Support Board
Date/Time: Mon, 25 Nov 2024 22:28:53 +0000
Data keeps stopping from CTS
View Count: 1161
| [2014-03-18 18:56:42] |
| GC72 - Posts: 9 |
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Hi, I have just upgraded to the new version and the data just stops in the charts, which is for ES. However, the tick and adv/dec data appears to be coming through with no problem. Date Time Of Last Edit: 2014-03-18 21:43:49
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| [2014-03-18 21:43:34] |
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We apologize for the delay with responding. We try to be on top of these questions as soon as possible. Did you update the symbols in the charts and Trade DOM windows to the new symbol format? This is documented here: Notice: CTS Trading Service Symbols | Post: 27451 After you do that, make sure you reconnect to the data feed with the commands on the File menu. If you still have a problem, provide a copy of the Message Log, following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-18 21:44:17
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| [2014-03-19 00:03:46] |
| GC72 - Posts: 9 |
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Hi, I updated all the symbols by doing a full reset. Unfortunately still no data coming through. Here is the log: Software version: 1107 | 2014-03-18 19:01:03 Usage end date: 2014-04-10 | 2014-03-18 19:01:03 Enabled for: Sierra Chart Historical Data Service. | 2014-03-18 19:01:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-18 19:01:03 Active service: CTS T4 | 2014-03-18 19:01:03 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-18 19:01:03 2014-03-18 19:01:03 Local computer clock time | 2014-03-18 19:01:03 2014-03-19 00:01:03 GMT time | 2014-03-18 19:01:03 2014-03-18 19:01:03 Time zone adjusted time | 2014-03-18 19:01:03 Time difference to server time: 2 seconds. | 2014-03-18 19:01:03 Program path: C:\SierraChart\ | 2014-03-18 19:01:03 Data Files path: C:\SierraChart\Data\ | 2014-03-18 19:01:03 OS Version Number: 6.1 | 2014-03-18 19:01:03 Checking for new symbol settings for cts | 2014-03-18 19:01:03 Symbol settings are up-to-date for cts | 2014-03-18 19:01:04 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-18 19:01:08 CTS FIX - Firm: PTP | 2014-03-18 19:01:08 Socket error on address resolution: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2014-03-18 19:01:08 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-03-18 19:01:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-18 19:01:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-18 19:01:08 CTS FIX: Disconnected. | 2014-03-18 19:01:08 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-18 19:01:08 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-18 19:01:12 CTS FIX - Firm: PTP | 2014-03-18 19:01:12 Socket error on address resolution: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2014-03-18 19:01:12 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-03-18 19:01:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-18 19:01:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-18 19:01:12 CTS FIX: Disconnected. | 2014-03-18 19:01:12 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-18 19:01:12 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-18 19:01:15 CTS FIX - Firm: PTP | 2014-03-18 19:01:15 Socket error on address resolution: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2014-03-18 19:01:15 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-03-18 19:01:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-18 19:01:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-18 19:01:15 CTS FIX: Disconnected. | 2014-03-18 19:01:15 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-18 19:01:15 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-18 19:01:18 CTS FIX - Firm: PTP | 2014-03-18 19:01:18 Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-03-18 19:01:18 The network socket is connected. | 2014-03-18 19:01:18 Starting SSL connection on the socket. | 2014-03-18 19:01:18 SSL socket is now connected. | 2014-03-18 19:01:18 CTS FIX: Sending the Logon message. | 2014-03-18 19:01:18 CTS FIX: Connected to data and trade server. | 2014-03-18 19:01:20 CTS FIX: Received Account List collateral report. | 2014-03-18 19:01:20 CTS FIX: Subscribing to account: GC1 | 2014-03-18 19:01:20 CTS FIX: Received Account Update collateral report. | 2014-03-18 19:01:21 CTS FIX: Requesting Open Orders for account: GC1 | 2014-03-18 19:01:25 CTS FIX: Received Account List collateral report. | 2014-03-18 19:01:25 CTS FIX: Received Account List collateral report. | 2014-03-18 19:01:35 ES.CME_20140600_ESM4.CME_Eq [CBV] 60 Min #2: Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2014-03-18 19:01:47 ES.CME_20140600_ESM4.CME_Eq [CBV] 60 Min #2: There are no continuous futures contracts symbols. Loading data normally. | 2014-03-18 19:01:47 CTS T4 - Starting real-time market data updates for: ES.CME_20140600_ESM4.CME_Eq | 2014-03-18 19:01:47 HD Request # 2 - Downloading Intraday chart data for ES.CME_20140600_ESM4.CME_Eq to the file ES.CME_20140600_ESM4.CME_Eq.scid. Service: cts | 2014-03-18 19:01:47 HD Request # 2 - Download start Date-Time: 2014-03-18 18:59:27.0 | 2014-03-18 19:01:47 HD Request # 2 - Error downloading historical Intraday data for ES.CME_20140600_ESM4.CME_Eq. Symbol Settings not found for symbol | 2014-03-18 19:01:47 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.CME_20140600_ESM4.CME_Eq | 2014-03-18 19:01:47 HD Request # 2 - Intraday download COMPLETE for ES.CME_20140600_ESM4.CME_Eq | 2014-03-18 19:01:48 Real-time Intraday chart data file updates started for ES.CME_20140600_ESM4.CME_Eq | 2014-03-18 19:01:48 SYMBOL DEF: 8=FIX.4.29=25535=d34=4249=PTP56=SierraChart50=T4FIX52=20140319-00:01:46.262320=S1949357322=sd-3/18/2014 7:01:46 PM323=4911=155=ES107=SIM:E-mini S&P 500 Jun1448=CME_20140600_ESM440=2083207=CME_Eq200=20140600167=FUT762=0562=115=USD1146=12.55770=25/110=151 | 2014-03-18 19:01:48 CTS T4 - Starting real-time market data updates for: ES.20140600.CME_Eq | 2014-03-18 19:01:48 HD Request # 3 - Downloading Historical Daily chart data for ESM14. Starting date: 2014-03-17. Service: cts | 2014-03-18 19:01:48 Historical data download counter reset. | 2014-03-18 19:01:48 HD Request # 3 - Requesting historical Daily data for ESM14 starting at 2014-03-16 | 2014-03-18 19:01:48 SC Market Stats - Starting real-time market data updates for: TICK-NYSE | 2014-03-18 19:01:48 SC Market Stats: Connecting to the server ds3.sierracharts.com. Port 443 | 2014-03-18 19:01:48 HD Request # 4 - Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-03-18 19:01:48 HD Request # 4 - Download start Date-Time: 2014-03-18 19:00:00.0 | 2014-03-18 19:01:48 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-18 19:01:48 HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2014-03-18 19:01:48 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-18 19:01:48 SC Market Stats - Starting real-time market data updates for: TICK-SP | 2014-03-18 19:01:48 SC Market Stats: Internal connection status not disconnected or reconnecting. | 2014-03-18 19:01:48 SC Market Stats - Starting real-time market data updates for: ADR-NYSE | 2014-03-18 19:01:48 SC Market Stats: Internal connection status not disconnected or reconnecting. | 2014-03-18 19:01:48 The network socket is connected. | 2014-03-18 19:01:48 HD Request # 4 - Sending historical data logon request message. | 2014-03-18 19:01:48 The network socket is connected. | 2014-03-18 19:01:48 SC Market Stats: Connected to server. | 2014-03-18 19:01:48 SC Market Stats: Sending logon request message. | 2014-03-18 19:01:48 HD Request # 3 - Receiving historical Daily data for ESM14 starting at 2014-03-17 | 2014-03-18 19:01:48 Writing historical Daily data for ESM14 to the file ESM14.dly | 2014-03-18 19:01:48 HD Request # 3 - Received 3 records from 2014-03-17 00:00:00 to 2014-03-19 00:00:00 (3.0 days) and wrote 3 records for ESM14 | 2014-03-18 19:01:48 HD Request # 3 - Daily download COMPLETE for ESM14 | 2014-03-18 19:01:48 HD Request # 4 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-19 00:00:00. Record interval: 0 | 2014-03-18 19:01:49 HD Request # 4 - Decompressing data. | 2014-03-18 19:01:49 HD Request # 4 - Receiving Intraday data for TICK-NYSE starting at 2014-03-18 19:00:00 | 2014-03-18 19:01:49 The network socket for historical data has been closed. | 2014-03-18 19:01:49 HD Request # 4 - Received 1 record from 2014-03-18 19:00:00 to 2014-03-18 19:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2014-03-18 19:01:49 HD Request # 4 - Intraday download COMPLETE for TICK-NYSE | 2014-03-18 19:01:49 Real-time Intraday chart data file updates started for TICK-NYSE | 2014-03-18 19:01:49 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-18 19:01:49 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-18 19:01:49 SC Market Stats - Successfully connected. | 2014-03-18 19:01:49 SC Market Stats - Restarting real-time data updates for symbol: ADR-NYSE | 2014-03-18 19:01:49 SC Market Stats - Restarting real-time data updates for symbol: TICK-NYSE | 2014-03-18 19:01:49 SC Market Stats - Restarting real-time data updates for symbol: TICK-SP | 2014-03-18 19:01:49 HD Request # 5 - Downloading Intraday chart data for TICK-SP to the file TICK-SP.scid. Service: statscalc | 2014-03-18 19:01:49 HD Request # 5 - Download start Date-Time: 2014-03-18 19:00:00.0 | 2014-03-18 19:01:49 HD Request # 5 - Using server: ds5.sierracharts.com port 10149 | 2014-03-18 19:01:49 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-18 19:01:49 The network socket is connected. | 2014-03-18 19:01:49 HD Request # 5 - Sending historical data logon request message. | 2014-03-18 19:01:49 HD Request # 5 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-19 00:00:00. Record interval: 0 | 2014-03-18 19:01:50 HD Request # 5 - Decompressing data. | 2014-03-18 19:01:50 HD Request # 5 - Receiving Intraday data for TICK-SP starting at 2014-03-18 19:00:00 | 2014-03-18 19:01:50 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-03-18 19:00:00 | 2014-03-18 19:01:50 The network socket for historical data has been closed. | 2014-03-18 19:01:50 HD Request # 5 - Received 3 records from 2014-03-18 19:00:00 to 2014-03-18 19:00:00 (0.0 seconds) and wrote 2 records for TICK-SP | 2014-03-18 19:01:50 HD Request # 5 - Intraday download COMPLETE for TICK-SP | 2014-03-18 19:01:50 Real-time Intraday chart data file updates started for TICK-SP | 2014-03-18 19:01:50 HD Request # 6 - Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2014-03-18 19:01:50 HD Request # 6 - Download start Date-Time: 2014-03-18 19:00:00.0 | 2014-03-18 19:01:50 HD Request # 6 - Using server: ds3.sierracharts.com port 10149 | 2014-03-18 19:01:50 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-18 19:01:50 The network socket is connected. | 2014-03-18 19:01:50 HD Request # 6 - Sending historical data logon request message. | 2014-03-18 19:01:50 HD Request # 6 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-19 00:00:00. Record interval: 0 | 2014-03-18 19:01:51 HD Request # 6 - Decompressing data. | 2014-03-18 19:01:51 HD Request # 6 - Receiving Intraday data for ADR-NYSE starting at 2014-03-18 19:00:00 | 2014-03-18 19:01:51 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-18 19:00:00 | 2014-03-18 19:01:51 The network socket for historical data has been closed. | 2014-03-18 19:01:51 HD Request # 6 - Received 3 records from 2014-03-18 19:00:00 to 2014-03-18 19:00:00 (0.0 seconds) and wrote 2 records for ADR-NYSE | 2014-03-18 19:01:51 HD Request # 6 - Intraday download COMPLETE for ADR-NYSE | 2014-03-18 19:01:51 Real-time Intraday chart data file updates started for ADR-NYSE | 2014-03-18 19:01:51 HD Request # 7 - Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-03-18 19:01:51 HD Request # 7 - Download start Date-Time: 2014-03-18 19:00:00.0 | 2014-03-18 19:01:51 HD Request # 7 - Using server: ds4.sierracharts.com port 10149 | 2014-03-18 19:01:51 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-18 19:01:51 The network socket is connected. | 2014-03-18 19:01:51 HD Request # 7 - Sending historical data logon request message. | 2014-03-18 19:01:51 HD Request # 7 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-19 00:00:00. Record interval: 0 | 2014-03-18 19:01:51 HD Request # 7 - Decompressing data. | 2014-03-18 19:01:51 HD Request # 7 - Receiving Intraday data for TICK-NYSE starting at 2014-03-18 19:00:00 | 2014-03-18 19:01:51 The network socket for historical data has been closed. | 2014-03-18 19:01:51 HD Request # 7 - Received 1 record from 2014-03-18 19:00:00 to 2014-03-18 19:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2014-03-18 19:01:51 HD Request # 7 - Intraday download COMPLETE for TICK-NYSE | 2014-03-18 19:01:51 Real-time Intraday chart data file updates started for TICK-NYSE | 2014-03-18 19:01:51 CTS T4 - Sending security definition request for symbol ES.20140600.CME_Eq | 2014-03-18 19:01:52 CTS T4: Received matching security definition for symbol ES.20140600.CME_Eq. Subscribing to data. | 2014-03-18 19:01:53 CTS T4: Received 20 security definitions for underlying symbol ES | 2014-03-18 19:01:53 CTS T4 - Sending security definition request for symbol ES.CME_20140600_ESM4.CME_Eq | 2014-03-18 19:01:54 CTS T4: Received 20 security definitions for underlying symbol ES | 2014-03-18 19:01:54 |
| [2014-03-19 00:14:51] |
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You need to change the symbol of this chart to the new format: ES.CME_20140600_ESM4.CME_Eq This is still the old format. Here are the instructions to change the symbol of the chart: https://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html It should be: ES.20140600.CME_Eq Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-19 14:55:40] |
| GC72 - Posts: 9 |
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Well, that's embarassing! My apologies, I thought I had already changed it. Thanks for your help. |
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