Support Board
Date/Time: Sat, 01 Mar 2025 12:53:16 +0000
Data stopped downloading
View Count: 1313
| [2021-09-28 11:28:43] |
| timin - Posts: 36 |
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I can no longer load any data, my charts are stuck on "downloading historical data. bars may not appear until done. i have tried deleting and downloading data as well as restarting sierra.
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| [2021-09-28 14:11:34] |
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We see you are using Rithmic. There must be a delay with the Rithmic historical data. So the data is coming from Rithmic and not from Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-01 02:00:38] |
| timin - Posts: 36 |
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Hi, so unfortunatly it is not rithmic, it is sierra charts. my data works fine with them, and i actually have dom data perfectly, its just the charts that refuse to load. I have tried everything on this link: Chart Stuck at "Downloading Continuous Contract Data" but nothing will work. Any advice? |
| [2021-10-01 04:03:29] |
| j_nathan - Posts: 22 |
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Ditto for me last week. If I load saved charts just hangs on download. If I create a fresh chart the data will load fine. Tried a soft rollback but no change. I completely agree Rithmic sucks but I'm in a combine and have been reduced to using Ninja just to scalp some ticks. Really miss my TPO and other charts. |
| [2021-10-01 15:54:08] |
| timin - Posts: 36 |
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Software version: 2310 64-bit | 2021-10-01 11:49:45.127 Primary Thread ID: 11136 | 2021-10-01 11:49:45.127 Usage end date: 2022-03-13 | 2021-10-01 11:49:45.127 Enabled for: Advanced Features 2. | 2021-10-01 11:49:45.127 Enabled for: Sierra Chart Historical Data Service. | 2021-10-01 11:49:45.127 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-01 11:49:45.127 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-01 11:49:45.127 Enabled for exchange2: CME | 2021-10-01 11:49:45.127 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-01 11:49:45.127 Current selected Data/Trading service: SC Data - All Services | 2021-10-01 11:49:45.127 Custom symbol settings values: enabled | 2021-10-01 11:49:45.127 Chart Update Interval: 500 | 2021-10-01 11:49:45.127 Intraday Data Storage Time Unit: 0 | 2021-10-01 11:49:45.127 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-01 11:49:45.127 2021-10-01 15:49:45 Local computer time in UTC | 2021-10-01 11:49:45.127 2021-10-01 11:49:45 Local computer time in SC Time Zone | 2021-10-01 11:49:45.127 2021-10-01 15:28:41 Server time in UTC | 2021-10-01 11:49:45.127 Local computer UTC time and Server UTC time difference: 4 seconds. | 2021-10-01 11:49:45.127 Program path: C:\SierraChart\ | 2021-10-01 11:49:45.127 Data Files path: C:\SierraChart\Data\ | 2021-10-01 11:49:45.127 OS Version Number: 10.0 | 2021-10-01 11:49:45.127 Locale Setting: C | 2021-10-01 11:49:45.127 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-10-01 11:49:45.127 Allowed protected custom studies: | 2021-10-01 11:49:45.127 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2021-10-01 11:49:56.044 DTC Client socket (1) | Creating socket. | 2021-10-01 11:49:56.045 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-01 11:49:56.045 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-10-01 11:49:56.045 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:49:56.086 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:49:56.086 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:49:56.086 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:49:56.136 SC Data - All Services | Sending logon request message. | 2021-10-01 11:49:56.136 SC Data - All Services | Received logon response. | 2021-10-01 11:49:57.054 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:49:57.054 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:49:57.054 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:49:57.054 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:49:57.054 DTC Client socket (1) | CloseSocket call. | 2021-10-01 11:49:57.054 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:49:57.054 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:49:57.054 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:49:57.054 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-01 11:49:57.095 DTC Client socket (1) | Closed. | 2021-10-01 11:49:57.095 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-10-01 11:50:27.052 DTC Client socket (1) | Creating socket. | 2021-10-01 11:50:27.053 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-01 11:50:27.053 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-10-01 11:50:27.053 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:50:27.093 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:50:27.093 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:50:27.093 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:50:27.160 SC Data - All Services | Sending logon request message. | 2021-10-01 11:50:27.160 SC Data - All Services | Received logon response. | 2021-10-01 11:50:27.816 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:50:27.817 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:50:27.817 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:50:27.817 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:50:27.817 DTC Client socket (1) | CloseSocket call. | 2021-10-01 11:50:27.818 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:50:27.818 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:50:27.818 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:50:27.818 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-01 11:50:27.856 DTC Client socket (1) | Closed. | 2021-10-01 11:50:27.856 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2021-10-01 11:50:57.818 DTC Client socket (1) | Creating socket. | 2021-10-01 11:50:57.819 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-01 11:50:57.819 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-10-01 11:50:57.819 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:50:57.862 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:50:57.862 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:50:57.862 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:50:57.903 SC Data - All Services | Sending logon request message. | 2021-10-01 11:50:57.903 SC Data - All Services | Received logon response. | 2021-10-01 11:50:58.606 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:50:58.606 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:50:58.606 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:50:58.606 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:50:58.606 DTC Client socket (1) | CloseSocket call. | 2021-10-01 11:50:58.607 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:50:58.607 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:50:58.607 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:50:58.607 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-01 11:50:58.641 DTC Client socket (1) | Closed. | 2021-10-01 11:50:58.641 Created process C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_2 | 2021-10-01 11:51:13.112 Error opening C:\SierraChart\AccountBalance.data. Windows error code 2: The system cannot find the file specified. | 2021-10-01 11:51:17.727 * Created process C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_3 | 2021-10-01 11:51:18.576 DTC Protocol server | Incoming connection from 127.0.0.1. | 2021-10-01 11:51:26.655 DTC client #1. 127.0.0.1 (1) | Creating socket. | 2021-10-01 11:51:26.657 DTC client #1. 127.0.0.1 (1) | New receive buffer size: 262144 | 2021-10-01 11:51:26.657 DTC client #1. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. | 2021-10-01 11:51:26.658 DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2021-10-01 11:51:26.658 DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2021-10-01 11:51:26.662 DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2021-10-01 11:51:26.662 DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: Antoinebh. Result text: Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices | 2021-10-01 11:51:26.662 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2021-10-01 11:51:28.608 DTC Client socket (2) | Creating socket. | 2021-10-01 11:51:28.648 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-01 11:51:28.649 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2021-10-01 11:51:28.649 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:51:28.691 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:51:28.691 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:51:28.691 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:51:28.761 SC Data - All Services | Sending logon request message. | 2021-10-01 11:51:28.761 SC Data - All Services | Received logon response. | 2021-10-01 11:51:29.524 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:51:29.524 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:51:29.524 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:51:29.524 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:51:29.524 DTC Client socket (2) | CloseSocket call. | 2021-10-01 11:51:29.526 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:51:29.526 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:51:29.526 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:51:29.526 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-10-01 11:51:29.580 DTC Client socket (2) | Closed. | 2021-10-01 11:51:29.581 DTC client #1. 127.0.0.1 (1) | Socket gracefully closed by remote side. | 2021-10-01 11:51:29.763 DTC client #1. 127.0.0.1 (1) | CloseSocket call. | 2021-10-01 11:51:29.764 DTC client #1. 127.0.0.1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-01 11:51:29.764 DTC client #1. 127.0.0.1 (1) | Closed. | 2021-10-01 11:51:29.764 Deleting individual DTC server: DTC client #1. Sierra Chart. 127.0.0.1 | 2021-10-01 11:51:29.764 DTC server: DTC client #1. Sierra Chart. 127.0.0.1 successfully deleted. | 2021-10-01 11:51:29.766 DTC Protocol server | Incoming connection from 127.0.0.1. | 2021-10-01 11:51:31.763 DTC client #2. 127.0.0.1 (1) | Creating socket. | 2021-10-01 11:51:31.765 DTC client #2. 127.0.0.1 (1) | New receive buffer size: 262144 | 2021-10-01 11:51:31.765 DTC client #2. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. | 2021-10-01 11:51:31.767 DTC client #2. 127.0.0.1 | Set DTC encoding to Binary VLS | 2021-10-01 11:51:31.767 DTC client #2. 127.0.0.1 | Requested heartbeat interval: 20 | 2021-10-01 11:51:31.768 DTC client #2. Sierra Chart. 127.0.0.1 | Received logon request. | 2021-10-01 11:51:31.768 DTC client #2. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: Antoinebh. Result text: Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices | 2021-10-01 11:51:31.768 Mapping MESU21-CME to MESU21. Service code: cme | 2021-10-01 11:51:32.026 SC Data - All Services | Starting real-time market data updates for: MESU21-CME (MESU21). ID: 2 Service code: cme | 2021-10-01 11:51:32.026 SC Data - All Services | Requesting security definition data for: MESU21-CME (MESU21). ID: 2 | 2021-10-01 11:51:32.026 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-10-01 11:51:59.515 DTC Client socket (2) | Creating socket. | 2021-10-01 11:51:59.516 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-01 11:51:59.516 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-10-01 11:51:59.516 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:51:59.556 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:51:59.556 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:51:59.556 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:51:59.621 SC Data - All Services | Sending logon request message. | 2021-10-01 11:51:59.621 SC Data - All Services | Received logon response. | 2021-10-01 11:52:00.321 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:52:00.321 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:52:00.321 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:52:00.321 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:52:00.321 DTC Client socket (2) | CloseSocket call. | 2021-10-01 11:52:00.322 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:52:00.323 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:52:00.323 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:52:00.323 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-10-01 11:52:00.360 DTC Client socket (2) | Closed. | 2021-10-01 11:52:00.361 Mapping NQZ21-CME to NQZ21. Service code: cme | 2021-10-01 11:52:28.592 SC Data - All Services | Starting real-time market data updates for: NQZ21-CME (NQZ21). ID: 3 Service code: cme | 2021-10-01 11:52:28.592 SC Data - All Services | Requesting security definition data for: NQZ21-CME (NQZ21). ID: 3 | 2021-10-01 11:52:28.592 Mapping RTYU21-CME to RTYU21. Service code: cme | 2021-10-01 11:52:28.595 SC Data - All Services | Starting real-time market data updates for: RTYU21-CME (RTYU21). ID: 4 Service code: cme | 2021-10-01 11:52:28.595 SC Data - All Services | Requesting security definition data for: RTYU21-CME (RTYU21). ID: 4 | 2021-10-01 11:52:28.595 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-10-01 11:52:30.309 DTC Client socket (2) | Creating socket. | 2021-10-01 11:52:30.309 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-01 11:52:30.309 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-10-01 11:52:30.309 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:52:30.350 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:52:30.350 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:52:30.350 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:52:30.420 SC Data - All Services | Sending logon request message. | 2021-10-01 11:52:30.420 SC Data - All Services | Received logon response. | 2021-10-01 11:52:31.103 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:52:31.103 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:52:31.103 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:52:31.103 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:52:31.103 DTC Client socket (2) | CloseSocket call. | 2021-10-01 11:52:31.104 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:52:31.104 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:52:31.104 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:52:31.104 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-10-01 11:52:31.138 DTC Client socket (2) | Closed. | 2021-10-01 11:52:31.139 DTC client #2. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESZ21-CME | 2021-10-01 11:52:31.763 Requesting market depth updates for: ESZ21-CME if supported. | 2021-10-01 11:52:31.763 Separate subscription for market depth updates not supported. ESZ21-CME | 2021-10-01 11:52:31.763 DTC client #2. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol NQZ21-CME | 2021-10-01 11:52:31.763 Requesting market depth updates for: NQZ21-CME if supported. | 2021-10-01 11:52:31.763 Separate subscription for market depth updates not supported. NQZ21-CME | 2021-10-01 11:52:31.763 DTC client #2. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol RTYU21-CME | 2021-10-01 11:52:31.763 Requesting market depth updates for: RTYU21-CME if supported. | 2021-10-01 11:52:31.763 Separate subscription for market depth updates not supported. RTYU21-CME | 2021-10-01 11:52:31.763 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2021-10-01 11:53:01.095 DTC Client socket (2) | Creating socket. | 2021-10-01 11:53:01.096 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-01 11:53:01.096 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2021-10-01 11:53:01.096 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:53:01.139 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:53:01.139 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:53:01.139 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:53:01.202 SC Data - All Services | Sending logon request message. | 2021-10-01 11:53:01.202 SC Data - All Services | Received logon response. | 2021-10-01 11:53:01.934 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:53:01.934 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:53:01.934 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:53:01.934 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:53:01.934 DTC Client socket (2) | CloseSocket call. | 2021-10-01 11:53:01.936 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:53:01.936 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:53:01.936 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:53:01.937 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-10-01 11:53:01.977 DTC Client socket (2) | Closed. | 2021-10-01 11:53:01.978 DTC client #2. 127.0.0.1 (1) | Socket gracefully closed by remote side. | 2021-10-01 11:53:19.605 DTC client #2. 127.0.0.1 (1) | CloseSocket call. | 2021-10-01 11:53:19.605 DTC client #2. 127.0.0.1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-01 11:53:19.605 DTC client #2. 127.0.0.1 (1) | Closed. | 2021-10-01 11:53:19.605 Deleting individual DTC server: DTC client #2. Sierra Chart. 127.0.0.1 | 2021-10-01 11:53:19.606 DTC server: DTC client #2. Sierra Chart. 127.0.0.1 successfully deleted. | 2021-10-01 11:53:19.609 Unsubscribed from market depth data for ESZ21-CME | 2021-10-01 11:53:19.866 Unsubscribed from market depth data for NQZ21-CME | 2021-10-01 11:53:19.866 Unsubscribed from market depth data for RTYU21-CME | 2021-10-01 11:53:19.866 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-10-01 11:53:31.937 DTC Client socket (1) | Creating socket. | 2021-10-01 11:53:31.938 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-01 11:53:31.939 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-10-01 11:53:31.939 SC Data - All Services | Network connection to server complete. | 2021-10-01 11:53:31.992 SC Data - All Services | Starting socket receive thread. | 2021-10-01 11:53:31.992 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-01 11:53:31.992 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-01 11:53:32.034 SC Data - All Services | Sending logon request message. | 2021-10-01 11:53:32.034 SC Data - All Services | Received logon response. | 2021-10-01 11:53:32.723 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-10-01 11:53:32.723 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-01 11:53:32.723 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:53:32.723 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-01 11:53:32.723 DTC Client socket (1) | CloseSocket call. | 2021-10-01 11:53:32.724 SC Data - All Services | Disconnected from the server. | 2021-10-01 11:53:32.724 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-01 11:53:32.724 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-01 11:53:32.724 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-01 11:53:32.762 DTC Client socket (1) | Closed. | 2021-10-01 11:53:32.762 |
| [2021-10-01 15:55:03] |
| timin - Posts: 36 |
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i tried to open a chart on a DIFFERENT SIERRA account. someone i know to see if something was wrong, and although the chart loads, i cannot get ANY realtime data. i posted the message log above. please let me know
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| [2021-10-02 03:41:12] |
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Regarding post #3, if you are using Sierra Chart with Rithmic, in your case the issue is absolutely with Rithmic because you are not using the Denali Exchange Data Feed because you are not connecting to a live funded trading account. You are paying a CME exchange fee but not getting the real-time data. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges The link you gave has no relevancy to your issue. Your issue is with Rithmic and CME market data policy. You can understand the madness we put up with here. All of this is just a huge a waste of everyone's time. In the case of post #4, once again your issue is with Rithmic. You need to use the Denali Data Feed to solve this: Denali Exchange Data Feed In the case of post #5, 6, this is your issue: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-10-01 11:50:27.817 Refer to: Denali Exchange Data Feed: Connections (Connections) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-02 03:42:59
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| [2021-10-02 12:13:33] |
| j_nathan - Posts: 22 |
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Rithmic should pay SC for all the trouble. Your thread count would be reduced greatly if they got it together. Just updated to Package 12 and will groom the setup. Cheers. |
| [2021-10-02 18:04:20] |
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You also need to activate the exchange as well, and not just Service Package 12. Otherwise, it does not make any difference. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-02 18:13:05] |
| j_nathan - Posts: 22 |
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Thank you Will do, just sent fresh funds to my broker, once they settle will be able to verify active acct status and enable the proper markets Cheers |
| [2021-10-03 17:18:18] |
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One thing we also want to make clear even if we were to, like we have in the past, provided historical data when using real-time data from another source, we cannot provide the most recent 10 to 15 minutes of data. This still has to be downloaded from the source providing the real-time data. If there is any problem with getting that recent historical data from the other source, like the data is missing or there are delays with downloading the recent data, then you still have these two potential problems which do occur. We have never liked the idea of downloading historical data from two different sources, for a symbol. It was always the long-term intention to consolidate and to combine all historical data services into one which we have done. The only complication of course is the exchange fee. No one wants to pay exchange fees twice. This can be avoided if you rely upon Sierra Chart for all of your charting and trading functionality. And this is why we do support, historical data from other sources but if it does not work well, then not much we can do about that if Sierra Chart historical data is not being used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-03 17:19:07
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| [2021-10-06 01:39:16] |
| timin - Posts: 36 |
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Hi, last question. When i use a different sierra charts account (other account is a professional account that pays 115$ a month), the rithmic connection works and i can trade perfectly on the identical chartbook. but the moment i switch to this sierra charts account, i get the data loading problem. this is 100% a rithmic issue? thanks |
| [2021-10-06 14:31:36] |
| John - SC Support - Posts: 38292 |
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Hi, last question. When i use a different sierra charts account (other account is a professional account that pays 115$ a month), the rithmic connection works and i can trade perfectly on the identical chartbook. but the moment i switch to this sierra charts account, i get the data loading problem. this is 100% a rithmic issue?
This account that you posted from has not connected to your trading account recently, so it is not allowed to get the real-time data from us. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the verification date for your account at this link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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