspect when a contract month rollsover that my data will start once again with ONE bar and build from there. YOUR INSTRUCTIONS TO ME – BELOW. [2022-02-15 13:31:11] #2 Sierra Chart Engineering [Direct Messages] - Posts: 100684 Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog |
| [2022-02-16 14:58:09] |
| John - SC Support - Posts: 38464 |
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You have the same issue as was mentioned previously - you are having problems connecting to Rithmic. There are the following lines repeated within your log: HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-02-15 17:48:45.329
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Closed. | 2022-02-15 17:48:45.329 Service connection timed out. Will disconnect and retry. | 2022-02-15 17:49:00.094 * For some reason you are simply losing the connection. We do not know why. Our only suggestion is to try a different server with Rithmic, particularly a live trading server, and see if you are able to stay connected to that server. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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