Support Board
Date/Time: Mon, 24 Feb 2025 16:42:00 +0000
Presently Have Denali Date Feed Paid Time Available But Cannot Access It
View Count: 824
| [2021-03-12 14:14:29] |
| Gedman - Posts: 19 |
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I have paid time available (balance of this month) for Denali Data Feed through SC and would like to use it. Amp (apparently) has made some changes in my settings so that I cannot access the SC "Global Trade Settings" in Data Trader Service Settings. It seems to be replaced by an Amp form. I need assistance in being able to re-access the Data Trade Service settings that I presently cannot, and then regain access to the time remaining for Denali usage this month. I expect it likely that I will switch back to SC's Denali and continue with it after this month. Thanks much. |
| [2021-03-12 15:33:21] |
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Everything looks set up correctly regarding the data feed for your Sierra Chart account. Here are the Instructions to access the new Settings Windows: Settings Windows Interface We want you to open a chart, and then post a copy of the Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-12 15:33:49
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| [2021-03-12 16:12:58] |
| Gedman - Posts: 19 |
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Here is the copy of the Message Log per instructions: Software version: 2233 64-bit | 2021-03-12 08:04:12.982 Primary Thread ID: 13720 | 2021-03-12 08:04:12.982 Usage end date: 2021-04-10 | 2021-03-12 08:04:12.982 Enabled for: Sierra Chart Historical Data Service. | 2021-03-12 08:04:12.982 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-12 08:04:12.982 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-12 08:04:12.982 Enabled for exchange2: CME (Trading Account Required) | 2021-03-12 08:04:12.982 Enabled for exchange2: CBOT (Trading Account Required) | 2021-03-12 08:04:12.982 Enabled for exchange2: COMEX (Trading Account Required) | 2021-03-12 08:04:12.982 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-03-12 08:04:12.982 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-12 08:04:12.982 Current selected Data/Trading service: DTC - Sub Instance | 2021-03-12 08:04:12.982 Custom symbol settings values: enabled | 2021-03-12 08:04:12.982 Chart Update Interval: 100 | 2021-03-12 08:04:12.982 Intraday Data Storage Time Unit: 0 | 2021-03-12 08:04:12.982 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-12 08:04:12.982 2021-03-12 16:04:12 Local computer time in UTC | 2021-03-12 08:04:12.982 2021-03-12 08:04:12 Local computer time in SC Time Zone | 2021-03-12 08:04:12.982 2021-03-11 23:22:17 Server time in UTC | 2021-03-12 08:04:12.982 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-12 08:04:12.982 Program path: C:\SierraChart\SierraChartInstance_3\ | 2021-03-12 08:04:12.982 Data Files path: C:\SierraChart\SierraChartInstance_3\Data\ | 2021-03-12 08:04:12.982 OS Version Number: 10.0 | 2021-03-12 08:04:12.982 Locale Setting: C | 2021-03-12 08:04:12.982 DLLs: IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-03-12 08:04:12.983 Allowed protected custom studies: | 2021-03-12 08:04:12.983 File >> Disconnect selected. | 2021-03-12 08:09:16.526 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2021-03-12 08:09:16.532 DTC Client socket (4) | CloseSocket call. | 2021-03-12 08:09:16.533 DTC Client socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-12 08:09:16.533 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-03-12 08:09:16.533 DTC Client socket (4) | Socket gracefully closed by remote side. | 2021-03-12 08:09:16.533 DTC Client socket (4) | Closed. | 2021-03-12 08:09:16.533 SC Futures Order Routing/Data | Disconnected. | 2021-03-12 08:09:16.537 SC Futures Order Routing/Data | Connecting to the server 127.0.0.1. Port 11099 | 2021-03-12 08:09:31.538 DTC Client socket (1) | Creating socket. | 2021-03-12 08:09:31.538 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-12 08:09:31.538 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-03-12 08:09:31.538 SC Futures Order Routing/Data | Network connection to server complete. | 2021-03-12 08:09:31.544 SC Futures Order Routing/Data | Starting socket receive thread. | 2021-03-12 08:09:31.544 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-12 08:09:31.544 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-03-12 08:09:31.546 SC Futures Order Routing/Data | Sending logon request message. | 2021-03-12 08:09:31.546 SC Futures Order Routing/Data | Received logon response. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=sc_futures.dtc.trading|SymbolSettings=sc_futures.dtc.trading. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Trading is supported. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | OCO Orders supported. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Bracket Orders supported. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Connected to server complete. | 2021-03-12 08:09:31.597 Triggering next historical data download in queue. | 2021-03-12 08:09:31.597 Triggering next historical data download in queue. | 2021-03-12 08:09:31.597 Triggering next historical data download in queue. | 2021-03-12 08:09:31.597 Triggering next historical data download in queue. | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Starting real-time market data updates for: ES-201812-GLOBEX. ID: 1 | 2021-03-12 08:09:31.597 SC Futures Order Routing/Data | Requesting security definition data for: ES-201812-GLOBEX. ID: 1 | 2021-03-12 08:09:31.597 Added historical Intraday data request for ES-201812-GLOBEX to the queue. | 2021-03-12 08:09:31.598 Intraday data recording state for symbol ES-201812-GLOBEX is set to download 'Pending'. | 2021-03-12 08:09:31.598 No download requests in the queue to start downloads for. | 2021-03-12 08:09:31.606 Delaying start of download for ES-201812-GLOBEX | 2021-03-12 08:09:31.606 No download requests in the queue to start downloads for. | 2021-03-12 08:09:31.606 No download requests in the queue to start downloads for. | 2021-03-12 08:09:31.606 SC Futures Order Routing/Data | Received security definition for symbol ES-201812-GLOBEX | 2021-03-12 08:09:31.609 SC Futures Order Routing/Data | Starting real-time market data updates for: ESH21_FUT_CME. ID: 2 | 2021-03-12 08:09:31.623 SC Futures Order Routing/Data | Requesting security definition data for: ESH21_FUT_CME. ID: 2 | 2021-03-12 08:09:31.623 Added historical Intraday data request for ESH21_FUT_CME to the queue. | 2021-03-12 08:09:31.623 Intraday data recording state for symbol ESH21_FUT_CME is set to download 'Pending'. | 2021-03-12 08:09:31.623 Triggering next historical data download in queue. | 2021-03-12 08:09:31.623 SC Futures Order Routing/Data | Received security definition for symbol ESH21_FUT_CME | 2021-03-12 08:09:31.632 SC Futures Order Routing/Data | Starting real-time market data updates for: ESM21_FUT_CME. ID: 3 | 2021-03-12 08:09:31.979 SC Futures Order Routing/Data | Requesting security definition data for: ESM21_FUT_CME. ID: 3 | 2021-03-12 08:09:31.979 SC Futures Order Routing/Data | Starting real-time market data updates for: SIN21_FUT_COMEX. ID: 4 | 2021-03-12 08:09:31.980 SC Futures Order Routing/Data | Requesting security definition data for: SIN21_FUT_COMEX. ID: 4 | 2021-03-12 08:09:31.980 SC Futures Order Routing/Data | Starting real-time market data updates for: SIK21_FUT_COMEX. ID: 5 | 2021-03-12 08:09:31.980 SC Futures Order Routing/Data | Requesting security definition data for: SIK21_FUT_COMEX. ID: 5 | 2021-03-12 08:09:31.980 SC Futures Order Routing/Data | Received security definition for symbol ESM21_FUT_CME | 2021-03-12 08:09:31.989 SC Futures Order Routing/Data | Received security definition for symbol SIN21_FUT_COMEX | 2021-03-12 08:09:31.989 SC Futures Order Routing/Data | Received security definition for symbol SIK21_FUT_COMEX | 2021-03-12 08:09:31.989 HD Request # 19 | Downloading Intraday chart data for ES-201812-GLOBEX to the file ES-201812-GLOBEX.scid. Service: DTCSubInstance | 2021-03-12 08:09:36.574 HD Request # 19 | Download start date-time: 2020-09-07 09:09:36.000000. File last date-time: 2018-12-21 06:29:58.001347 | 2021-03-12 08:09:36.578 HD Request # 19 | Using server: 127.0.0.1 port 11098 | 2021-03-12 08:09:36.578 Socket (2) | Creating socket. | 2021-03-12 08:09:36.578 Socket (2) | New receive buffer size: 5242880 | 2021-03-12 08:09:36.578 Socket (2) | Connecting to IP: 127.0.0.1. | 2021-03-12 08:09:36.578 HD Request # 19 | Setting DTC encoding to Binary VLS | 2021-03-12 08:09:36.584 HD Request # 19 | Sending historical data logon request message. | 2021-03-12 08:09:36.584 HD Request # 19 | Requesting Intraday data. Start date-time: 2020-09-07 09:09:36. Record interval: 0. Symbol: ES-201812-GLOBEX | 2021-03-12 08:09:36.585 HD Request # 19 | Decompressing data. | 2021-03-12 08:09:36.595 HD Request # 19 | Receiving Intraday data for ES-201812-GLOBEX starting at 2018-12-21 05:30:01.000000 | 2021-03-12 08:09:36.602 Socket (2) | CloseSocket call. | 2021-03-12 08:09:36.602 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-12 08:09:36.602 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-12 08:09:36.603 Socket (2) | Socket gracefully closed by remote side. | 2021-03-12 08:09:36.603 Socket (2) | Closed. | 2021-03-12 08:09:36.604 Historical data download thread signaled to stop. | 2021-03-12 08:09:36.700 HD Request # 19 | Received 3028 records from 2018-12-21 05:30:01.000000 to 2018-12-21 06:29:58.001000 (60.0 minutes) and wrote 0 records for ES-201812-GLOBEX | 2021-03-12 08:09:36.700 HD Request # 19 | Add time&sales data | Remembered last file record date-time: 2018-12-21 14:29:58.001347 | 2021-03-12 08:09:36.701 HD Request # 19 | Completion time: 0s | 2021-03-12 08:09:36.701 HD Request # 19 | Intraday data download complete for ES-201812-GLOBEX. Unique request ID: 19 | 2021-03-12 08:09:36.701 Removing historical data download ID 19. | 2021-03-12 08:09:36.701 Real-time Intraday chart data file updates started for ES-201812-GLOBEX | 2021-03-12 08:09:36.701 Intraday chart data file opened for ES-201812-GLOBEX | 2021-03-12 08:09:36.701 HD Request # 19 | Enabling Intraday chart updating for symbol. | 2021-03-12 08:09:36.701 Triggering next historical data download in queue. | 2021-03-12 08:09:36.701 HD Request # 20 | Downloading Intraday chart data for ESH21_FUT_CME to the file ESH21_FUT_CME.scid. Service: cme | 2021-03-12 08:09:36.701 HD Request # 20 | Download start date-time: 2021-03-12 07:59:06.000000. File last date-time: 2021-03-12 07:59:06.077001 | 2021-03-12 08:09:36.701 HD Request # 20 | Using server: ds21.sierracharts.com port 10149 | 2021-03-12 08:09:36.701 Socket (2) | Creating socket. | 2021-03-12 08:09:36.752 Socket (2) | New receive buffer size: 5242880 | 2021-03-12 08:09:36.752 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-03-12 08:09:36.752 HD Request # 20 | Setting DTC encoding to Binary VLS | 2021-03-12 08:09:36.935 HD Request # 20 | Sending historical data logon request message. | 2021-03-12 08:09:36.935 HD Request # 20 | Requesting Intraday data. Start date-time: 2021-03-12 07:59:06. Record interval: 0. Symbol: ESH21 | 2021-03-12 08:09:37.594 HD Request # 20 | Decompressing data. | 2021-03-12 08:09:37.685 HD Request # 20 | Receiving Intraday data for ESH21_FUT_CME starting at 2021-03-12 07:59:06.073000 | 2021-03-12 08:09:37.765 Socket (2) | CloseSocket call. | 2021-03-12 08:09:37.901 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-12 08:09:37.901 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-12 08:09:37.901 Historical data download thread signaled to stop. | 2021-03-12 08:09:37.915 HD Request # 20 | Timestamp of first Intraday data file record written: 2021-03-12 07:59:06.285000 | 2021-03-12 08:09:37.915 HD Request # 20 | Received 16242 records from 2021-03-12 07:59:06.073000 to 2021-03-12 08:09:34.369001 (10.5 minutes) and wrote 16233 records for ESH21_FUT_CME | 2021-03-12 08:09:37.915 HD Request # 20 | Add time&sales data | Remembered last file record date-time: 2021-03-12 16:09:34.369001 | 2021-03-12 08:09:37.919 HD Request # 20 | Completion time: 1s | 2021-03-12 08:09:37.919 HD Request # 20 | Intraday data download complete for ESH21_FUT_CME. Unique request ID: 20 | 2021-03-12 08:09:37.919 Removing historical data download ID 20. | 2021-03-12 08:09:37.919 Real-time Intraday chart data file updates started for ESH21_FUT_CME | 2021-03-12 08:09:37.919 Intraday chart data file opened for ESH21_FUT_CME | 2021-03-12 08:09:37.919 HD Request # 20 | Enabling Intraday chart updating for symbol. | 2021-03-12 08:09:37.919 Triggering next historical data download in queue. | 2021-03-12 08:09:37.919 No download requests in the queue to start downloads for. | 2021-03-12 08:09:37.919 Socket (2) | Socket gracefully closed by remote side. | 2021-03-12 08:09:37.992 Socket (2) | Closed. | 2021-03-12 08:09:37.992 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\ESH21_FUT_CME.scid. Thread ID: 11892 | 2021-03-12 08:09:38.023 |
| [2021-03-12 16:29:17] |
| John - SC Support - Posts: 38124 |
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The problem is that you need to change the Service setting to CQG WebAPI and then enter your Username and Password for CQG. We have some new windows and it sounds like you are having trouble using them. Refer to the information at the following link for how to interact with the Service Setting specifically: Settings Windows Interface: Item List (Working with Sierra Chart Windows >> Selection Specific Options) So go to File >> Data/Trade Service Settings to open that window, and then select the Service setting per the above information and change that to CQG WebAPI, the select the A button to the right of that selection. After you do that, you will see the Username and Password options below that setting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 16:37:04] |
| Gedman - Posts: 19 |
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I appreciate your responsiveness very much. What I really want to accomplish at this point is to reset data service to the Denali and use it this month (which has been paid for). Meantime, I expect to add additional funds to my account to pay for the Denali going forward. George |
| [2021-03-12 17:06:52] |
| Gedman - Posts: 19 |
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I am looking at the Data/Trade Service Settings Window, but I am not seeing where I can toggle to the Denali. I do see this option: "Use Market Data Direct From Primary Server" and that phrase is followed by "Yes" What I don't see is a choice of data sources, i.e, Denali thru SC, or CQG. Is there another window that contains the data service options? George |
| [2021-03-12 17:27:33] |
| John - SC Support - Posts: 38124 |
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The first thing you need to do is to change that Service to "CQG WebAPI". Then enter your CQG credentials in the Username and Password items that will show up below, as we stated above. After you do that, select the tab at the top of that same window for "Common Settings". Make sure that the option for "Allow Support For Sierra Chart Data Feeds" is set to "Yes". This is the setting that ensures that you will receive the Denali data instead of the CQG data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 17:32:45] |
| Gedman - Posts: 19 |
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Maybe I'm asking the wrong question. In the (new) Data/Trade Service Settings Window, for "Curent Selected Service (List)" I see "SC Data - All Services [Data]" and "SC Futures Order Routing/Data (trading)". I expect the latter one, "SC Futures Order....(trading)" is the one I want, and it is the one shown to be currently active. It doesn't identify itself as "Denali". I expect the "SC Futures Order Routing/Data (trading)" is the one I want. However, my trading charts reflect that I am receiving "delayed" data. It doesn't identify the source of the delayed data. I want to select Denali Data (which I've already paid for) and I want the data to be live. Please advise what I need to do differently/additionally to receive live Denali Data. Thank you again. |
| [2021-03-12 17:35:37] |
| Gedman - Posts: 19 |
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John, I just re-read your post above and see that I was skipping/missing some of your instructions. Amp has not provided me with CQG login credentials to my knowledge. I will check with them. George |
| [2021-03-12 17:41:10] |
| John - SC Support - Posts: 38124 |
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Yes, they should have changed you to CQG a few weeks ago when all the issues with the order routing with TT occurred. AMP is no longer supporting the Sierra Chart Order Routing Service. So you will be using CQG for Order Routing. But you can (and will) get your data from the Denali Exchange Data Feed. If you follow the instructions we gave you, you will then be all setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-12 18:00:25] |
| Gedman - Posts: 19 |
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As I understand it, Amp has a workaround for the TT issue. I have a request into Amp right now. I am not sure what they have me connected to, CQG or Denali on a delayed basis. They certainly did not provide me with CQG login credentials. If I am presently on Denali delayed data, will my SC account name and password get me into the area I need to access to set up the Denali live? Am I correct that the TT issue is not an issue at this point? If Denali is to be used with the Amp TT work around, would I be better off just using the standard SC data? I do want to respect your time and bring this thread to an end. Thank you for your help. |
| [2021-03-12 22:37:42] |
| John - SC Support - Posts: 38124 |
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We think there is some confusion on what Denali is. Denali is just a Data Feed. You can use the Denali Data Feed with any trading service that we support. You were previously using the Sierra Chart Order Routing Service, which used TT in the back-end to place orders. With that service, you were also using the Denali Exchange Data Feed. AMP has stopped support for the Sierra Chart Order Routing Service, and in doing so, they are moving those customers to using CQG for their order routing. This is why we ask about whether you have received CQG credentials. You can (and should) continue to use the Denali Exchange Data Feed with the CQG order routing. At this time, you just need to get with AMP and see if they have moved you to CQG. If they have, then once you get the CQG credentials let us know and we will direct you from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 02:37:08] |
| Gedman - Posts: 19 |
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John, presently I'm set to move forward with SC & Denali. I'm no longer using the CQG data. Am a little unclear about CQG order routing. Have been reading SC help instructions, but with the new data/trade service settings window it is difficult to determine exactly how to set it up. Also, while working on the process I accidentally corrupted my Instance 1 settings window. Any help you can provide to clear this up will be appreciated. |
| [2021-03-17 08:43:27] |
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Refer to step 8 for the updated screenshot for the new Settings Window for CQG: CQG Trading Platform Service: Setup Instructions And that section has all the necessary set up instructions for CQG. Also refer to the instructions here: Settings Windows Interface Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 22:30:59] |
| Gedman - Posts: 19 |
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I have acquired CQG trading credentials and believe the Data/Trade Service Settings Window is properly configured (wouldn't stake my life on it). My instance 1 window now shows a chart (not a black hole any more). I need to roll over the ES contract. I expect I am to use the CME contract nomenclature that SC uses, and not the nomenclature that CQG uses (but maybe this is wrong). If you would take a look at my setup as it is now, I'm believe it's about ready to go. If you find that it is, then I will rollover the present expired contract and go from there. Appreciative of the assistance provided. |
| [2021-03-18 00:36:41] |
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We do not have the ability to see the settings you are using in Sierra Chart. You just need to go through the instructions here: CQG Trading Platform Service: Setup Instructions Regarding rolling over a futures contract, refer to: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-18 02:13:02] |
| Gedman - Posts: 19 |
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Data is not flowing to Instance 1. Something is amiss in the settings. Would very much appreciate help in completing the work I've done to return to Denali Data and have it work with CQG in place of TT. John had mentioned helping me once I got to this point and that would be great. |
| [2021-03-18 14:22:33] |
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If you still have this issue: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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