Support Board
Date/Time: Tue, 04 Mar 2025 12:28:37 +0000
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View Count: 917
| [2021-11-29 08:42:32] |
| User468483 - Posts: 12 |
|
I have two instances of Sierra Chart. The main one is for Bund trading and the 2sd one is for CME and ES trading. I have a problem receiving datas for CME. All charts and DOM are refreshed every 5 to 15 seconds and not in a constant way. Everything is ok for Bund Is it a problem of receiving datas ? Thanks |
| [2021-11-29 14:54:00] |
| John - SC Support - Posts: 38341 |
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Please get us the Message Log from the instance where you are having issues with the CME data by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-07 15:33:05] |
| User468483 - Posts: 12 |
|
Hello, In response to your demand, I send you the log file below. The problem is for USZ1 Thanks Software version: 2292 64-bit | 2021-12-07 16:29:29.190 OpenGL enabled (NVIDIA Corporation/GeForce GTX 770/PCIe/SSE2) | 2021-12-07 16:29:29.195 Primary Thread ID: 19424 | 2021-12-07 16:29:29.195 Usage end date: 2022-01-05 | 2021-12-07 16:29:29.195 Enabled for: Advanced Features 2. | 2021-12-07 16:29:29.195 Enabled for: Sierra Chart Historical Data Service. | 2021-12-07 16:29:29.195 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-07 16:29:29.195 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-07 16:29:29.195 Enabled for exchange2: CME | 2021-12-07 16:29:29.195 Enabled for exchange2: EUREX EOBI | 2021-12-07 16:29:29.195 Enabled for exchange2: fairx_exchange.data | 2021-12-07 16:29:29.195 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-07 16:29:29.195 Current selected Data/Trading service: DTC - Sub Instance | 2021-12-07 16:29:29.195 Custom symbol settings values: enabled | 2021-12-07 16:29:29.195 Chart Update Interval: 800 | 2021-12-07 16:29:29.195 Intraday Data Storage Time Unit: 0 | 2021-12-07 16:29:29.195 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-12-07 16:29:29.195 2021-12-07 15:29:29 Local computer time in UTC | 2021-12-07 16:29:29.195 2021-12-07 16:29:29 Local computer time in SC Time Zone | 2021-12-07 16:29:29.195 2021-12-07 11:50:59 Server time in UTC | 2021-12-07 16:29:29.195 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-12-07 16:29:29.195 Program path: D:\Programmes\SierraDemo\SierraChartInstance_2\ | 2021-12-07 16:29:29.195 Data Files path: D:\Programmes\SierraDemo\SierraChartInstance_2\Data\ | 2021-12-07 16:29:29.195 OS Version Number: 10.0 | 2021-12-07 16:29:29.195 Locale Setting: C | 2021-12-07 16:29:29.195 DLLs: UserContributedStudies_64.dll | 2021-12-07 16:29:29.196 Allowed protected custom studies: zyp_download_free | 2021-12-07 16:29:29.196 File >> Disconnect selected. | 2021-12-07 16:29:36.116 CQG WebAPI | Waiting for socket receive thread to end | 2021-12-07 16:29:36.254 DTC Client socket (1) | CloseSocket call. | 2021-12-07 16:29:36.254 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-12-07 16:29:36.255 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-12-07 16:29:36.255 DTC Client socket (1) | Closed. | 2021-12-07 16:29:36.255 CQG WebAPI | Disconnected. | 2021-12-07 16:29:36.256 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2021-12-07 16:29:40.221 DTC Client socket (1) | Creating socket. | 2021-12-07 16:29:40.221 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-07 16:29:40.221 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-12-07 16:29:40.221 CQG WebAPI | Network connection to server complete. | 2021-12-07 16:29:40.224 CQG WebAPI | Starting socket receive thread. | 2021-12-07 16:29:40.224 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2021-12-07 16:29:40.224 CQG WebAPI | Setting DTC encoding to Binary VLS | 2021-12-07 16:29:40.259 CQG WebAPI | Sending logon request message. | 2021-12-07 16:29:40.259 CQG WebAPI | Received logon response. | 2021-12-07 16:29:40.272 CQG WebAPI | Server Name: SC DTC Server. Build=38416M. | 2021-12-07 16:29:40.272 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2021-12-07 16:29:40.272 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-12-07 16:29:40.272 CQG WebAPI | Trading is supported. | 2021-12-07 16:29:40.272 CQG WebAPI | Order cancel and replace is supported. | 2021-12-07 16:29:40.272 CQG WebAPI | OCO Orders supported. | 2021-12-07 16:29:40.272 CQG WebAPI | Bracket Orders supported. | 2021-12-07 16:29:40.272 CQG WebAPI | Connected to server complete. | 2021-12-07 16:29:40.272 Triggering next historical data download in queue. | 2021-12-07 16:29:40.273 Triggering next historical data download in queue. | 2021-12-07 16:29:40.273 Triggering next historical data download in queue. | 2021-12-07 16:29:40.273 Triggering next historical data download in queue. | 2021-12-07 16:29:40.273 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 3. | 2021-12-07 16:29:40.412 No download requests in the queue to start downloads for. | 2021-12-07 16:29:40.412 No download requests in the queue to start downloads for. | 2021-12-07 16:29:40.412 No download requests in the queue to start downloads for. | 2021-12-07 16:29:40.412 No download requests in the queue to start downloads for. | 2021-12-07 16:29:40.412 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ21. ID: 1 Service code: cqg | 2021-12-07 16:29:40.414 CQG WebAPI | Requesting security definition data for: F.US.EPZ21. ID: 1 | 2021-12-07 16:29:40.414 Added historical Intraday data request for F.US.EPZ21 to the queue. | 2021-12-07 16:29:40.415 Intraday data recording state for symbol F.US.EPZ21 is set to download 'Pending'. | 2021-12-07 16:29:40.415 Triggering next historical data download in queue. | 2021-12-07 16:29:40.415 Delaying start of download for F.US.EPZ21 | 2021-12-07 16:29:40.423 CQG WebAPI | Received security definition for symbol F.US.EPZ21 | 2021-12-07 16:29:40.423 Requesting market depth updates for: F.US.EPZ21 if supported. | 2021-12-07 16:29:40.496 CQG WebAPI | Clearing market depth for F.US.EPZ21 | 2021-12-07 16:29:40.504 Opened cached Depth file: D:\Programmes\SierraDemo\SierraChartInstance_2\Data\MarketDepthData\F.US.EPZ21.2021-12-07.depth | 2021-12-07 16:29:40.505 CQG WebAPI | Starting real-time market data updates for: F.US.DBU21. ID: 2 Service code: cqg | 2021-12-07 16:29:40.764 CQG WebAPI | Requesting security definition data for: F.US.DBU21. ID: 2 | 2021-12-07 16:29:40.764 Added historical Intraday data request for F.US.DBU21 to the queue. | 2021-12-07 16:29:40.764 Intraday data recording state for symbol F.US.DBU21 is set to download 'Pending'. | 2021-12-07 16:29:40.764 Triggering next historical data download in queue. | 2021-12-07 16:29:40.764 CQG WebAPI | Starting real-time market data updates for: F.US.DDZ21. ID: 3 Service code: cqg | 2021-12-07 16:29:40.767 CQG WebAPI | Requesting security definition data for: F.US.DDZ21. ID: 3 | 2021-12-07 16:29:40.767 Added historical Intraday data request for F.US.DDZ21 to the queue. | 2021-12-07 16:29:40.767 Intraday data recording state for symbol F.US.DDZ21 is set to download 'Pending'. | 2021-12-07 16:29:40.767 Triggering next historical data download in queue. | 2021-12-07 16:29:40.767 CQG WebAPI | Received security definition for symbol F.US.DBU21 | 2021-12-07 16:29:40.768 CQG WebAPI | Received security definition for symbol F.US.DDZ21 | 2021-12-07 16:29:40.777 CQG WebAPI | Starting real-time market data updates for: F.US.FDXMZ21. ID: 4 Service code: cqg | 2021-12-07 16:29:41.021 CQG WebAPI | Requesting security definition data for: F.US.FDXMZ21. ID: 4 | 2021-12-07 16:29:41.021 Added historical Intraday data request for F.US.FDXMZ21 to the queue. | 2021-12-07 16:29:41.021 Intraday data recording state for symbol F.US.FDXMZ21 is set to download 'Pending'. | 2021-12-07 16:29:41.021 Triggering next historical data download in queue. | 2021-12-07 16:29:41.021 CQG WebAPI | Received security definition for symbol F.US.FDXMZ21 | 2021-12-07 16:29:41.060 Symbol settings MD5 received. Request ID: 3. | 2021-12-07 16:29:42.329 Symbol settings are up-to-date for cqg. | 2021-12-07 16:29:42.329 HD Request # 13 | Downloading Intraday chart data for F.US.EPZ21 to the file F.US.EPZ21.scid. Service: cme | 2021-12-07 16:29:45.494 HD Request # 13 | Download start date-time: 2021-12-07 16:29:33.000000. File last date-time: 2021-12-07 16:29:33.017000 | 2021-12-07 16:29:45.495 HD Request # 13 | Using server: ds23.sierracharts.com port 10149 | 2021-12-07 16:29:45.495 Socket (3) | Creating socket. | 2021-12-07 16:29:45.495 Socket (3) | New receive buffer size: 5242880 | 2021-12-07 16:29:45.495 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-12-07 16:29:45.495 HD Request # 13 | Setting DTC encoding to Binary VLS | 2021-12-07 16:29:45.758 HD Request # 13 | Sending historical data logon request message. | 2021-12-07 16:29:45.758 HD Request # 13 | Requesting Intraday data. Start date-time: 2021-12-07 16:29:33. Record interval: 0. Symbol: ESZ21 | 2021-12-07 16:29:46.322 HD Request # 13 | Decompressing data. | 2021-12-07 16:29:46.432 HD Request # 13 | Receiving Intraday data for F.US.EPZ21 starting at 2021-12-07 16:29:33.017000 | 2021-12-07 16:29:46.435 Socket (3) | CloseSocket call. | 2021-12-07 16:29:46.438 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-07 16:29:46.438 Historical data download thread signaled to stop. | 2021-12-07 16:29:46.438 HD Request # 13 | Timestamp of first Intraday data file record written: 2021-12-07 16:29:33.123000 | 2021-12-07 16:29:46.438 HD Request # 13 | Received 752 Intraday data records from 2021-12-07 16:29:33.017000 to 2021-12-07 16:29:44.308000 (11.3 seconds) and wrote 751 records for F.US.EPZ21 | 2021-12-07 16:29:46.438 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2021-12-07 15:29:44.308000 | 2021-12-07 16:29:46.439 HD Request # 13 | Completion time: 1s | 2021-12-07 16:29:46.439 HD Request # 13 | Intraday data download complete for F.US.EPZ21. Unique request ID: 12 | 2021-12-07 16:29:46.439 Removing historical data download ID 12. | 2021-12-07 16:29:46.439 Real-time Intraday chart data file updates started for F.US.EPZ21 | 2021-12-07 16:29:46.439 Intraday chart data file opened for F.US.EPZ21 | 2021-12-07 16:29:46.439 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2021-12-07 16:29:46.439 Triggering next historical data download in queue. | 2021-12-07 16:29:46.439 HD Request # 14 | Downloading Intraday chart data for F.US.DBU21 to the file F.US.DBU21.scid. Service: eurex | 2021-12-07 16:29:46.439 HD Request # 14 | Download start date-time: 2021-09-08 12:29:57.000000. File last date-time: 2021-09-08 12:29:57.871000 | 2021-12-07 16:29:46.440 HD Request # 14 | Using server: ds14.sierracharts.com port 10150 | 2021-12-07 16:29:46.440 Socket (4) | Creating socket. | 2021-12-07 16:29:46.440 Socket (4) | New receive buffer size: 5242880 | 2021-12-07 16:29:46.440 Socket (4) | Connecting to IP: 157.90.1.40. | 2021-12-07 16:29:46.440 HD Request # 14 | Setting DTC encoding to Binary VLS | 2021-12-07 16:29:46.500 HD Request # 14 | Sending historical data logon request message. | 2021-12-07 16:29:46.500 Socket (3) | Socket gracefully closed by remote side. | 2021-12-07 16:29:46.545 Socket (3) | Closed. | 2021-12-07 16:29:46.545 HD Request # 14 | Requesting Intraday data. Start date-time: 2021-09-08 12:29:57. Record interval: 0. Symbol: FGBL202109_FUT_EUREX | 2021-12-07 16:29:46.650 HD Request # 14 | Decompressing data. | 2021-12-07 16:29:46.678 HD Request # 14 | Receiving Intraday data for F.US.DBU21 starting at 2021-09-08 12:29:57.871000 | 2021-12-07 16:29:46.679 Socket (4) | CloseSocket call. | 2021-12-07 16:29:46.679 Historical data download thread signaled to stop. | 2021-12-07 16:29:46.679 HD Request # 14 | Received 1 Intraday data record from 2021-09-08 12:29:57.871000 to 2021-09-08 12:29:57.871000 (0.0 seconds) and wrote 0 records for F.US.DBU21 | 2021-12-07 16:29:46.679 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-12-07 16:29:46.679 HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2021-09-08 10:29:57.871000 | 2021-12-07 16:29:46.680 HD Request # 14 | Completion time: 0s | 2021-12-07 16:29:46.680 HD Request # 14 | Intraday data download complete for F.US.DBU21. Unique request ID: 13 | 2021-12-07 16:29:46.680 Removing historical data download ID 13. | 2021-12-07 16:29:46.680 Real-time Intraday chart data file updates started for F.US.DBU21 | 2021-12-07 16:29:46.680 Intraday chart data file opened for F.US.DBU21 | 2021-12-07 16:29:46.680 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2021-12-07 16:29:46.680 Triggering next historical data download in queue. | 2021-12-07 16:29:46.680 HD Request # 15 | Downloading Intraday chart data for F.US.DDZ21 to the file F.US.DDZ21.scid. Service: eurex | 2021-12-07 16:29:46.680 HD Request # 15 | Download start date-time: 2021-12-07 16:29:34.000000. File last date-time: 2021-12-07 16:29:34.693000 | 2021-12-07 16:29:46.681 HD Request # 15 | Using server: ds24.sierracharts.com port 10149 | 2021-12-07 16:29:46.681 Socket (3) | Creating socket. | 2021-12-07 16:29:46.681 Socket (3) | New receive buffer size: 5242880 | 2021-12-07 16:29:46.681 Socket (3) | Connecting to IP: 80.81.77.132. | 2021-12-07 16:29:46.681 Socket (4) | Socket gracefully closed by remote side. | 2021-12-07 16:29:46.706 Socket (4) | Closed. | 2021-12-07 16:29:46.706 HD Request # 15 | Setting DTC encoding to Binary VLS | 2021-12-07 16:29:46.745 HD Request # 15 | Sending historical data logon request message. | 2021-12-07 16:29:46.745 HD Request # 15 | Requesting Intraday data. Start date-time: 2021-12-07 16:29:34. Record interval: 0. Symbol: FDAX202112_FUT_EUREX | 2021-12-07 16:29:46.872 HD Request # 15 | Decompressing data. | 2021-12-07 16:29:46.898 HD Request # 15 | Receiving Intraday data for F.US.DDZ21 starting at 2021-12-07 16:29:34.693000 | 2021-12-07 16:29:46.898 Socket (3) | CloseSocket call. | 2021-12-07 16:29:46.899 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-07 16:29:46.899 Historical data download thread signaled to stop. | 2021-12-07 16:29:46.899 HD Request # 15 | Timestamp of first Intraday data file record written: 2021-12-07 16:29:37.581000 | 2021-12-07 16:29:46.899 HD Request # 15 | Received 12 Intraday data records from 2021-12-07 16:29:34.693000 to 2021-12-07 16:29:42.481001 (7.8 seconds) and wrote 11 records for F.US.DDZ21 | 2021-12-07 16:29:46.899 HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2021-12-07 15:29:42.481001 | 2021-12-07 16:29:46.900 HD Request # 15 | Completion time: 0s | 2021-12-07 16:29:46.900 HD Request # 15 | Intraday data download complete for F.US.DDZ21. Unique request ID: 14 | 2021-12-07 16:29:46.900 Removing historical data download ID 14. | 2021-12-07 16:29:46.900 Real-time Intraday chart data file updates started for F.US.DDZ21 | 2021-12-07 16:29:46.900 Intraday chart data file opened for F.US.DDZ21 | 2021-12-07 16:29:46.900 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2021-12-07 16:29:46.900 Triggering next historical data download in queue. | 2021-12-07 16:29:46.900 HD Request # 16 | Downloading Intraday chart data for F.US.FDXMZ21 to the file F.US.FDXMZ21.scid. Service: eurex | 2021-12-07 16:29:46.900 HD Request # 16 | Download start date-time: 2021-12-07 16:29:34.000000. File last date-time: 2021-12-07 16:29:34.693001 | 2021-12-07 16:29:46.900 HD Request # 16 | Using server: ds14.sierracharts.com port 10150 | 2021-12-07 16:29:46.901 Socket (4) | Creating socket. | 2021-12-07 16:29:46.901 Socket (4) | New receive buffer size: 5242880 | 2021-12-07 16:29:46.901 Socket (4) | Connecting to IP: 157.90.1.40. | 2021-12-07 16:29:46.901 Socket (3) | Socket gracefully closed by remote side. | 2021-12-07 16:29:46.922 Socket (3) | Closed. | 2021-12-07 16:29:46.922 HD Request # 16 | Setting DTC encoding to Binary VLS | 2021-12-07 16:29:46.958 HD Request # 16 | Sending historical data logon request message. | 2021-12-07 16:29:46.958 HD Request # 16 | Requesting Intraday data. Start date-time: 2021-12-07 16:29:34. Record interval: 0. Symbol: FDXM202112_FUT_EUREX | 2021-12-07 16:29:46.985 HD Request # 16 | Decompressing data. | 2021-12-07 16:29:47.021 HD Request # 16 | Receiving Intraday data for F.US.FDXMZ21 starting at 2021-12-07 16:29:34.693000 | 2021-12-07 16:29:47.022 Socket (4) | CloseSocket call. | 2021-12-07 16:29:47.022 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-12-07 16:29:47.022 Historical data download thread signaled to stop. | 2021-12-07 16:29:47.022 HD Request # 16 | Timestamp of first Intraday data file record written: 2021-12-07 16:29:36.173000 | 2021-12-07 16:29:47.023 HD Request # 16 | Received 10 Intraday data records from 2021-12-07 16:29:34.693000 to 2021-12-07 16:29:42.481001 (7.8 seconds) and wrote 8 records for F.US.FDXMZ21 | 2021-12-07 16:29:47.023 HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2021-12-07 15:29:42.481001 | 2021-12-07 16:29:47.023 HD Request # 16 | Completion time: 1s | 2021-12-07 16:29:47.023 HD Request # 16 | Intraday data download complete for F.US.FDXMZ21. Unique request ID: 15 | 2021-12-07 16:29:47.023 Removing historical data download ID 15. | 2021-12-07 16:29:47.023 Real-time Intraday chart data file updates started for F.US.FDXMZ21 | 2021-12-07 16:29:47.023 Intraday chart data file opened for F.US.FDXMZ21 | 2021-12-07 16:29:47.023 HD Request # 16 | Enabling Intraday chart updating for symbol. | 2021-12-07 16:29:47.023 Triggering next historical data download in queue. | 2021-12-07 16:29:47.023 No download requests in the queue to start downloads for. | 2021-12-07 16:29:47.023 Socket (4) | Socket gracefully closed by remote side. | 2021-12-07 16:29:47.051 Socket (4) | Closed. | 2021-12-07 16:29:47.051 Opened cached Intraday file: D:\Programmes\SierraDemo\SierraChartInstance_2\Data\F.US.DDZ21.scid. Thread ID: 11016 | 2021-12-07 16:29:51.479 Opened cached Intraday file: D:\Programmes\SierraDemo\SierraChartInstance_2\Data\F.US.FDXMZ21.scid. Thread ID: 11016 | 2021-12-07 16:29:51.479 Opened cached Intraday file: D:\Programmes\SierraDemo\SierraChartInstance_2\Data\F.US.EPZ21.scid. Thread ID: 11016 | 2021-12-07 16:29:56.527 |
| [2021-12-07 18:45:21] |
| John - SC Support - Posts: 38341 |
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There is nothing in your log file showing any issues. Additionally we do not see anything in regards to the symbols USZ1, and we do not know what commodity this symbol is for.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-07 19:09:28] |
| User468483 - Posts: 12 |
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Sorry it's not USZ1 but ESZ1 I recorded a vidéo showing the the latency in Sierra Chart compared to Quantower which is really explanatory but I don't know if I can transfer it to you ? Thanks |
| [2021-12-07 19:27:29] |
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Ok first you are using CQG and you are running a sub instance. You are not using the right symbol. Neither of those symbols you gave are even valid for CQG. And they are not even shown in this log either. Open a chart for the S&P 500 Mini futures through File >> Find Symbol >> Futures-CME and choose the correct symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-08 08:02:14] |
| User468483 - Posts: 12 |
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Hello, I'm sorry but I have 2 accounts and I mixed up symbols between 2 accounts. I'm running EPZ21 as it is written in the log file and I am with Denali. And sometimes it works well, sometimes it doesn't work. I don't change qymbol in the meantime. Thanks |
| [2021-12-08 08:38:54] |
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You are still definitely not using the correct symbol. That is not a valid symbol. Go to the main instance of Sierra Chart, and not a sub instance so there is no confusion and open a chart through File >> Find Symbol >> Futures-CME to make sure you are using the right symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-08 10:30:29] |
| User468483 - Posts: 12 |
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There is really something I don't get ! I follow your instruction and I confirm the symbol is EPZ21 as you can see below. And I am trading this symbol for months without trouble ! https://www.sierrachart.com/image.php?Image=1638959209727.png |
| [2021-12-08 10:59:33] |
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The symbol as we see in that chart is correct. It is F.US.EPZ21 . What is the current issue you are having with that specific chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-08 15:31:16] |
| User468483 - Posts: 12 |
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Exactly what is explained in the first message. Sometimes, not all the time, price freezes and are refreshed only every 5 to 15 seconds. And it's not only for one particular chart. It's for all F.US.EPZ21 chats and Dom. Today it works ok but it was not working for the last 2 weeks in the morning and it was ok the afternoon. Unfortunately, I trade only in the morning. Thanks |
| [2021-12-08 16:36:47] |
| John - SC Support - Posts: 38341 |
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We need to see the entire message log when you are having the lagging problem. Follow these instructions to get it to us when you see this again: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-09 13:02:00] |
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Ok we understand now: Sometimes, not all the time, price freezes and are refreshed only every 5 to 15 seconds. And it's not only for one particular chart. It's for all F.US.EPZ21 chats and Dom. The Message Log is not helpful. Instead refer to the information here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds (4.12 - Sierra Chart Exchange Data Feeds) Set the Use Real-time Data Compression setting to High Compression and set the Remote Buffer Delay Send Time in Milliseconds to 250. See if this minimizes the issue. Be sure to reconnect to the data feed after changing these settings. The Message Log would not be helpful, unless you have detailed heartbeat logging enabled. Here is more information about that: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-09 13:04:40
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| [2021-12-13 18:50:27] |
| User468483 - Posts: 12 |
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Hi, I did everything you concel, and it was working ok this morning, but the problem is present again. It's on all graphs and Dom Thanks |
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