Support Board
Date/Time: Thu, 27 Feb 2025 16:00:40 +0000
Constant Disconnects. I can no longer rely on SC to execute
View Count: 966
| [2021-07-19 21:40:31] |
| User656492 - Posts: 146 |
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I thought that would get your attention. The last few days, I've seen equity index futures pause while data for other instruments (NISS-NYSE, etc) continue to update. This is happening only on SC. Other platforms running on the same computer are showing no such pauses. These pauses have gone on long enough for me to be in a position, not know what's happening and then find myself stopped out of that position when the connection is re-established. The green status bar never went yellow or red. The charts simply stopped updating. I pressed "send for analysis" earlier in the day. Here is a snippet: CQG WebSocket socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | Socket gracefully closed by remote side. | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | CloseSocket call. | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | Max send buffers used during socket life: 4 | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | Max send buffer size during socket life: 340 | 2021-07-19 10:47:28.142 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2021-07-19 10:47:28.142 CQG WebAPI | WebSocket closed. | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-19 10:47:28.142 Connection to the external service has been lost. | 2021-07-19 10:47:28.142 CQG WebSocket socket (4) | Closed. | 2021-07-19 10:47:28.142 CQG WebSocket socket (0) | CloseSocket call. | 2021-07-19 10:47:28.163 CQG WebAPI | Disconnected. | 2021-07-19 10:47:28.164 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-19 10:47:28.164 Version 2285. |
| [2021-07-20 06:40:01] |
| Sierra_Chart Engineering - Posts: 18584 |
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First, we recommend you move your account to a different broker and use the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service You have a connection problem to CQG: CQG WebSocket socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-19 10:47:28.142
Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Also restart, your current installation of Sierra Chart. We want you to install a new copy of Sierra Chart following the instructions here: Using Multiple Data and Trading Services at the Same Time And we want you to use only SC Data-All Services. And see if you notice any disconnection issues. This bypasses CQG and will help isolate the problem. You can still use the instance of Sierra Chart connected to CQG at the same time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-20 06:40:39
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