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Date/Time: Wed, 26 Feb 2025 18:56:02 +0000

How to Post a Message for Support

Symbol Not Found

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[2021-05-26 23:53:34] #1 [Go To First Post]
User969241 - Posts: 112
I am looking to have a live symbol of the YM E-Mini. I am an AMP client and I believe I am setup with SC in the CQG Web app which uses the Denali feed? It is confusing to me so I might have that wrong. I just tried to ACTIVATE the CME group with CBOT for the YM E-mini symbol but the symbol still isn't loading on my charts. I logged and off several times.

[2021-05-27 01:03:37] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18569
Open a chart that symbol (F.US.YMM21) and then follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Do you just need real-time data for that symbol only or just for the CBOT? And do you require market depth data? We will make sure the appropriate exchange fees are active and nothing else. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-31 07:19:04

[2021-05-29 13:04:48] #3 [Go To First Post]
User969241 - Posts: 112
(Incorrect log removed) -------------------------- I figured out CBOT but now I have subscribed to CME and the Micro Nasdaq is remaining in 'Delayed' status and when I disconnect/reconnect, it says symbol not found. Date Time Of Last Edit: 2021-05-31 07:20:20

[2021-05-31 07:22:27] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18569
What we needed was the Message Log not the Trade Service Log. Regarding the micro NASDAQ futures, we need to see the Message Log following the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-31 12:16:35] #5 [Go To First Post]
User969241 - Posts: 112
Software version: 2247 64-bit \| 2021-05-31 08:15:35.510 Primary Thread ID: 12028 \| 2021-05-31 08:15:35.510 Usage end date: 2021-06-07 \| 2021-05-31 08:15:35.510 Enabled for: Advanced Features 2. \| 2021-05-31 08:15:35.510 Enabled for: Sierra Chart Historical Data Service. \| 2021-05-31 08:15:35.510 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-05-31 08:15:35.510 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-05-31 08:15:35.510 Enabled for exchange2: CBOT \| 2021-05-31 08:15:35.510 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-05-31 08:15:35.510 Current selected Data/Trading service: CQG WebAPI \| 2021-05-31 08:15:35.510 Custom symbol settings values: enabled \| 2021-05-31 08:15:35.510 Chart Update Interval: 500 \| 2021-05-31 08:15:35.510 Intraday Data Storage Time Unit: 0 \| 2021-05-31 08:15:35.510 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-05-31 08:15:35.510 2021-05-31 12:15:35 Local computer time in UTC \| 2021-05-31 08:15:35.510 2021-05-31 08:15:35 Local computer time in SC Time Zone \| 2021-05-31 08:15:35.510 2021-05-17 23:08:58 Server time in UTC \| 2021-05-31 08:15:35.510 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2021-05-31 08:15:35.510 Program path: C:\SierraChart\ \| 2021-05-31 08:15:35.510 Data Files path: C:\SierraChart\Data\ \| 2021-05-31 08:15:35.510 OS Version Number: 10.0 \| 2021-05-31 08:15:35.511 Locale Setting: C \| 2021-05-31 08:15:35.511 DLLs: UserContributedStudies_64.dll \| 2021-05-31 08:15:35.511 Allowed protected custom studies: zyp_app, zyp_download_free, zyp_download_free_2 \| 2021-05-31 08:15:35.511 Sierra Chart account data changed. Requesting updated account information. \| 2021-05-31 08:15:36.972 Sierra Chart Login \| Invalid Account Name or Password. Make sure these are correctly entered. To reset your password, press the "Retrieve Lost Password" button on the Login window. \| Restart Sierra Chart \| 2021-05-31 08:15:37.669 * CQG WebAPI \| Connecting to server api.cqg.com \| 2021-05-31 08:15:40.929 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-05-31 08:15:40.929 CQG WebSocket socket (5) \| Creating socket. Using TLS 1.2. \| 2021-05-31 08:15:40.930 CQG WebSocket socket (5) \| New receive buffer size: 5242880 \| 2021-05-31 08:15:40.930 CQG WebSocket socket (5) \| Connecting to IP: 208.48.16.35. \| 2021-05-31 08:15:40.930 CQG WebSocket \| Opening WebSocket. \| 2021-05-31 08:15:40.961 CQG WebSocket \| Sending WebSocket handshake. \| 2021-05-31 08:15:40.961 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-05-31 08:15:41.063 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-05-31 08:15:41.063 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 3u+XS7hGhyMWvr6sm23yIvJ+CXQ= \| 2021-05-31 08:15:41.063 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-05-31 08:15:41.063 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-05-31 08:15:41.063 CQG WebSocket \| Server header \| \| 2021-05-31 08:15:41.063 CQG WebSocket \| Web socket state is now open. \| 2021-05-31 08:15:41.063 CQG WebAPI \| WebSocket connected. \| 2021-05-31 08:15:41.063 CQG WebAPI \| Sending market data logon message. \| 2021-05-31 08:15:41.064 CQG WebAPI \| Base Time: 2021-05-30T17:57:38. 2021-05-30 17:57:38 \| 2021-05-31 08:15:41.211 CQG WebAPI \| Logon successful. Session Token = HnfDnUlURvz5DnqGE2qJzCg+nvPFtlOOZlHTz1E4TG094gRhKmj1eUiAtq/337N4uDw8E+NU0f4 \| 2021-05-31 08:15:41.211 CQG WebAPI \| Connected to server complete. \| 2021-05-31 08:15:41.211 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.212 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.212 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.212 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.212 Updated verified funded futures trading account ending date to: 2021-06-30 12:15:41 \| 2021-05-31 08:15:41.212 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-05-31 08:15:41.236 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:41.237 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:41.237 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:41.237 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:41.238 CQG WebAPI \| Brokerage name: AMP. Account Name: 124692 \| 2021-05-31 08:15:41.318 CQG WebAPI \| Sending collateral subscribe request. \| 2021-05-31 08:15:41.318 Mapping F.US.YMM21 to YMM21. Service code: cbot \| 2021-05-31 08:15:41.469 SC Data - All Services \| Starting real-time market data updates for: F.US.YMM21 (YMM21). ID: 1 Service code: cbot \| 2021-05-31 08:15:41.469 SC Data - All Services \| Connecting to the server ds12-2.sierracharts.com. Port 443 \| 2021-05-31 08:15:41.469 CQG WebAPI \| Sending symbol resolution request for F.US.YMM21. ID: 665190 \| 2021-05-31 08:15:41.469 SC Data - All Services \| Requesting security definition data for: F.US.YMM21 (YMM21). ID: 1 \| 2021-05-31 08:15:41.469 Added historical Intraday data request for F.US.YMM21 to the queue. \| 2021-05-31 08:15:41.469 Intraday data recording state for symbol F.US.YMM21 is set to download 'Pending'. \| 2021-05-31 08:15:41.469 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.469 Delaying start of download for F.US.YMM21 \| 2021-05-31 08:15:41.471 CQG WebAPI \| Starting real-time market data updates for: F.US.MNQM21. ID: 2 Service code: cqg \| 2021-05-31 08:15:41.490 CQG WebAPI \| Sending symbol resolution request for F.US.MNQM21. ID: 665191 \| 2021-05-31 08:15:41.490 CQG WebAPI \| Requesting security definition data for: F.US.MNQM21. ID: 2 \| 2021-05-31 08:15:41.490 CQG WebAPI \| Using primary service for historical data for F.US.MNQM21 \| 2021-05-31 08:15:41.490 Added historical Intraday data request for F.US.MNQM21 to the queue. \| 2021-05-31 08:15:41.490 Intraday data recording state for symbol F.US.MNQM21 is set to download 'Pending'. \| 2021-05-31 08:15:41.490 Triggering next historical data download in queue. \| 2021-05-31 08:15:41.490 DTC Client socket (6) \| Creating socket. \| 2021-05-31 08:15:41.491 DTC Client socket (6) \| New receive buffer size: 5242880 \| 2021-05-31 08:15:41.491 DTC Client socket (6) \| Connecting to IP: 204.15.197.13. \| 2021-05-31 08:15:41.491 Delaying start of download for F.US.MNQM21 \| 2021-05-31 08:15:41.510 CQG WebAPI \| Received symbol resolution report for symbol F.US.YMM21. Search Symbol: F.US.YMM21. Request ID: 665190. Contract ID: 1. \| 2021-05-31 08:15:41.510 CQG WebAPI \| Received symbol resolution report for symbol F.US.MNQM21. Search Symbol: F.US.MNQM21. Request ID: 665191. Contract ID: 2. \| 2021-05-31 08:15:41.524 CQG WebAPI \| Requesting market data for F.US.MNQM21 \| 2021-05-31 08:15:41.524 SC Data - All Services \| Network connection to server complete. \| 2021-05-31 08:15:41.528 SC Data - All Services \| Starting socket receive thread. \| 2021-05-31 08:15:41.528 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-05-31 08:15:41.528 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-05-31 08:15:41.566 SC Data - All Services \| Sending logon request message. \| 2021-05-31 08:15:41.566 CQG WebAPI \| Market data subscription for F.US.MNQM21 was unsuccessful. Text: Real-time data for instrument F.US.MNQ (corresponding to ID = 2) are not allowed. \| 2021-05-31 08:15:41.605 Symbol Error - F.US.MNQM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MNQ (corresponding to ID = 2) are not allowed. \| 2021-05-31 08:15:41.605 HD Request # 184 \| Downloading Intraday chart data for F.US.MNQM21 to the file F.US.MNQM21.scid. Service: cqg \| 2021-05-31 08:15:42.122 HD Request # 184 \| Performing multistage download. Downloading Minute data first. \| 2021-05-31 08:15:42.122 HD Request # 184 \| Download start date-time: 2021-04-14 16:14:13.000000. File last date-time: 2021-04-14 16:14:13.420000 \| 2021-05-31 08:15:42.122 HD Request # 184 \| Disabling Intraday chart updating for symbol. \| 2021-05-31 08:15:42.122 HD Request # 184 \| Requesting historical Minute data. \| 2021-05-31 08:15:42.122 HD Request # 184 \| Error downloading historical Intraday data for F.US.MNQM21. Instrument F.US.MNQ (corresponding to ID 2) is not allowed. \| 2021-05-31 08:15:42.202 HD Request # 184 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MNQM21 \| 2021-05-31 08:15:42.202 HD Request # 184 \| Completion time: 0s \| 2021-05-31 08:15:42.202 HD Request # 184 \| Intraday data download complete for F.US.MNQM21. Unique request ID: 137 \| 2021-05-31 08:15:42.202 Added historical Intraday data request for F.US.MNQM21 to the queue. \| 2021-05-31 08:15:42.202 Triggering next historical data download in queue. \| 2021-05-31 08:15:42.202 HD Request # 185 \| Downloading Intraday chart data for F.US.MNQM21 to the file F.US.MNQM21.scid. Service: cqg \| 2021-05-31 08:15:42.202 HD Request # 185 \| Rounding start date-time down to the minute: 2021-04-14 16:14:00.000 \| 2021-05-31 08:15:42.202 HD Request # 185 \| Download start date-time: 2021-04-14 16:14:00.000000. File last date-time: 00:00:00.000000 \| 2021-05-31 08:15:42.202 HD Request # 185 \| Requesting historical Tick data. \| 2021-05-31 08:15:42.202 HD Request # 185 \| Error downloading historical Intraday data for F.US.MNQM21. Instrument F.US.MNQ (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 \| 2021-05-31 08:15:42.281 HD Request # 185 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MNQM21 \| 2021-05-31 08:15:42.281 HD Request # 185 \| Add time&sales data \| Remembered last file record date-time: 00:00:00.000000 \| 2021-05-31 08:15:42.282 HD Request # 185 \| Completion time: 0s \| 2021-05-31 08:15:42.282 HD Request # 185 \| Intraday data download complete for F.US.MNQM21. Unique request ID: 137 \| 2021-05-31 08:15:42.282 Removing historical data download ID 137. \| 2021-05-31 08:15:42.282 Real-time Intraday chart data file updates started for F.US.MNQM21 \| 2021-05-31 08:15:42.282 Intraday chart data file opened for F.US.MNQM21 \| 2021-05-31 08:15:42.282 HD Request # 185 \| Enabling Intraday chart updating for symbol. \| 2021-05-31 08:15:42.282 Triggering next historical data download in queue. \| 2021-05-31 08:15:42.282 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:42.283 SC Data - All Services \| Received logon response. \| 2021-05-31 08:15:42.441 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-05-31 08:15:42.441 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-05-31 08:15:42.441 SC Data - All Services \| Successfully connected. \| 2021-05-31 08:15:42.441 SC Data - All Services \| Trading is not supported. \| 2021-05-31 08:15:42.441 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.YMM21 -> YMM21 \| 2021-05-31 08:15:42.441 SC Data - All Services \| Received security definition for symbol F.US.YMM21 \| 2021-05-31 08:15:42.567 CQG WebAPI \| Sending positions subscribe request. RequestID: 665194 \| 2021-05-31 08:15:46.203 CQG WebAPI \| Sending orders subscribe request. RequestID: 665195 \| 2021-05-31 08:15:46.203 HD Request # 186 \| Downloading Intraday chart data for F.US.YMM21 to the file F.US.YMM21.scid. Service: cbot \| 2021-05-31 08:15:47.111 HD Request # 186 \| Download start date-time: 2021-05-31 08:15:28.000000. File last date-time: 2021-05-31 08:15:28.567003 \| 2021-05-31 08:15:47.112 HD Request # 186 \| Using server: ds23.sierracharts.com port 10149 \| 2021-05-31 08:15:47.112 Socket (7) \| Creating socket. \| 2021-05-31 08:15:47.112 Socket (7) \| New receive buffer size: 5242880 \| 2021-05-31 08:15:47.112 Socket (7) \| Connecting to IP: 216.1.90.130. \| 2021-05-31 08:15:47.112 HD Request # 186 \| Setting DTC encoding to Binary VLS \| 2021-05-31 08:15:47.180 HD Request # 186 \| Sending historical data logon request message. \| 2021-05-31 08:15:47.180 HD Request # 186 \| Requesting Intraday data. Start date-time: 2021-05-31 08:15:28. Record interval: 0. Symbol: YMM21 \| 2021-05-31 08:15:47.701 HD Request # 186 \| Decompressing data. \| 2021-05-31 08:15:47.736 HD Request # 186 \| Receiving Intraday data for F.US.YMM21 starting at 2021-05-31 08:15:28.567000 \| 2021-05-31 08:15:47.736 Socket (7) \| CloseSocket call. \| 2021-05-31 08:15:47.737 Historical data download thread signaled to stop. \| 2021-05-31 08:15:47.737 Socket (7) \| Shutdown started. Waiting for graceful close. \| 2021-05-31 08:15:47.737 HD Request # 186 \| Timestamp of first Intraday data file record written: 2021-05-31 08:15:38.862000 \| 2021-05-31 08:15:47.737 HD Request # 186 \| Received 9 records from 2021-05-31 08:15:28.567000 to 2021-05-31 08:15:42.609000 (14.0 seconds) and wrote 5 records for F.US.YMM21 \| 2021-05-31 08:15:47.737 HD Request # 186 \| Add time&sales data \| Remembered last file record date-time: 2021-05-31 12:15:42.609000 \| 2021-05-31 08:15:47.745 HD Request # 186 \| Completion time: 0s \| 2021-05-31 08:15:47.745 HD Request # 186 \| Intraday data download complete for F.US.YMM21. Unique request ID: 136 \| 2021-05-31 08:15:47.745 Removing historical data download ID 136. \| 2021-05-31 08:15:47.745 Real-time Intraday chart data file updates started for F.US.YMM21 \| 2021-05-31 08:15:47.745 Intraday chart data file opened for F.US.YMM21 \| 2021-05-31 08:15:47.745 HD Request # 186 \| Enabling Intraday chart updating for symbol. \| 2021-05-31 08:15:47.745 Triggering next historical data download in queue. \| 2021-05-31 08:15:47.745 No download requests in the queue to start downloads for. \| 2021-05-31 08:15:47.745 Socket (7) \| Socket gracefully closed by remote side. \| 2021-05-31 08:15:47.770 Socket (7) \| Closed. \| 2021-05-31 08:15:47.770 Opened cached Intraday file: C:\SierraChart\Data\F.US.YMM21.scid. Thread ID: 13056 \| 2021-05-31 08:15:58.904 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-05-31 08:16:16.444 CQG WebSocket socket (1) \| Closed. \| 2021-05-31 08:16:16.444

[2021-05-31 15:24:33] #6 [Go To First Post]
John - SC Support - Posts: 38212
We see the following in the log: CQG WebAPI \| Market data subscription for F.US.MNQM21 was unsuccessful. Text: Real-time data for instrument F.US.MNQ (corresponding to ID = 2) are not allowed. \| 2021-05-31 08:15:41.605 Symbol Error - F.US.MNQM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MNQ (corresponding to ID = 2) are not allowed. \| 2021-05-31 08:15:41.605 But, you should not be getting these errors, as they come when you are trying to get the data from CQG, but you are setup to get the data from us. We want you to restart Sierra Chart and use the Forced Login option to ensure that your local copy of Sierra Chart is up to date with the information on our servers. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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