Support Board
Date/Time: Tue, 25 Feb 2025 00:51:22 +0000
Authorized Trading Account
View Count: 626
| [2021-03-26 13:29:42] |
| User894550 - Posts: 20 |
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Hello, I hope this finds you well. An action has been performed: Removed the Authorized Trading Account (AC121019) for the tt_order_routing.dtc.trading trading service. I don't understand why this has happened. I am not able to use my account. my account does not connect. please advise me further. i need to sort this issue as soon as possible. Looking forward to hear from you. Regards, |
| [2021-03-26 13:34:55] |
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There is a solution to this: The reason this was done is explained here: Questions and Answers Regarding TT (Trading Technologies) and AMP What you need to do now is: Set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols for your Chartbooks with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service This was because AMP removed the trading account from the TT system. This is an action in relation to what AMP did. Not Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 13:38:25] |
| User894550 - Posts: 20 |
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how can i get data through sierra chart?
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| [2021-03-26 13:41:55] |
| User894550 - Posts: 20 |
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how can I sort this issue through sierra chart?
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| [2021-03-26 14:12:41] |
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You are currently receiving data through Sierra Chart. In about three weeks though, you will need to connect Sierra Chart to a funded trading account. If you already have an account with AMP, have them set you up on the CQG system so you can connect once a month to that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-26 14:13:03
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| [2021-03-26 14:17:52] |
| User894550 - Posts: 20 |
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I am not connected. I am not receiving data. I am not able to connect on a sim account in sierra chart
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| [2021-03-26 14:40:41] |
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What you need to do now is: Set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols for your Chartbooks with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 10:13:18] |
| User894550 - Posts: 20 |
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I did all that, but still have a problem with the system. When I open sierra chart the chartbooks open, the charts do not download the data. Some charts have a yellow symbol saying: Waiting to download historical data, and other charts have a blue symbol saying: Downloading continuous contract data. I am not able to trade again today because of this, please advise me further to resolve this issue. Thank you. |
| [2021-03-29 16:43:11] |
| John - SC Support - Posts: 38150 |
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When you first open the chartbooks after making the changes from above, it will take a few minutes to open the charts, as the system is redownloading the data since you have new symbols. Be sure to wait at least 10 minutes to make sure the data all downloads. Also, we are wondering if you are wanting to make trades directly from within Sierra Chart. If that is the case, then you will need to talk to AMP about getting you setup with CQG for Order Routing. They should have already done this, but it does not sound like you received any information from them on this topic. Let us know when you have the CQG information and we will direct you further. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 17:32:05] |
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When I open sierra chart the chartbooks open, the charts do not download the data. Some charts have a yellow symbol saying: Waiting to download historical data, and other charts have a blue symbol saying: Downloading continuous contract data. It will take time for the historical data to finish downloading because you are using new symbols and continuous futures charts which apparently are set to load a large number of days. The downloads will eventually finish.To reduce the time to download the data, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-29 17:32:19
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