Support Board
Date/Time: Thu, 27 Feb 2025 22:40:03 +0000
cannot logon to cqg
View Count: 494
| [2021-08-03 17:57:21] |
| User940256 - Posts: 14 |
|
When I attempt to logon, a message opens telling me my username or password is incorrect. It's the same one I have been successfully using for a long time now. I can access my charts, but no data feed. None of the funtionality under the "Help" tab in Sierra Chart functions; so I cannot request support through it. Hence my email to you. Here is my log:HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-08-03 13:20:32.474 Reading Internal Order ID file. | 2021-08-03 13:20:32.655 Reading Trade Orders file. | 2021-08-03 13:20:32.787 Reading Trade Positions file. | 2021-08-03 13:20:32.795 Reading Trade Account Data files. | 2021-08-03 13:20:32.800 UDPListener (1716). Port 22904 | Listening on UDP port 22904. | 2021-08-03 13:20:32.827 Software version: 2282 64-bit | 2021-08-03 13:20:32.827 Primary Thread ID: 10784 | 2021-08-03 13:20:32.827 Usage end date: 2021-08-13 | 2021-08-03 13:20:32.827 Enabled for: Sierra Chart Historical Data Service. | 2021-08-03 13:20:32.827 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-03 13:20:32.827 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-03 13:20:32.827 Current selected Data/Trading service: CQG WebAPI | 2021-08-03 13:20:32.827 Custom symbol settings values: disabled | 2021-08-03 13:20:32.827 Chart Update Interval: 500 | 2021-08-03 13:20:32.827 Intraday Data Storage Time Unit: 0 | 2021-08-03 13:20:32.827 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-03 13:20:32.827 2021-08-03 17:20:32 Local computer time in UTC | 2021-08-03 13:20:32.827 2021-08-03 13:20:32 Local computer time in SC Time Zone | 2021-08-03 13:20:32.827 2021-08-03 17:20:27 Server time in UTC | 2021-08-03 13:20:32.827 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-03 13:20:32.827 Program path: C:\SierraChartNew\ | 2021-08-03 13:20:32.827 Data Files path: C:\SierraChartNew\Data\ | 2021-08-03 13:20:32.827 OS Version Number: 10.0 | 2021-08-03 13:20:32.828 Locale Setting: C | 2021-08-03 13:20:32.828 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-08-03 13:20:32.828 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group | 2021-08-03 13:20:32.828 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-08-03 13:20:32.854 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-08-03 13:20:32.868 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-08-03 13:20:32.868 Received 5 login tokens. | 2021-08-03 13:20:33.457 Symbol settings MD5 received. Request ID: 1. | 2021-08-03 13:20:33.793 Symbol settings are up-to-date for cqg. | 2021-08-03 13:20:33.794 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 13:20:39.845 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 13:20:39.845 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 13:20:39.845 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 13:20:39.845 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 13:20:39.845 CQG WebSocket | Opening WebSocket. | 2021-08-03 13:20:39.916 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 13:20:39.916 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 13:20:40.141 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 13:20:40.141 CQG WebSocket | Server header | Sec-WebSocket-Accept: zY0pYe8D39iSoZeCqeU5z3jCxX4= | 2021-08-03 13:20:40.141 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 13:20:40.141 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 13:20:40.141 CQG WebSocket | Server header | | 2021-08-03 13:20:40.141 CQG WebSocket | Web socket state is now open. | 2021-08-03 13:20:40.141 CQG WebAPI | WebSocket connected. | 2021-08-03 13:20:40.141 CQG WebAPI | Sending market data logon message. | 2021-08-03 13:20:40.141 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 13:20:40.302 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 13:20:40.315 CQG WebAPI | Disconnected. | 2021-08-03 13:20:40.315 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 13:20:40.315 CQG WebSocket | WebSocket closed. | 2021-08-03 13:20:40.315 CQG WebAPI | WebSocket closed. | 2021-08-03 13:20:40.315 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 13:20:40.315 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 13:20:40.381 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 13:20:40.381 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 13:22:51.319 CQG WebSocket socket (1) | Closed. | 2021-08-03 13:22:51.319 Loading DLL: C:\SierraChartNew\Data\PolarisTradingGroup.dll (PolarisTradingGroup_2151_64.dll). Handle: 7ffb5b440000 | 2021-08-03 13:23:06.682 Loading DLL: C:\SierraChartNew\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffb44710000 | 2021-08-03 13:23:06.783 F.US.EPH21 Delta 100v #47 | Reloading chart. | 2021-08-03 13:23:06.849 F.US.MESU21 5 Min #16 | Reloading chart. | 2021-08-03 13:23:06.880 Error loading: C:\SierraChartNew\Data\RipePlum_ReversalBarPredictor.dll. File not found or may be missing SCDLLName line. | 2021-08-03 13:23:06.890 ESM0 Rev. 8t #40 | Reloading chart. | 2021-08-03 13:23:07.089 F.US.MNQU21 1 Min #2 | Reloading chart. | 2021-08-03 13:23:07.117 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 13:23:07.181 F.US.MESU21 [CBV] 1 Min #11 | Performing historical Daily data download for symbol F.US.MESU21 starting at last date in file. | 2021-08-03 13:23:07.216 Starting DelayedDownloadMonitoringTimer | 2021-08-03 13:23:07.216 Starting HDTimeoutTimer | 2021-08-03 13:23:07.216 Added historical Daily data request for F.US.MESU21 to the queue. | 2021-08-03 13:23:07.216 Triggering next historical data download in queue. | 2021-08-03 13:23:07.216 F.US.MESU21 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2021-08-03 13:23:07.250 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 13:23:07.259 F.US.MESU21 30 Min #8 | Reloading chart. | 2021-08-03 13:23:07.274 F.US.MESU21 5 Min #5 | Reloading chart. | 2021-08-03 13:23:07.313 F.US.MESU21 1 Min #25 | Reloading chart. | 2021-08-03 13:23:07.359 F.US.EPZ20 #30 | Reloading chart. | 2021-08-03 13:23:07.380 ADR-NYSE 3 Min #28 | Reloading chart. | 2021-08-03 13:23:07.403 ADR-NYSE 3 Min #48 | Reloading chart. | 2021-08-03 13:23:07.494 TICK-NYSE 3 Min #22 | Reloading chart. | 2021-08-03 13:23:07.548 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 13:23:07.565 F.US.EPH21 [CV] 1 Day #17 | Performing historical Daily data download for symbol F.US.EPH21 starting at last date in file. | 2021-08-03 13:23:07.600 Added historical Daily data request for F.US.EPH21 to the queue. | 2021-08-03 13:23:07.600 F.US.EPH21 [CV] 1 Day #17 | Waiting for historical downloads to complete with the IDs: 2, | 2021-08-03 13:23:07.713 F.US.MESU21 #3 | Reloading chart. | 2021-08-03 13:23:08.181 F.US.MESU21 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-08-03 13:23:08.181 ESM0 Rev. 8t #40 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartNew\Data\ESM0.scid | 2021-08-03 13:23:08.225 HD Request # 1 | Downloading Historical Daily chart data for F.US.MESU21. Starting date: 2021-07-30. Service: cqg | 2021-08-03 13:23:08.229 ADR-NYSE 3 Min #28 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:18:16 | 2021-08-03 13:23:08.251 ADR-NYSE 3 Min #48 | StartDateTimeForLoadingOrderFills: 2021-07-20 13:18:16 | 2021-08-03 13:23:08.263 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 13:23:08.282 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 13:23:08.478 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 13:23:08.478 Starting DelayedDownloadMonitoringTimer | 2021-08-03 13:23:08.497 Starting HDTimeoutTimer | 2021-08-03 13:23:08.497 Added historical Intraday data request for ADR-NYSE to the queue. | 2021-08-03 13:23:08.497 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2021-08-03 13:23:08.497 Triggering next historical data download in queue. | 2021-08-03 13:23:08.498 HD Request # 2 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2021-08-03 13:23:08.505 HD Request # 2 | Download start date-time: 2021-08-03 13:18:16.000000. File last date-time: 2021-08-03 13:18:16.000000 | 2021-08-03 13:23:08.506 HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2021-08-03 13:23:08.506 Added historical Intraday data request for TICK-NYSE to the queue. | 2021-08-03 13:23:08.549 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-08-03 13:23:08.549 Triggering next historical data download in queue. | 2021-08-03 13:23:08.549 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-08-03 13:23:08.586 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-08-03 13:23:08.586 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-08-03 13:23:08.586 Socket (4) | Creating socket. | 2021-08-03 13:23:08.624 Socket (4) | New receive buffer size: 5242880 | 2021-08-03 13:23:08.624 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-08-03 13:23:08.624 CQG WebSocket | Opening WebSocket. | 2021-08-03 13:23:08.659 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 13:23:08.660 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-08-03 13:23:08.841 HD Request # 2 | Sending historical data logon request message. | 2021-08-03 13:23:08.841 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 13:23:08.891 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 13:23:08.891 CQG WebSocket | Server header | Sec-WebSocket-Accept: X0ufcImo1pixvIig6bL9RqNJW/A= | 2021-08-03 13:23:08.891 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 13:23:08.891 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 13:23:08.891 CQG WebSocket | Server header | | 2021-08-03 13:23:08.891 CQG WebSocket | Web socket state is now open. | 2021-08-03 13:23:08.891 CQG WebAPI | WebSocket connected. | 2021-08-03 13:23:08.891 CQG WebAPI | Sending market data logon message. | 2021-08-03 13:23:08.891 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 13:23:09.067 CQG WebSocket socket (3) | CloseSocket call. | 2021-08-03 13:23:09.095 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 13:23:09.096 CQG WebAPI | Disconnected. | 2021-08-03 13:23:09.100 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 13:23:09.100 CQG WebSocket | WebSocket closed. | 2021-08-03 13:23:09.100 CQG WebAPI | WebSocket closed. | 2021-08-03 13:23:09.100 HD Request # 1 | Requesting historical Daily data for ETU21 starting at 2021-07-29. SC External HD service. | 2021-08-03 13:23:09.101 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2021-08-03 13:23:09.173 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-03 13:23:09.173 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-08-03 13:18:16. Record interval: 0. Symbol: ADR-NYSE | 2021-08-03 13:23:09.468 HD Request # 1 | Receiving historical Daily data for F.US.MESU21 starting at 2021-07-30 | 2021-08-03 13:23:09.492 HD Request # 1 | Writing historical Daily data to the file F.US.MESU21.dly | 2021-08-03 13:23:09.493 HD Request # 1 | Bytes received: 239 | 2021-08-03 13:23:09.497 HD Request # 1 | Received 4 records from 2021-07-30 00:00:00 to 2021-08-03 00:00:00 (5.0 days) and wrote 3 records for F.US.MESU21 | 2021-08-03 13:23:09.497 HD Request # 1 | Completion time: 1s | 2021-08-03 13:23:09.497 HD Request # 1 | Daily data download complete for F.US.MESU21. Unique request ID: 1 | 2021-08-03 13:23:09.497 Removing historical data download ID 1. | 2021-08-03 13:23:09.497 Triggering next historical data download in queue. | 2021-08-03 13:23:09.499 HD Request # 3 | Downloading Historical Daily chart data for F.US.EPH21. Starting date: 2021-03-17. Service: cqg | 2021-08-03 13:23:09.502 HD Request # 2 | Decompressing data. | 2021-08-03 13:23:09.561 HD Request # 2 | Receiving Intraday data for ADR-NYSE starting at 2021-08-03 13:18:16.000000 | 2021-08-03 13:23:09.565 Socket (4) | CloseSocket call. | 2021-08-03 13:23:09.565 HD Request # 2 | Historical data for ADR-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 13:23:09.565 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-03 13:23:09.565 Historical data download thread signaled to stop. | 2021-08-03 13:23:09.565 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-08-03 13:18:17.000000 | 2021-08-03 13:23:09.566 HD Request # 2 | Received 293 records from 2021-08-03 13:18:16.000000 to 2021-08-03 13:23:08.000000 (4.9 minutes) and wrote 292 records for ADR-NYSE | 2021-08-03 13:23:09.566 HD Request # 2 | Completion time: 1s | 2021-08-03 13:23:09.566 HD Request # 2 | Intraday data download complete for ADR-NYSE. Unique request ID: 3 | 2021-08-03 13:23:09.566 Removing historical data download ID 3. | 2021-08-03 13:23:09.566 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-08-03 13:23:09.566 Triggering next historical data download in queue. | 2021-08-03 13:23:09.566 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-08-03 13:23:09.566 HD Request # 4 | Download start date-time: 2021-08-03 13:18:17.000000. File last date-time: 2021-08-03 13:18:17.000000 | 2021-08-03 13:23:09.567 HD Request # 4 | Using server: ds4.sierracharts.com port 10150 | 2021-08-03 13:23:09.567 Socket (2) | Creating socket. | 2021-08-03 13:23:09.571 Socket (2) | New receive buffer size: 5242880 | 2021-08-03 13:23:09.571 Socket (2) | Connecting to IP: 192.81.56.146. | 2021-08-03 13:23:09.571 Socket (4) | Socket gracefully closed by remote side. | 2021-08-03 13:23:09.660 Socket (4) | Closed. | 2021-08-03 13:23:09.660 F.US.MESU21 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 13:23:09.695 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 13:23:09.696 F.US.MESU21 Daily #1 | Reloading chart. | 2021-08-03 13:23:09.769 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-08-03 13:23:09.905 HD Request # 4 | Sending historical data logon request message. | 2021-08-03 13:23:09.905 F.US.MESU21 [CBV] 1 Min #11 | Reloading chart. | 2021-08-03 13:23:10.211 HD Request # 3 | Requesting historical Daily data for ESH21 starting at 2021-03-16. SC External HD service. | 2021-08-03 13:23:10.439 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-08-03 13:18:17. Record interval: 0. Symbol: TICK-NYSE | 2021-08-03 13:23:10.524 HD Request # 4 | Decompressing data. | 2021-08-03 13:23:10.613 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2021-08-03 13:18:17.000000 | 2021-08-03 13:23:10.614 Socket (2) | CloseSocket call. | 2021-08-03 13:23:10.615 HD Request # 4 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-08-03 13:23:10.615 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-03 13:23:10.615 Historical data download thread signaled to stop. | 2021-08-03 13:23:10.615 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-08-03 13:18:18.000000 | 2021-08-03 13:23:10.615 HD Request # 4 | Received 294 records from 2021-08-03 13:18:17.000000 to 2021-08-03 13:23:10.000000 (4.9 minutes) and wrote 293 records for TICK-NYSE | 2021-08-03 13:23:10.615 HD Request # 4 | Completion time: 1s | 2021-08-03 13:23:10.615 HD Request # 4 | Intraday data download complete for TICK-NYSE. Unique request ID: 4 | 2021-08-03 13:23:10.615 Removing historical data download ID 4. | 2021-08-03 13:23:10.615 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-08-03 13:23:10.615 Triggering next historical data download in queue. | 2021-08-03 13:23:10.615 No download requests in the queue to start downloads for. | 2021-08-03 13:23:10.615 Socket (2) | Socket gracefully closed by remote side. | 2021-08-03 13:23:10.709 Socket (2) | Closed. | 2021-08-03 13:23:10.709 HD Request # 3 | Receiving historical Daily data for F.US.EPH21 starting at 2021-03-17 | 2021-08-03 13:23:10.754 HD Request # 3 | Writing historical Daily data to the file F.US.EPH21.dly | 2021-08-03 13:23:10.755 HD Request # 3 | Bytes received: 231 | 2021-08-03 13:23:10.760 HD Request # 3 | Received 4 records from 2021-03-17 00:00:00 to 2021-03-19 00:00:00 (3.0 days) and wrote 3 records for F.US.EPH21 | 2021-08-03 13:23:10.760 HD Request # 3 | Completion time: 1s | 2021-08-03 13:23:10.760 HD Request # 3 | Daily data download complete for F.US.EPH21. Unique request ID: 2 | 2021-08-03 13:23:10.760 Removing historical data download ID 2. | 2021-08-03 13:23:10.760 Triggering next historical data download in queue. | 2021-08-03 13:23:10.760 No download requests in the queue to start downloads for. | 2021-08-03 13:23:10.760 F.US.MESU21 5 Min #16 | StartDateTimeForLoadingOrderFills: 2021-07-15 16:15:00 | 2021-08-03 13:23:10.958 Chart #22 has tagged chart #48 for full recalculation. Chartbook: PTG-ES.Cht | 2021-08-03 13:23:20.835 F.US.EPH21 [CV] 1 Day #17 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-08-03 13:23:20.840 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 13:23:20.859 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 13:23:21.323 F.US.EPH21 [CV] 1 Day #17 | Reloading chart. | 2021-08-03 13:23:21.386 F.US.MNQU21 1 Min #2 | StartDateTimeForLoadingOrderFills: 2021-05-24 16:30:00 | 2021-08-03 13:23:24.648 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 13:23:24.948 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 13:23:24.948 * F.US.MESU21 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2021-06-27 18:00:00 | 2021-08-03 13:23:25.042 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-08-03 13:23:48.354 * TPO Profile Chart | To restore the chart, remove this study. | 2021-08-03 13:23:48.354 * F.US.EPH21 Delta 100v #47 | StartDateTimeForLoadingOrderFills: 2021-03-18 18:00:00 | 2021-08-03 13:23:52.368 ADR-NYSE[M] 3 Min #48 | Performing a full recalculation because it has been tagged. Chartbook: PTG-ES.Cht | 2021-08-03 13:24:43.397 CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 13:25:21.356 CQG WebSocket socket (3) | Closed. | 2021-08-03 13:25:21.356 CQG WebSocket socket (3) | Deleting network socket now after delay. | 2021-08-03 13:25:51.358 CQG WebAPI | Connecting to server api.cqg.com | 2021-08-03 13:29:15.705 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-08-03 13:29:15.705 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-03 13:29:15.784 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-08-03 13:29:15.784 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-08-03 13:29:15.784 CQG WebSocket | Opening WebSocket. | 2021-08-03 13:29:15.854 CQG WebSocket | Sending WebSocket handshake. | 2021-08-03 13:29:15.854 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-03 13:29:16.079 CQG WebSocket | Server header | Connection: upgrade | 2021-08-03 13:29:16.079 CQG WebSocket | Server header | Sec-WebSocket-Accept: dcHPszjSUqoQTzfs1QxaOrC4Ttg= | 2021-08-03 13:29:16.079 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-08-03 13:29:16.079 CQG WebSocket | Server header | Upgrade: websocket | 2021-08-03 13:29:16.079 CQG WebSocket | Server header | | 2021-08-03 13:29:16.079 CQG WebSocket | Web socket state is now open. | 2021-08-03 13:29:16.079 CQG WebAPI | WebSocket connected. | 2021-08-03 13:29:16.079 CQG WebAPI | Sending market data logon message. | 2021-08-03 13:29:16.079 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-08-03 13:29:16.246 CQG WebSocket socket (1) | CloseSocket call. | 2021-08-03 13:29:16.283 CQG WebAPI | Disconnected. | 2021-08-03 13:29:16.283 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-08-03 13:29:16.283 CQG WebSocket | WebSocket closed. | 2021-08-03 13:29:16.283 CQG WebAPI | WebSocket closed. | 2021-08-03 13:29:16.283 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-03 13:29:16.283 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-03 13:29:16.350 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-03 13:29:16.350 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-03 13:31:21.428 CQG WebSocket socket (1) | Closed. | 2021-08-03 13:31:21.428 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-08-03 13:31:51.439 |
| [2021-08-03 18:26:20] |
| John - SC Support - Posts: 38259 |
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These are the messages you are getting from CQG: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect.
This is not our message, it comes from CQG. Therefore, they are stating that your Username or Password is incorrect. We recommend re-entering the information for the Username and Password on the File >> Data/Trade Service Settings window. If that does not work, then you will need to talk to your broker to get the credentials, or reset them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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