Support Board

Date/Time: Wed, 05 Mar 2025 01:40:13 +0000

Post From: Data

[2022-01-04 22:40:27] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 38380
To begin with, you are not setup to use the Denali data at this time. But the first thing to do is to ensure you are connecting correctly to CQG. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing