Support Board
Date/Time: Wed, 19 Feb 2025 00:28:22 +0000
Automatic Data Feed continuation
View Count: 631
| [2021-01-04 10:45:02] |
| User820638 - Posts: 21 |
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Hi I had enough money to cover my next months subscriptions but it still cancelled my account. How can I stop this from happening? |
| [2021-01-04 11:09:36] |
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There were not enough funds to renew the data feed. There was enough to renew Sierra Chart. The Denali Exchange Data Feed has been canceled on your account due to Insufficient balance to activate service. A balance of at least 51.2 USD is required for scottfer to pay for all required services. Current balance for account (**) is 11.52 USD. Make Payment For 39.68 USD: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit&Amount=39.68 . You can reactivate the recently deactivated services from this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-04 11:26:18] |
| User820638 - Posts: 21 |
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Where can i see my current balance sorry, I had $120 but not seeing it
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| [2021-01-04 11:28:11] |
| User820638 - Posts: 21 |
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I paid $120 on the 27.12.20
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| [2021-01-04 11:36:37] |
| User820638 - Posts: 21 |
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I figured out what happened I paid the $120 to an old sierra chart account I don't use by mistake can I get that amount transferred to this account please? Also I seem to be paying more now than last month, how can i see what I was paying last month please? Thanks Scott Date Time Of Last Edit: 2021-01-04 11:46:25
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| [2021-01-04 16:55:01] |
| John - SC Support - Posts: 38036 |
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Please start an Account Support Ticket to have the funds transferred between accounts. Just make sure that you logged into the Sierra Chart website as the account from which you want to transfer the funds out. This way we know the appropriate person is making the request. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets You can always view your current funds on the Control Panel for your account on the Sierra Chart website. You can access the Control Panel by selecting Help >> Account Control Panel from within Sierra Chart, which will automatically log you in to the website using the Account you were logged into Sierra Chart. You can also access the Control Panel through this link: https://www.sierrachart.com/UserControlPanel.php Also on the Control Panel is a link for View Transaction Log and Payment Receipts, which will give you all the transactions for your account. You can also access this directly through this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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