Support Board
Date/Time: Wed, 12 Feb 2025 04:36:25 +0000
Cannot login to my sim account again
View Count: 467
| [2020-10-06 00:39:37] |
| User876085 - Posts: 14 |
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Hello Just came home from work and I am unable to log into my sim account. Was able to log in last night after market opened with no problem. Have not done anything on my end. No computer changes. No updates of any software of any kind. Just unable to log into my sim account. Infinity AT is working fine. I am able to log into my live account. Have contacted transact support and they indicate no problems on their end and to try updating Sierra charts. I have completed that task and am running version 2177 64 bit. Can you tell me why I am unable to run Sierra charts in Sim mode? Thank You Irv Olsen |
| [2020-10-06 06:52:23] |
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It sounds like you are having trouble connecting to an external trading service. In this case Transact. Is this correct? We do not control those connections. All documentation we have regarding Transact connection issues is here: TransAct Futures Trading Service Consider using this service instead: Simulated Futures Trading Service Can you tell me why I am unable to run Sierra charts in Sim mode? Trade Simulation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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