Support Board
Date/Time: Thu, 06 Mar 2025 22:01:28 +0000
10 minutes delay with my chart
View Count: 994
| [2022-02-14 20:52:19] |
| User675352 - Posts: 12 |
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this morning, I have a long delay, close to 10 minutes in my tick charts and price tape rolling compared to real time price on my infinity platform. How can this be fixed immediately? I've been a customer for years. I've been paying Sierra Chart directly for the chart for a few months after TransAct Future and Sierra Chart made different arrangements. Everything has been fine until this morning. Are the instructions you sent me going to correct the problem? I don't think I have the Denali. I have the standard $26/mo plan. Thank you Date Time Of Last Edit: 2022-02-14 21:53:45
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| [2022-02-14 21:01:47] |
| John - SC Support - Posts: 38464 |
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Make sure that your Sierra Chart is setup to connect to TransAct. Refer to the instructions here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions If you are setup to connect, then we can not help with data issues from TransAct. We recommend using the Denali Exchange Data Feed instead, refer to the following: Denali Exchange Data Feed And also be aware of the following: *Important* Priority Message to Transact Users For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 21:56:40] |
| User675352 - Posts: 12 |
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I've been a customer for years. I've been paying Sierra Chart directly for the chart for a few months after TransAct Future and Sierra Chart made different arrangements. Everything has been fine until this morning. Are the instructions you sent me going to correct the problem? I don't think I have the Denali. I have the standard $26/mo plan. Is Denali an upgrade from my current standard plan? When I log in, I get the chart with the updated data, but the data I'm getting is 10 minutes behind. |
| [2022-02-14 22:48:59] |
| John - SC Support - Posts: 38464 |
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The first thing we need to do is to ensure that you are connected to your TransAct account. The fact that you are getting Delayed Streaming data implies that you are not connected properly. Please go through the Setup Instructions at the following link to ensure that you are connected to your TransAct account: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 15:36:21] |
| User675352 - Posts: 12 |
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https://www.sierrachart.com/image.php?Image=164493916626.png This image hopefully shows what's coming up when we follow the posted instructions. We do not see the full data/trade service settings box with the capability of changing the items noted in your instructions. All we see is the setting name and value. Not sure why. Could you please advise quickly so we can use our charts today. Thanks so much! |
| [2022-02-15 16:59:25] |
| John - SC Support - Posts: 38464 |
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We have new Settings windows, which is why things look different. For more information on these new windows refer to the following: Settings Windows Interface After selecting TransAct WS in the Current Selected Service select the "Apply All" button at the bottom. This will open the rest of the settings for you to finish entering the information for your TransAct account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 19:48:04] |
| User675352 - Posts: 12 |
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That didn't work. Nothing happens when I select Apply All per your last message. It's been 2 days of not having my charts. This is very frustrating. Can you please continue to help until we have a solution that works? What else can I do? Thank you.
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| [2022-02-16 00:34:48] |
| John - SC Support - Posts: 38464 |
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Let us know when would be a good time for us to call and connect to your system on Wednesday February 16. Also, make sure that your phone number is entered properly on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-16 02:01:03] |
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The version you are running does not support Transact any longer. Refer to: Information for Transact Users for Versions 2354 and Higher We will have someone contact you on Wednesday regarding this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-16 14:39:14] |
| Stage 5 Trading - Posts: 155 |
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I am sorry to hear about the connection issues with Transact/Infinity. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. I am a former Infinity Futures Broker and I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Stage 5 Trading is a brokerage firm that firmly stands behind Sierra Chart Teton Order Routing and are here to help traders like yourself improve your trading solution, and I believe you Teton Order Routing with Denali data would do just that. In addition to the above solution that I feel you will find superior, I think you can save a lot of money on your commissions as well. If you move forward with Sierra Chart Teton Order Routing at Stage 5 Trading, you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please tell the broker you are coming in under that rate special to ensure your rates are setup properly. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. In addition, we would be more than happy to have a remote session to help you get setup as seamlessly as possible. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says "Introducing Sierra Chart Teton Order Routing - Click Here to Open an account" Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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