Support Board
Date/Time: Thu, 06 Mar 2025 09:35:48 +0000
Post From: Cannot connect to TransAct data feed at 6pm ET now 25Jan2022
| [2022-01-26 04:11:02] |
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Of course it is not acceptable. This was a Transact server problem. Not Sierra Chart. Can you please advise me what to do. Are you intending to stop the use of SC through TransAct's data feed now that Ninja bought them out?
And of course we are phasing Transact out. This is long overdue. I love your charts but I'm afraid one day soon there will be no solution and I can't call you to get assistance. What's a trader at the bottom of the food chain supposed to do?
We are always available to assist you like we are doing now. If we need to call you we will. And there is also broker support. We have developed a solution for our Transact and other users and that is all explained here:*Important* Priority Message to Transact Users We recommend going with the futures broker Stage 5, headed by a former Infinity broker. We can put them in contact with you to help you with the transition. It is very easy. We are here to act in your interest. You will save on transaction fees and have a superior service. And it is best for you to move off of transact as soon as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 04:24:53
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