Support Board
Date/Time: Fri, 07 Mar 2025 00:51:09 +0000
Post From: NOTICE: MESSAGE LOG SENT AS PER ENGINEERING'S REQUEST.
| [2022-02-16 14:58:09] |
| John - SC Support - Posts: 38467 |
|
You have the same issue as was mentioned previously - you are having problems connecting to Rithmic. There are the following lines repeated within your log: HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-02-15 17:48:45.329
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Closed. | 2022-02-15 17:48:45.329 Service connection timed out. Will disconnect and retry. | 2022-02-15 17:49:00.094 * For some reason you are simply losing the connection. We do not know why. Our only suggestion is to try a different server with Rithmic, particularly a live trading server, and see if you are able to stay connected to that server. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |