Support Board
Date/Time: Tue, 26 Nov 2024 02:30:51 +0000
CTS problems with symbol GE (download canceled)
View Count: 1250
| [2014-04-02 10:01:44] |
| User626121 - Posts: 82 |
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If I open a chartbook with about 16 charts of different contract months for symbol GE (Eurodollar), CTS doesn't load the charts, but says "download canceled" and disconnects the data feed. Then it reconnects and the problem starts again until I close the chartbook. CTS has no problems with first opening a chartbook with 10 GE symbols and then load the chartbook with the 16 symbols (no "download canceld" message and no disconnect). SC is version 1106. Here's the log: Software version: 1106 | 2014-04-02 05:51:53 Usage end date: 2014-09-17 | 2014-04-02 05:51:53 Enabled for: Sierra Chart Historical Data Service. | 2014-04-02 05:51:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-02 05:51:53 Active service: CTS T4 | 2014-04-02 05:51:53 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-04-02 05:51:53 2014-04-02 11:51:53 Local computer clock time | 2014-04-02 05:51:53 2014-04-02 09:51:53 GMT time | 2014-04-02 05:51:53 2014-04-02 05:51:53 Time zone adjusted time | 2014-04-02 05:51:53 Time difference to server time: 1 seconds. | 2014-04-02 05:51:53 Program path: C:\SierraChart\ | 2014-04-02 05:51:53 Data Files path: C:\SierraChart\Data\ | 2014-04-02 05:51:53 OS Version Number: 6.2 | 2014-04-02 05:51:53 Checking for new symbol settings for cts | 2014-04-02 05:51:53 Requesting symbol settings for cts. Overwrite = on. | 2014-04-02 05:51:54 Request for symbol settings completed. | 2014-04-02 05:51:54 Processed received symbol settings | 2014-04-02 05:51:54 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-04-02 05:51:58 CTS FIX - Firm: Dorman | 2014-04-02 05:51:58 Resolved address fix.t4login.com to IP 208.116.215.102 | 2014-04-02 05:51:59 The network socket is connected. | 2014-04-02 05:51:59 Starting SSL connection on the socket. | 2014-04-02 05:51:59 SSL socket is now connected. | 2014-04-02 05:52:00 CTS FIX: Sending the Logon message. | 2014-04-02 05:52:00 CTS FIX: Connected to data and trade server. | 2014-04-02 05:52:01 CTS FIX: Received Account List collateral report. | 2014-04-02 05:52:01 CTS FIX: Subscribing to account: xxxxx | 2014-04-02 05:52:01 CTS FIX: Received Account Update collateral report. | 2014-04-02 05:52:05 CTS FIX: Requesting Open Orders for account: xxxxx | 2014-04-02 05:52:06 CTS FIX: Received Account List collateral report. | 2014-04-02 05:52:06 CTS FIX: Received Account List collateral report. | 2014-04-02 05:52:16 Chart #11 has tagged chart #12 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #11 has tagged chart #12 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #13 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #13 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #4 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #4 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #15 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #15 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #14 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #14 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #10 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #10 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #3 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #3 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #16 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #16 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #17 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 Chart #17 has tagged chart #2 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20140900.CME_In | 2014-04-02 05:52:26 HD Request # 2 - Downloading Intraday chart data for GE.20140900.CME_In to the file GE.20140900.CME_In.scid. Service: cts | 2014-04-02 05:52:26 HD Request # 2 - Download start Date-Time: 2014-04-01 21:36:39.0 | 2014-04-02 05:52:26 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20141200.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20150300.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20150600.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20150900.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20151200.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20160300.CME_In | 2014-04-02 05:52:26 Chart #12 is performing a full recalculation because it has been tagged. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20140600.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: FGBL.20140600.E_BND | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20160600.CME_In | 2014-04-02 05:52:26 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20160900.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20161200.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20170300.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20170600.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20171200.CME_In | 2014-04-02 05:52:26 Requesting market depth updates for: FGBL.20140600.E_BND if supported. | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20170900.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20180300.CME_In | 2014-04-02 05:52:26 CTS T4 - Starting real-time market data updates for: GE.20180600.CME_In | 2014-04-02 05:52:26 Resolved address fix-chart.t4login.com to IP 208.116.215.116 | 2014-04-02 05:52:26 The network socket is connected. | 2014-04-02 05:52:26 Starting SSL connection on the socket. | 2014-04-02 05:52:26 CTS T4: Received matching security definition for symbol GE.20140600.CME_In. Subscribing to data. | 2014-04-02 05:52:26 CTS T4: Received matching security definition for symbol GE.20140900.CME_In. Subscribing to data. | 2014-04-02 05:52:27 SSL socket is now connected. | 2014-04-02 05:52:27 CTS FIX Historical Data: Sending the Logon message. | 2014-04-02 05:52:27 CTS T4: Received matching security definition for symbol GE.20141200.CME_In. Subscribing to data. | 2014-04-02 05:52:27 Socket closed. No error. | 2014-04-02 05:52:27 The SSL socket was shut down successfully. | 2014-04-02 05:52:27 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-04-02 05:52:27 Connection to the external service has been lost. | 2014-04-02 05:52:27 HD Request # 2 - Download canceled. | 2014-04-02 05:52:27 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GE.20140900.CME_In | 2014-04-02 05:52:27 HD Request # 2 - Intraday download COMPLETE for GE.20140900.CME_In | 2014-04-02 05:52:27 CTS FIX Historical Data: Sending a Logout message. | 2014-04-02 05:52:27 CTS FIX: Disconnected. | 2014-04-02 05:52:27 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-02 05:52:27 Chart #5 has tagged chart #12 for full recalculation. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:27 Chart #12 is performing a full recalculation because it has been tagged. Chartbook: 0-GE-June14-CD-60min.cht | 2014-04-02 05:52:27 CTS FIX Historical Data: Connected to Historical data server. | 2014-04-02 05:52:28 Socket closed. No error. | 2014-04-02 05:52:28 The SSL socket was shut down successfully. | 2014-04-02 05:52:28 CTS FIX Historical Data: Socket closed without completing the logout sequence. | 2014-04-02 05:52:28 CTS FIX Historical Data: Disconnected. | 2014-04-02 05:52:28 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-04-02 05:52:30 CTS FIX - Firm: Dorman | 2014-04-02 05:52:30 Resolved address fix.t4login.com to IP 69.44.110.106 | 2014-04-02 05:52:31 The network socket is connected. | 2014-04-02 05:52:31 Starting SSL connection on the socket. | 2014-04-02 05:52:31 SSL socket is now connected. | 2014-04-02 05:52:31 CTS FIX: Sending the Logon message. | 2014-04-02 05:52:31 CTS FIX: Connected to data and trade server. | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20160600.CME_In | 2014-04-02 05:52:32 HD Request # 3 - Downloading Intraday chart data for GE.20160600.CME_In to the file GE.20160600.CME_In.scid. Service: cts | 2014-04-02 05:52:32 HD Request # 3 - Download start Date-Time: 2014-04-01 21:55:20.0 | 2014-04-02 05:52:32 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20160900.CME_In | 2014-04-02 05:52:32 Resolved address fix-chart.t4login.com to IP 208.116.215.116 | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20161200.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20171200.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20170900.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20180300.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20150600.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20150300.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20160300.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20170600.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20141200.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20140600.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20180600.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20140900.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20150900.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20151200.CME_In | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: FGBL.20140600.E_BND | 2014-04-02 05:52:32 CTS T4 - Starting real-time market data updates for: GE.20170300.CME_In | 2014-04-02 05:52:32 CTS FIX: Received Account List collateral report. | 2014-04-02 05:52:32 CTS FIX: Subscribing to account: xxxxx | 2014-04-02 05:52:32 The network socket is connected. | 2014-04-02 05:52:32 Starting SSL connection on the socket. | 2014-04-02 05:52:32 CTS T4: Received matching security definition for symbol GE.20140600.CME_In. Subscribing to data. | 2014-04-02 05:52:32 CTS T4: Received matching security definition for symbol GE.20140900.CME_In. Subscribing to data. | 2014-04-02 05:52:32 CTS T4: Received matching security definition for symbol GE.20141200.CME_In. Subscribing to data. | 2014-04-02 05:52:33 CTS T4: Received matching security definition for symbol GE.20150300.CME_In. Subscribing to data. | 2014-04-02 05:52:33 CTS T4: Received matching security definition for symbol GE.20150600.CME_In. Subscribing to data. | 2014-04-02 05:52:33 Socket closed. No error. | 2014-04-02 05:52:33 The SSL socket was shut down successfully. | 2014-04-02 05:52:33 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-04-02 05:52:33 Connection to the external service has been lost. | 2014-04-02 05:52:33 HD Request # 3 - Download canceled. | 2014-04-02 05:52:33 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GE.20160600.CME_In | 2014-04-02 05:52:33 HD Request # 3 - Intraday download COMPLETE for GE.20160600.CME_In | 2014-04-02 05:52:33 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-04-02 05:52:33 CTS FIX Historical Data: Disconnected. | 2014-04-02 05:52:33 CTS FIX: Disconnected. | 2014-04-02 05:52:33 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-02 05:52:33 Date Time Of Last Edit: 2014-04-02 10:03:32
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| [2014-04-02 17:00:15] |
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We need to let CTS know about this. The first thing you need to do is to open the Sierra Chart Message Log and then press the "Send for Analysis" button. Just type something like "hello" in the message box and send it. Let us know when that is done and we will send this to CTS. Clearly there is something going wrong on the CTS server and they need to fix this. Also, with all of the changes to support the new symbol format when using CTS, it is critical to update to the latest Sierra Chart version which is now 1115. Please do that. However, please first send us the Message Log. This might also solve the problem because there is not a request for expired futures contracts when making a security definition request. Refer to the information here: Notice: CTS Trading Service Symbols | Post: 27451 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-02 17:02:11
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| [2014-04-02 21:07:28] |
| User626121 - Posts: 82 |
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Ok, I sent the message log. I also updated SC to the latest version and the problem is gone. |
| [2014-04-02 21:24:12] |
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If the problem is gone, then we will just let this go for now. But do let us know if you see it again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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