Support Board
Date/Time: Tue, 25 Feb 2025 11:29:29 +0000
Connection problem
View Count: 664
| [2021-03-19 11:16:08] |
| User625771 - Posts: 7 |
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Hi Support, I am an Infinity customer and was getting your charts through them before. As far as i understand Infinity and Sierra both now have they own datafeeds. This resultning in one being forced to choose between either one to still get the sierra charting software. I have tried for the last few days to get my charts working but have not succeeded with the help of Infinity support. It seems the problem is on your side. I would appreciate if support could create a remote session to solve my problem Regards Allen |
| [2021-03-19 11:51:47] |
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We have activated your Sierra Chart account for 7 days. In your case, as of March 1 you are no longer being billed for Sierra Chart through your Transact trading account and will need to begin paying for it directly to Sierra Chart. Refer to this thread about this: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker We can help you with any of the steps mentioned in the first post in that thread. All of them are quite easy. Let us know if you would like a call for help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-19 11:55:34
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| [2021-03-19 12:15:22] |
| User625771 - Posts: 7 |
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Many thanks for activating my charts. If i understand correctly my account will still be with Infinity but only the datafeed will be charged directly from Sierra- Is that correct? What happens to the live data feed for the DAX that i purchased? I would appreciate if you could give me a call so we can get things working so that i do not have any issues with connection after the 7 days. My telephone nr is 46722532250 I would appreciate if you could send me a message before ringing so that i am free to take your call. Regards Allen |
| [2021-03-19 14:29:47] |
| John - SC Support - Posts: 38150 |
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We can give you a call anytime now. Just respond back in here letting us know that you are available. Note that we call using Skype, so it will not show a phone number. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 17:30:30] |
| User625771 - Posts: 7 |
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Hi , I am available to do skype session to get my sierra charts working. I would also like to know all the related costs in regards to using your charts and datafeed? Is it the same as i had with Infinity ? If i remember correctly charting software was free if one did a certain nr of trades per month, is that also the same after the transition to sierra directly? I am on skype and my skype id is xxxxxxxxxxxxxxx Regards Allen Date Time Of Last Edit: 2021-03-22 19:45:26
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| [2021-03-22 19:46:50] |
| John - SC Support - Posts: 38150 |
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Are you still available today (Monday, March 22)? It is starting to get late in Sweden. It is currently 20:46 CET.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 19:51:48] |
| User625771 - Posts: 7 |
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Yes, i am available right now if that is also good with you.
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| [2021-03-22 20:28:34] |
| John - SC Support - Posts: 38150 |
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Talked with customer. He understands his login to Sierra Chart at this point and the changes to the billing.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 17:59:20] |
| User625771 - Posts: 7 |
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Hi Support, I would like to connect to my sierra charts and need to know exactly what i need to do? I also would like to know the costs for the following? 1. What is the cost for using Sierra charts on a monthly basis? and is the cost for a 30 days period from date of purchase or is the cost fixed on 1st to 30th for each month billing? 2. What does it cost to have the following, NYSE TICK data, NYSE volume data and also the vix? OR does one get access to all of these without any extra cost? Regards Allen |
| [2021-04-12 20:40:45] |
| John - SC Support - Posts: 38150 |
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I would like to connect to my sierra charts and need to know exactly what i need to do?
Your Sierra Chart should still be setup to connect to TransAct, so there should not be anything you need to do, except to have an active Sierra Chart account, which yours is not at this time. 1. What is the cost for using Sierra charts on a monthly basis? and is the cost for a 30 days period from date of purchase or is the cost fixed on 1st to 30th for each month billing?
Sierra Chart Usage Time is paid for on a 31 day cycle. We refer to it as a month, just for simplicity, but each time you pay for "1 month" of Sierra Chart, you are getting 31 days. The same is true if you pay for 6 months, you really get 186 days. 2. What does it cost to have the following, NYSE TICK data, NYSE volume data and also the vix? OR does one get access to all of these without any extra cost?
If you need Real-Time data, then you would need to use the Sierra Chart Exchange Data Feed and activate the U.S. Equities and CBOE Indices exchanges. The costs would be the following (all in USD): - Sierra Chart Exchange Data Feed Fee for 250 symbols: $25.00 - U.S. Equities Exchange: $10.50 - CBOE Indices: $5.25 Refer to the following for more information on the Sierra Chart Exchange Data Feed, including information on the number of symbols, pricing and Setup Instructions: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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