Support Board
Date/Time: Sat, 01 Mar 2025 16:28:53 +0000
Post From: Data stopped downloading
| [2021-10-06 14:31:36] |
| John - SC Support - Posts: 38292 |
|
Hi, last question. When i use a different sierra charts account (other account is a professional account that pays 115$ a month), the rithmic connection works and i can trade perfectly on the identical chartbook. but the moment i switch to this sierra charts account, i get the data loading problem. this is 100% a rithmic issue?
This account that you posted from has not connected to your trading account recently, so it is not allowed to get the real-time data from us. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the verification date for your account at this link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |