Support Board
Date/Time: Wed, 26 Feb 2025 23:04:48 +0000
Not Receiving Realtime Data for U.S. Equities (NYSE, NASDAQ, AMEX)
View Count: 556
| [2021-06-04 13:57:56] |
| andyn4040 - Posts: 9 |
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Sierra, I recently just connected the following services: - Sierra Chart Usage Time at Service Package 5 - Advanced - Exchange Data Feed: 250 Real-Time Symbols (1st Connection) - Activated Exchange: U.S. Equities (NYSE, NASDAQ, AMEX) However, when I try to open up a chart for a ticker like $BA or $SQ I am met with the following message "Symbol is unknown. Click for symbol information. Exchange not authorized." with no realtime data present and only historical data showing. Is there any way you could assist me with this issue? Thank you, Andy Nguyen |
| [2021-06-04 17:01:21] |
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Those are not valid stock symbols. Do not use the $. For example open a chart for: BA Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 17:01:34
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| [2021-06-04 18:17:59] |
| andyn4040 - Posts: 9 |
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Sierra, My apologies, I only put the $ in front when asking for clarification; however, I did use BA and the chart only loads historical data. Furthermore, there isn't an [M] symbol next to the ticker symbol like how the instructions tell me it should. Any ideas how I should approach this? Thanks, Andy Nguyen |
| [2021-06-04 20:30:18] |
| Sierra_Chart Engineering - Posts: 18572 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-05 06:42:39] |
| andyn4040 - Posts: 9 |
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Software version: 2268 64-bit | 2021-06-05 01:39:03.027 Primary Thread ID: 30308 | 2021-06-05 01:39:03.027 Usage end date: 2021-07-22 | 2021-06-05 01:39:03.027 Enabled for: Advanced Features 2. | 2021-06-05 01:39:03.027 Enabled for: Sierra Chart Historical Data Service. | 2021-06-05 01:39:03.027 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-05 01:39:03.027 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-05 01:39:03.027 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-06-05 01:39:03.027 Enabled for exchange: Euronext Equities Delayed | 2021-06-05 01:39:03.027 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-05 01:39:03.027 Current selected Data/Trading service: SC Data - All Services | 2021-06-05 01:39:03.027 Custom symbol settings values: enabled | 2021-06-05 01:39:03.027 Chart Update Interval: 500 | 2021-06-05 01:39:03.027 Intraday Data Storage Time Unit: 0 | 2021-06-05 01:39:03.027 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-05 01:39:03.027 2021-06-05 06:39:03 Local computer time in UTC | 2021-06-05 01:39:03.027 2021-06-05 01:39:03 Local computer time in SC Time Zone | 2021-06-05 01:39:03.027 2021-06-05 06:38:28 Server time in UTC | 2021-06-05 01:39:03.027 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-05 01:39:03.027 Program path: C:\SierraChart\ | 2021-06-05 01:39:03.027 Data Files path: C:\SierraChart\Data\ | 2021-06-05 01:39:03.027 OS Version Number: 10.0 | 2021-06-05 01:39:03.027 Locale Setting: C | 2021-06-05 01:39:03.027 DLLs: UserContributedStudies_64.dll | 2021-06-05 01:39:03.027 Allowed protected custom studies: | 2021-06-05 01:39:03.027 File >> Disconnect selected. | 2021-06-05 01:39:35.936 SC Data - All Services | Disconnected. | 2021-06-05 01:39:35.937 SC Data - All Services | Connected to server complete. | 2021-06-05 01:39:38.454 Triggering next historical data download in queue. | 2021-06-05 01:39:38.454 Triggering next historical data download in queue. | 2021-06-05 01:39:38.454 Triggering next historical data download in queue. | 2021-06-05 01:39:38.454 Triggering next historical data download in queue. | 2021-06-05 01:39:38.454 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-05 01:39:38.454 No download requests in the queue to start downloads for. | 2021-06-05 01:39:38.454 No download requests in the queue to start downloads for. | 2021-06-05 01:39:38.454 No download requests in the queue to start downloads for. | 2021-06-05 01:39:38.454 No download requests in the queue to start downloads for. | 2021-06-05 01:39:38.454 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2021-06-05 01:41:18.510 The message log has been sent to support. | 2021-06-05 01:41:18.510 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2021-06-05 01:41:18.510 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2021-06-05 01:41:18.510 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2021-06-05 01:41:19.227 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2021-06-05 01:41:19.475 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-06-05 01:41:19.476 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-06-05 01:41:19.639 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-06-05 01:41:19.640 |
| [2021-06-07 16:26:59] |
| John - SC Support - Posts: 38221 |
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The information in your Message Log does not show any issues. Please get us another copy of your Message Log by following these instructions (note that we need for you to open a chart in these instructions): Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-07 17:28:47] |
| andyn4040 - Posts: 9 |
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The symbol of the chart that I'm having trouble with is BA. Here's the message log: Software version: 2268 64-bit | 2021-06-07 12:24:35.388 Primary Thread ID: 20712 | 2021-06-07 12:24:35.388 Usage end date: 2021-07-22 | 2021-06-07 12:24:35.388 Enabled for: Advanced Features 2. | 2021-06-07 12:24:35.388 Enabled for: Sierra Chart Historical Data Service. | 2021-06-07 12:24:35.388 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-07 12:24:35.388 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-07 12:24:35.388 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-06-07 12:24:35.388 Enabled for exchange: Euronext Equities Delayed | 2021-06-07 12:24:35.388 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-07 12:24:35.388 Current selected Data/Trading service: SC Data - All Services | 2021-06-07 12:24:35.388 Custom symbol settings values: enabled | 2021-06-07 12:24:35.388 Chart Update Interval: 500 | 2021-06-07 12:24:35.388 Intraday Data Storage Time Unit: 0 | 2021-06-07 12:24:35.388 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-07 12:24:35.388 2021-06-07 17:24:35 Local computer time in UTC | 2021-06-07 12:24:35.388 2021-06-07 12:24:35 Local computer time in SC Time Zone | 2021-06-07 12:24:35.388 2021-06-07 17:23:44 Server time in UTC | 2021-06-07 12:24:35.388 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-06-07 12:24:35.388 Program path: C:\SierraChart\ | 2021-06-07 12:24:35.388 Data Files path: C:\SierraChart\Data\ | 2021-06-07 12:24:35.388 OS Version Number: 10.0 | 2021-06-07 12:24:35.388 Locale Setting: C | 2021-06-07 12:24:35.388 DLLs: UserContributedStudies_64.dll | 2021-06-07 12:24:35.388 Allowed protected custom studies: | 2021-06-07 12:24:35.388 BA 0.7 Range #1 | Reloading chart. | 2021-06-07 12:24:54.223 SC Data - All Services | Starting real-time market data updates for: BA. ID: 1 | 2021-06-07 12:24:55.219 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BA | 2021-06-07 12:24:55.219 SC Data - All Services | Requesting security definition data for: BA. ID: 1 | 2021-06-07 12:24:55.219 Starting DelayedDownloadMonitoringTimer | 2021-06-07 12:24:55.219 Starting HDTimeoutTimer | 2021-06-07 12:24:55.219 Added historical Intraday data request for BA to the queue. | 2021-06-07 12:24:55.219 Intraday data recording state for symbol BA is set to download 'Pending'. | 2021-06-07 12:24:55.219 Triggering next historical data download in queue. | 2021-06-07 12:24:55.219 Delaying start of download for BA | 2021-06-07 12:24:55.219 HD Request # 1 | Downloading Intraday chart data for BA to the file BA.scid. Service: scdataallservices | 2021-06-07 12:25:00.244 HD Request # 1 | Download start date-time: 2021-06-07 11:53:00.000000. File last date-time: 2021-06-07 11:53:00.000000 | 2021-06-07 12:25:00.245 HD Request # 1 | Requesting historical Intraday Minute data for BA starting at 2021-06-07 12:53:00 (Exchange time). | 2021-06-07 12:25:00.955 HD Request # 1 | Receiving Intraday data for BA starting at 2021-06-07 11:53:00.000000 | 2021-06-07 12:25:01.310 HD Request # 1 | Bytes received: 987 | 2021-06-07 12:25:01.310 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-06-07 11:54:00.000000 | 2021-06-07 12:25:01.310 HD Request # 1 | Received 18 records from 2021-06-07 11:53:00.000000 to 2021-06-07 12:10:00.000000 (17.0 minutes) and wrote 17 records for BA | 2021-06-07 12:25:01.311 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-06-07 17:10:00.000000 | 2021-06-07 12:25:01.316 HD Request # 1 | Completion time: 1s | 2021-06-07 12:25:01.316 HD Request # 1 | Intraday data download complete for BA. Unique request ID: 1 | 2021-06-07 12:25:01.316 Removing historical data download ID 1. | 2021-06-07 12:25:01.316 Real-time Intraday chart data file updates started for BA | 2021-06-07 12:25:01.316 Intraday chart data file opened for BA | 2021-06-07 12:25:01.316 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-06-07 12:25:01.316 Triggering next historical data download in queue. | 2021-06-07 12:25:01.316 No download requests in the queue to start downloads for. | 2021-06-07 12:25:01.316 File >> Disconnect selected. | 2021-06-07 12:25:13.310 SC Data - All Services | Disconnected. | 2021-06-07 12:25:13.311 SC Data - All Services | Connected to server complete. | 2021-06-07 12:25:36.144 Triggering next historical data download in queue. | 2021-06-07 12:25:36.144 Triggering next historical data download in queue. | 2021-06-07 12:25:36.144 Triggering next historical data download in queue. | 2021-06-07 12:25:36.144 Triggering next historical data download in queue. | 2021-06-07 12:25:36.144 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-07 12:25:36.144 No download requests in the queue to start downloads for. | 2021-06-07 12:25:36.145 No download requests in the queue to start downloads for. | 2021-06-07 12:25:36.145 No download requests in the queue to start downloads for. | 2021-06-07 12:25:36.145 No download requests in the queue to start downloads for. | 2021-06-07 12:25:36.145 SC Data - All Services | Starting real-time market data updates for: BA. ID: 1 | 2021-06-07 12:25:36.247 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BA | 2021-06-07 12:25:36.247 SC Data - All Services | Requesting security definition data for: BA. ID: 1 | 2021-06-07 12:25:36.247 Added historical Intraday data request for BA to the queue. | 2021-06-07 12:25:36.247 Intraday data recording state for symbol BA is set to download 'Pending'. | 2021-06-07 12:25:36.247 Triggering next historical data download in queue. | 2021-06-07 12:25:36.247 Delaying start of download for BA | 2021-06-07 12:25:36.252 HD Request # 2 | Downloading Intraday chart data for BA to the file BA.scid. Service: scdataallservices | 2021-06-07 12:25:41.248 HD Request # 2 | Download start date-time: 2021-06-07 12:10:00.000000. File last date-time: 2021-06-07 12:10:00.000000 | 2021-06-07 12:25:41.248 HD Request # 2 | Requesting historical Intraday Minute data for BA starting at 2021-06-07 13:10:00 (Exchange time). | 2021-06-07 12:25:41.967 HD Request # 2 | Receiving Intraday data for BA starting at 2021-06-07 12:10:00.000000 | 2021-06-07 12:25:42.206 HD Request # 2 | Bytes received: 56 | 2021-06-07 12:25:42.206 HD Request # 2 | Received 1 record from 2021-06-07 12:10:00.000000 to 2021-06-07 12:10:00.000000 (0.0 seconds) and wrote 0 records for BA | 2021-06-07 12:25:42.206 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-06-07 17:10:00.000000 | 2021-06-07 12:25:42.207 HD Request # 2 | Completion time: 1s | 2021-06-07 12:25:42.207 HD Request # 2 | Intraday data download complete for BA. Unique request ID: 2 | 2021-06-07 12:25:42.207 Removing historical data download ID 2. | 2021-06-07 12:25:42.207 Real-time Intraday chart data file updates started for BA | 2021-06-07 12:25:42.207 Intraday chart data file opened for BA | 2021-06-07 12:25:42.207 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-06-07 12:25:42.207 Triggering next historical data download in queue. | 2021-06-07 12:25:42.207 No download requests in the queue to start downloads for. | 2021-06-07 12:25:42.207 |
| [2021-06-07 18:32:00] |
| John - SC Support - Posts: 38221 |
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Everything in the log looks good and it shows that you are getting the intraday chart updates. What is the Time Zone of your chart and what are your Session Times set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-07 22:04:28] |
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These two messages indicate the market data requests are not being routed properly: SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BA | 2021-06-07 12:25:36.247
HD Request # 2 | Requesting historical Intraday Minute data for BA starting at 2021-06-07 13:10:00 (Exchange time). | 2021-06-07 12:25:41.967 Follow the instructions here and disable the use of Custom Symbol Settings Values: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-07 22:04:39
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