Support Board
Date/Time: Thu, 27 Feb 2025 12:46:44 +0000
Trade Account Not Assigned
View Count: 512
| [2021-07-06 16:16:29] |
| Jono_VWAP - Posts: 10 |
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I have purchased package five and I am unable to receive historical data I get a error message saying trade account not assigned
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| [2021-07-06 18:13:01] |
| John - SC Support - Posts: 38222 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-06 18:49:28] |
| Jono_VWAP - Posts: 10 |
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Also... i have connected to Rithmic successfully... green status bar.... the problem is i receive 2 new error messages... (Orange Box) "Symbol is Unknown. Click For Symbol Information" (Red Box) " Download Failed, Error downloading historical Intraday data for ESU21-CME. Error Requesting Historical Tick Data. Error API_NO_DATA." trying to do LeeLoo Challanage with Sierra Charts Can you help?? |
| [2021-07-06 21:44:11] |
| John - SC Support - Posts: 38222 |
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Are you using the old Rithmic interface (Rithmic Trading) or the new one (Rithmic Direct - DTC)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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