Support Board
Date/Time: Thu, 27 Feb 2025 15:56:27 +0000
Symbol Error - Already subscribed to symbol. New subscription rejected.
View Count: 532
| [2021-07-14 14:55:40] |
| User403628 - Posts: 4 |
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I am constantly receiving the following message in orange when first loading Sierra Chart. I completely rebuilt the chart book yesterday to see if that would fix it. I tried the translate symbols to current service function to see if that would help. After that, I deleted all data files so they are downloaded again. These actions did not help. Although eventually the message goes away, sometimes the chart does not update with any price changes and I have to disconnect and then re-connect for the chart to start updating. Then throughout the trading session I will need to disconnect from the data feed and reconnect as some symbols will stop receiving data and after reconnecting they begin receiving Realtime data again. I make sure I am scrolled all the current bar, which could be in the past if I did not notice that the chart stopped updating fast enough. Copied Errors from Message Log: Symbol Error - ESM20-CME is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2021-07-14 10:29:25.510 Symbol Error - CLN21-NYMEX is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2021-07-14 10:29:05.509 Symbol Error - CLQ21-NYMEX is unknown, unavailable, or improperly formatted. Already subscribed to symbol. New subscription rejected. | 2021-07-14 10:29:15.507 Screen shot of chart with no : http://www.sierrachart.com/image.php?Image=1626273963271.png Do you have any suggestions? Thank You. |
| [2021-07-14 16:13:07] |
| John - SC Support - Posts: 38230 |
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Update to the latest Pre-Release (v 2286) using these instructions: Software Download: Fast Update Once that is done, open your Chartbooks and select Edit >> Translate Symbols to Current Service. Let us know if you have any issues after the above is done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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