Support Board
Date/Time: Thu, 27 Feb 2025 06:15:25 +0000
Open Order message when exiting Sierra
View Count: 959
| [2021-06-15 12:59:01] |
| User316362 - Posts: 210 |
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I keep getting the attached "Sierra Chart Open Orders" message for the 2 sub instances when exiting Sierra. However, I have no open order and I also checked with broker....no open orders. The curious thing is that I get the message on 2 sub instances (when I exit) also and I don't trade on both sub instances. The main instance does no give the open orders message. I don't know how to get this message cleared. it seems to have started with the update to version 2270. Please help. Date Time Of Last Edit: 2021-06-15 19:45:37
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| [2021-06-18 06:38:40] |
| Sierra_Chart Engineering - Posts: 18578 |
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There must be an open order and it would be listed in Trade >> Trade Orders Window within that instance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-18 13:14:53] |
| User316362 - Posts: 210 |
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Thanks you . I do see what appears to be the remaining child orders for the stop and target on 6/11 when looking at the trade orders. However, I do not see them in the trade activity log. These are left over SIM orders. I usually can delete them from the activity log but it is empty and the 2 orders are still showing on the Trade Order page. How can i delete/cancel them. the cancel etc. does not work on the trade order page. The same is true for a second instance I have. I attached pictures of the two instances below. Could you clear these for me? they are obviously not active since we have went through these prices at a later date. The exact same orders are in Instances 2 and 3 as show below |
| 2021-06-18_09h12_39.png / V - Attached On 2021-06-18 13:12:49 UTC - Size: 18.17 KB - 156 views 2021-06-18_09h12_16.png / V - Attached On 2021-06-18 13:12:58 UTC - Size: 17.32 KB - 154 views |
| [2021-06-21 18:21:27] |
| Sierra_Chart Engineering - Posts: 18578 |
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Go to the main instance of Sierra Chart and enable Trade Simulation Mode: Trade Menu: Trade Simulation Mode On (Trade menu) And then go to each of those sub instances, and make sure they are connected to the main instance, and then cancel the orders: Trading Information Windows: Canceling Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-21 23:56:36] |
| User316362 - Posts: 210 |
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That did not help. These orders are not active. just left over garbage. I decided to just reinstall Sierra and setup the instances again. The new installation is fine. I'm deleting the old installation with the rogue orders. I'm assuming that is OK? Thaks, that was a really weird issue. |
| [2021-06-22 02:28:56] |
| Sierra_Chart Engineering - Posts: 18578 |
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If they are not able to be canceled we need to see the rejection in the Trade >> Trade Service Log: Support Board Posting Information: Providing Lines From Trade Service Log I decided to just reinstall Sierra and setup the instances again. The new installation is fine. I'm deleting the old installation with the rogue orders. I'm assuming that is OK?
No! No, definitely do not do this at all. It is completely unnecessary, and a drastic operation.You just need to follow the instructions here: Trading Information Windows: Deleting Trade Orders File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-22 02:29:26
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| [2021-06-22 16:54:07] |
| User316362 - Posts: 210 |
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Unfortunately i already did this. But i do maintain daily backups. If there's a file related to Service Log what is the name? i can always replace the new one and send the information. If that's not possible i was just wondering if there was some harm done since these we rogue orders and i believe sim based. |
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