Support Board
Date/Time: Thu, 27 Feb 2025 06:16:44 +0000
Why did I not receive an alert regarding CQG order routing being down?
View Count: 530
| [2021-06-22 03:56:14] |
| User656492 - Posts: 146 |
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This morning, I received an email from AMP that included this text regarding CQG's margin calculation issue: "....if you place a trade, you may not be able to Close it. CQG is only refreshing the accounts every 10 minutes....and during this 10 minutes, you may want to close your position and get rejected due to this CQG Margin Calculation Issue. You would then need to contact us...to manually Close your position. During this time, you will be at the mercy of the market movement - until we can confirm your position is FLAT. IT IS NOT WORTH IT!!! Please do not trade until CQG confirms this issue is resolved. If you decide you must place a trade, you are 100% responsible for any PnL. We will be increasing margins to 100% Exchange until CQG issue is resolved." This is obviously a very serious advisory to not open new positions. I received this message long after others received notifications inside the Sierrachart alert manager. Why is it my alert log showed no such messages? Am I really expected to check my email if there's a problem of this sort? |
| [2021-06-22 05:37:00] |
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I received this message long after others received notifications inside the Sierrachart alert manager. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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