Support Board
Date/Time: Wed, 26 Feb 2025 16:11:32 +0000
Sin datos de negociacion
View Count: 559
| [2021-05-03 19:38:53] |
| User751124 - Posts: 3 |
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no ha sido posible conectarme a los datos de negociacion, aunque tengo saldo positivo en la cuenta y he realizado un pago de 36usd con tarjeta de crédito
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| [2021-05-03 20:48:55] |
| John - SC Support - Posts: 38179 |
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From Google Translate: It has not been possible to connect to the trading data, although I have a positive balance in the account and I have made a payment of 36usd by credit card
Your Sierra Chart account is fine. But you are not setup to get data from us. Therefore, you must have been getting it from your trading service. You would need to check with your broker as to why you might be having an issue with your data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 16:08:26] |
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From User: Hola
No he recibido ayuda con esta solicitud si no lo pueden solucionar ustedes, por favor me envian los pasos para comunicar con DENALI o que debo hacer. Con explicación clara, gracias. el soporte de ayuda para este caso ha sido muy malo por parte de Sierra Charts Inclusive realice un pago de 36USD EL 30/04/2021 y no he podido obtener acceso a los datos del paquete 5 Sierra Chart Support |
| [2021-05-24 19:34:49] |
| John - SC Support - Posts: 38179 |
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From Google Translate: Hello
I have not received help with this request If you cannot solve it, please send me the steps to communicate with DENALI or what should I do. With clear explanation, thank you. the help support for this case has been very bad from Sierra Charts I even made a payment of 36USD ON 04/30/2021 and I have not been able to access the data of package 5 We think there is a misunderstanding here. There is a limited amount of Real-Time data that is included with the Sierra Chart packages. In general, it is just Forex and CFD data that is included. For more information refer to the following: Real-Time Data If you need to get Real-Time data from us, then let us know the exchanges for which you want real-time data and we can give you the information for how to connect. Otherwise, if you are setup to get Real-Time data from your trading service, but you are having a problem with that, then let us know if that is the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-24 19:35:27
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| [2021-05-25 20:07:28] |
| User751124 - Posts: 3 |
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Hola! Los datos que necesito intercambiar son futuros del SP500 y NASDAQ con el paquete de level 5 En abril realice el pago para obtener los datos porque entendi que no los descontarian del balance de la cuenta Pero a pesar del pago de 36USD para el paquete 5 no recibi datos durante todo el mes Gracias por la ayuda Adjunto correo donde se evidencia el pago |
 PAGOSIERRA.PNG / V - Attached On 2021-05-25 20:04:31 UTC - Size: 62.27 KB - 181 views Attachment Deleted. |
| [2021-05-25 20:19:28] |
| John - SC Support - Posts: 38179 |
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From Google Translate: Hi!
The data I need to trade is SP500 and NASDAQ futures with the level 5 package In April I made the payment to obtain the data because I understood that they would not deduct them from the account balance But despite paying 36USD for package 5 I did not receive data for the whole month Thanks for the help I attach email where the payment is evidenced Package 5 only includes the Real-Time data as we have pointed out above, for Forex and CFDs. In order to get the Real-Time data for the S&P 500 and NASDAQ Futures, you would have to use the Denali Exchange Data Feed and pay for the Real-Time data. The $36.00 you paid was for the Sierra Chart Package 5 for one month. That is just to be able to use the software. Again, the real-time data for the CME Group (which is where the futures data you are wanting is from) costs extra. In order to get the Real-Time data for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Note that you will get the remainder of the month in which you first activate an exchange for free, which means that if you activate it today, you would get the remainder of May for free and then pay the full exchange fee on June 1. So you may want to wait until June 1 to activate the exchange in order to save some money. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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