Support Board
Date/Time: Tue, 04 Mar 2025 21:25:57 +0000
Data
View Count: 696
| [2022-01-03 15:25:03] |
| User885083 - Posts: 12 |
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I don't Connect data
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| [2022-01-03 23:12:34] |
| John - SC Support - Posts: 38369 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 18:36:00] |
| User885083 - Posts: 12 |
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My broker is AMP futures, can you tell me how I have to configure Sierra to be able to operate? I am trying to connect my Sierra account to my trading account and cannot do it. I have 10 - Standard data source + Denali, I have paid for CME data, but I cannot operate, if the data is connected to me, when I want to do a real operation, it becomes simulated automatically. Por favor, ayuda. |
| [2022-01-04 21:29:08] |
| John - SC Support - Posts: 38369 |
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AMP would have you setup with your order routing to be through either CQG or Rithmic. We need to know which one of these you are setup to use and then we can point you to the proper documentation.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 21:33:34] |
| User885083 - Posts: 12 |
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So which Sierra Chart package do I have to take? To use CQG
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| [2022-01-04 21:58:27] |
| User885083 - Posts: 12 |
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Configure Sierra Chart with AMP and CQG
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| [2022-01-04 22:24:37] |
| John - SC Support - Posts: 38369 |
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The package does not matter. In order to connect your Sierra Chart to CQG you need to follow these instructions: CQG Trading Platform Service: Setup Instructions Then, if you are going to use the Denali Exchange Data Feed (our recommendation), then you will follow these instructions for the CME Group (if you need data for EUREX or CFE, then those instructions are on the same page): Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 22:37:54] |
| User885083 - Posts: 12 |
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to use Denali Exchange Data Feed, not working. I cannot operate in real, when I go to place an order it changes me to simulated automatically. What is the problem? |
| [2022-01-04 22:40:27] |
| John - SC Support - Posts: 38369 |
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To begin with, you are not setup to use the Denali data at this time. But the first thing to do is to ensure you are connecting correctly to CQG. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 22:48:41] |
| User885083 - Posts: 12 |
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Si estoy configurado para Denali
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| [2022-01-04 22:51:22] |
| User885083 - Posts: 12 |
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Me pone esto, sigo los pasos para conectar sierra a cuenta de operaciones pero no se soluciona Aviso: Para continuar recibiendo datos CME en tiempo real a través de Denali Exchange Data Feed cuando usa las tarifas de intercambio CME de menor precio que están habilitadas en su cuenta, es necesario que conecte Sierra Chart a su cuenta de operaciones en vivo al menos una vez al mes . Para obtener instrucciones, consulte: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Si ya ha realizado este paso, ignore este aviso. |
| [2022-01-04 22:55:22] |
| User885083 - Posts: 12 |
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HD Request # 34 | Intraday data download complete for MESH22-CME. Unique request ID: 37 | 2022-01-04 23:54:11.312 Removing historical data download ID 37. | 2022-01-04 23:54:11.312 Real-time Intraday chart data file updates started for MESH22-CME | 2022-01-04 23:54:11.312 Opened cached Intraday file: C:\SierraChart\Data\MESH22-CME.scid. Thread ID: 11056 | 2022-01-04 23:54:11.313 Intraday chart data file opened for MESH22-CME | 2022-01-04 23:54:11.314 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2022-01-04 23:54:11.314 Triggering next historical data download in queue. | 2022-01-04 23:54:11.314 No download requests in the queue to start downloads for. | 2022-01-04 23:54:11.314 Socket (4) | Socket gracefully closed by remote side. | 2022-01-04 23:54:11.447 Socket (4) | Closed. | 2022-01-04 23:54:11.448 |
| [2022-01-04 22:57:51] |
| User885083 - Posts: 12 |
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Software version: 2320 64-bit | 2022-01-04 23:56:55.430 Primary Thread ID: 11056 | 2022-01-04 23:56:55.430 Usage end date: 2022-02-03 | 2022-01-04 23:56:55.430 Enabled for: Sierra Chart Historical Data Service. | 2022-01-04 23:56:55.430 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-04 23:56:55.430 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-04 23:56:55.430 Enabled for exchange2: CME | 2022-01-04 23:56:55.430 Enabled for exchange2: fairx_exchange.data | 2022-01-04 23:56:55.430 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-04 23:56:55.430 Current selected Data/Trading service: SC Data - All Services | 2022-01-04 23:56:55.430 Custom symbol settings values: enabled | 2022-01-04 23:56:55.430 Chart Update Interval: 500 | 2022-01-04 23:56:55.430 Intraday Data Storage Time Unit: 1 | 2022-01-04 23:56:55.430 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-01-04 23:56:55.430 2022-01-04 22:56:55 Local computer time in UTC | 2022-01-04 23:56:55.430 2022-01-04 23:56:55 Local computer time in SC Time Zone | 2022-01-04 23:56:55.430 2022-01-04 22:43:25 Server time in UTC | 2022-01-04 23:56:55.430 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-04 23:56:55.430 Program path: C:\SierraChart\ | 2022-01-04 23:56:55.430 Data Files path: C:\SierraChart\Data\ | 2022-01-04 23:56:55.430 OS Version Number: 10.0 | 2022-01-04 23:56:55.431 Locale Setting: C | 2022-01-04 23:56:55.431 DLLs: UserContributedStudies_64.dll | 2022-01-04 23:56:55.431 Allowed protected custom studies: | 2022-01-04 23:56:55.431 |
| [2022-01-04 23:04:50] |
| John - SC Support - Posts: 38369 |
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Your log is showing that your service is still set to SC Data - All Services. You need to go through the Setup Instructions at the following link to connect to your CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 23:08:45] |
| User885083 - Posts: 12 |
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Help me configure for SC Denali. Because I follow these instructions and it won't connect Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees |
| [2022-01-04 23:12:29] |
| John - SC Support - Posts: 38369 |
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First, follow the instructions we have given you to connect to your CQG account. You need to do this. Until that is done, nothing else is going to work. Again, the instructions are at the following link: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 23:27:53] |
| User885083 - Posts: 12 |
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No se cocnecta
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Private File Attachment Deleted. |
| [2022-01-05 14:58:59] |
| John - SC Support - Posts: 38369 |
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As the message states, either the Username or the Password you have entered for your CQG account is not correct. Please double-check that you have entered them properly in the Data/Trade Service Settings window. If you feel that you have them correct, then you would need to check with your broker to find out what you may have incorrect. You might have to reset your CQG password in order to ensure that you have it correct in all places.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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