Support Board
Date/Time: Mon, 25 Nov 2024 22:50:00 +0000
OEC connection
View Count: 3268
| [2014-03-06 15:53:38] |
| WarriorTrader - Posts: 245 |
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Hello, When I try to connect to OEC I get the reoccurring message below. I am using SC version 1094. I place trades with the OEC Trader so I only use the SC Sim connection for data. Also using the SC Real-time feed CME data. Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-06 10:39:59 OEC FIX Trading session: Unable to connect. The last connection is still in the process of logging out. | 2014-03-06 10:39:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-06 10:39:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-06 10:39:59 Disconnected from Open E Cry. | 2014-03-06 10:39:59 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-06 10:39:59 OEC FIX Trading session: Waiting for Logout response timed out. Closing the socket now. | 2014-03-06 10:40:01 The SSL socket was shut down successfully. | 2014-03-06 10:40:01 OEC FIX Trading session: Socket closed without completing the logout sequence. | 2014-03-06 10:40:01 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-06 10:40:01 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-06 10:40:01 The network socket is connected. | 2014-03-06 10:40:01 Starting SSL connection on the socket. | 2014-03-06 10:40:01 SSL socket is now connected. | 2014-03-06 10:40:02 OEC FIX Trading session: Sending the Logon message. | 2014-03-06 10:40:02 |
| [2014-03-06 16:06:52] |
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We notice this as well and we have just contacted OEC about this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-06 16:09:56] |
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As long as you have Global Settings >>Data/Trade Service Settings >> Reconnect on Failure enabled, then when this occurs and you lose the connection to OEC, the Sierra Chart provided data feed will continue to run, so long as you do not select File >> Disconnect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-12 16:28:53] |
| WarriorTrader - Posts: 245 |
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Hello, OEC is disconnecting ever 15 minutes or so. Every time it reconnects my charts reset which is a big problem. I've invested a lot of time in the SC platform, but if this continues I will have to move on to a more stable platform. I can't use 1078 because the statistics do not work. Thx, WT |
| [2014-03-12 17:31:27] |
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The stability issue is with OEC. Not Sierra Chart. Sierra Chart supports multiple Trading services which are listed here: https://www.sierrachart.com/index.php?l=doc/data.php And we do expect OEC to be resolving this problem very soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-12 18:06:55] |
| Fozdick - Posts: 35 |
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Well this BS has been going on for 10 days or so now. Broker and OEC says that SC changed something. I installed latest per your recommendation. You said there wasn't any difference in one of your post replying to somebody who went back to 1078. Then this morning I read you recommend going back so I did. Seems better. |
| [2014-03-12 19:55:19] |
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You said there wasn't any difference in one of your post replying to somebody who went back to 1078. Not sure what this was in reference to. Every posting we have on this board, is unique. So our response was based upon that particular support request/question. It should not be taken as general information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-12 23:10:26] |
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OEC is disconnecting ever 15 minutes or so. Every time it reconnects my charts reset which is a big problem. I've invested a lot of time in the SC platform, but if this continues I will have to move on to a more stable platform. Getting disconnected from OEC (Using OEC with Sierra EUREX/CME feed) - Suddenly worse than befor | Post: 26229 See 2 and 3 in that post. We will let OEC know about the problem. Not sure if you have access to this, but the problem has been reported here: http://www.openecry.com/cfbb/index.cfm?page=topic&topicID=911&start=lastpage With our experience with OEC, we suspect that this is not really that important to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-12 23:15:51
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| [2014-03-13 01:14:25] |
| NumbersBars - Posts: 141 |
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Just to add a note here. I am one of those "not-too-happy" Sierra Chart + OEC data feed user. I decided to spend some time browsing through OEC support forum as well. I can see how difficult it is for Sierra team trying to resolve the connection problem with that sort of response from OEC team.... Well, to be fair, Sierra Chart is still a solid platform. I just need to search for another datafeed or even broker. Think about this, if OEC is not actively solving the connection problem, it makes no difference for us to switch charting platform while stick to OEC feed. Old problems will appear sooner or later. A suggestion to Sierra team, could we have a sticky post/thread just for OEC connection problem updates? |
| [2014-03-13 01:19:16] |
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Please use this thread: [User Discussion] - Message to all OEC users Also, in regards to losing the connection every 15 minutes, thinking about this some more, it is probably not due to loss of heartbeat messages. If there is a loss of heartbeats on the FAST connection and there is no other data on the FAST connection it would be closed in about one minute time. In any case, the Message Log of Sierra Chart will indicate exactly why the connection is being lost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-13 03:45:54] |
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While OEC did not acknowledge it, apparently they did solve the missing heartbeats on the FAST connection. So this could not be the issue at this time because the heartbeats are clearly coming in. Earlier we did have 2 clear confirmations that they were not being sent. We had not recently tested to see if this condition still existed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-13 03:46:31
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| [2014-03-13 15:09:51] |
| Fozdick - Posts: 35 |
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Went back to 1077 - everything is working fine but no Market Stats [That was not handled well also] Not good with these contraptions - don't understand why we cant have both? |
| [2014-03-13 16:39:53] |
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This is because OEC is incompetent and does not care about the FIX connection problem. At this point, we do not have kind words for OEC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-13 16:40:22
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| [2014-03-13 18:33:28] |
| WarriorTrader - Posts: 245 |
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Hello, Looks like everything is cleared up. Things are back to normal. I know your hands are tied when dealing with OEC. I’m not paying 1K a month for SC so I don’t expected you to have a large testing team. Maybe you and OEC can find a better way to test things with real user activity in the future. Keep up the good work. --WT |
| [2014-03-13 19:38:13] |
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From what we see the problem is not resolved. We continue to receive reports of connectivity problems to OEC using the FIX protocol. As far as the testing goes, how would it be possible to test for something which we did not even know would exist to begin with and when it is also an issue that is not from our side or even understood as to what the exact problem is. No need to answer this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-14 02:17:05] |
| User36884 - Posts: 28 |
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Just out of curiosity, who provides SC's own data feed?
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| [2014-03-14 02:42:49] |
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The answer is a little involved, but the answer that really is probably most accurate for the purpose of answering the question, is that it is provided by us, Sierra Chart. The reason being is that the majority of the hardware and software behind the data feed is ours. And exchange connectivity is provided by Barchart Incorporated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-14 02:43:24
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| [2014-03-14 19:20:32] |
| stevensinfinity - Posts: 8 |
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Hey Guys, I am sorry to hear about your issues with OEC disconnectivity. I am a broker with Infinity Futures and understand the frustration customers can face. It's a shame, because Sierra is such an excellent charting package. With that being said, our Infinity AT platform works extremely well with Sierra Charts and I more than welcome you guys to try a demo. Feel free to use this link: http://www.infinityfutures.com/practiceaccount.aspx?ref=shae I'm also more than happy to answer any questions you may have. Feel free to contact me at s.haen@infinityfutures.com or by phone at (312) 373-6224. -Stevens Haen |
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