Support Board
Date/Time: Thu, 06 Mar 2025 04:30:50 +0000
Cannot connect to TransAct data feed at 6pm ET now 25Jan2022
View Count: 643
| [2022-01-26 02:51:29] |
| User280059 - Posts: 14 |
|
Hello Support: Recently have had no luck connecting back to TransAct after 5pm close. Until today, a complete shutdown of computer and network had allowed me to connect. OK, just now at 7:45 pm, reconnected. This is not an acceptable condition if this continues. I am missing trades. Is there some systemic problem. I have been using your charts for years and never had this problem before through Infinity. Can you please advise me what to do. Are you intending to stop the use of SC through TransAct's data feed now that Ninja bought them out? This is really not fair. Trading is tough enough but without live charts, it's just not possible. I love your charts but I'm afraid one day soon there will be no solution and I can't call you to get assistance. What's a trader at the bottom of the food chain supposed to do? I don't want to switch to Ninja but that would take away this nasty stress. Thank you for your advice and assistance. Cheers
|
| [2022-01-26 04:11:02] |
| |
|
Of course it is not acceptable. This was a Transact server problem. Not Sierra Chart. Can you please advise me what to do. Are you intending to stop the use of SC through TransAct's data feed now that Ninja bought them out?
And of course we are phasing Transact out. This is long overdue. I love your charts but I'm afraid one day soon there will be no solution and I can't call you to get assistance. What's a trader at the bottom of the food chain supposed to do?
We are always available to assist you like we are doing now. If we need to call you we will. And there is also broker support. We have developed a solution for our Transact and other users and that is all explained here:*Important* Priority Message to Transact Users We recommend going with the futures broker Stage 5, headed by a former Infinity broker. We can put them in contact with you to help you with the transition. It is very easy. We are here to act in your interest. You will save on transaction fees and have a superior service. And it is best for you to move off of transact as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 04:24:53
|
| [2022-01-26 14:23:59] |
| Stage 5 Trading - Posts: 155 |
|
Dear Trader, As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
To post a message in this thread, you need to log in with your Sierra Chart account: