Support Board
Date/Time: Fri, 07 Feb 2025 16:58:39 +0000
New Instance returning Invalid Account
View Count: 903
| [2020-06-09 12:47:50] |
| Yoda - Posts: 106 |
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Yesterday my Account Name was changed and a new password was set. I then started up my Sierra Chart v 2118 and entered in my new account name and password. Today SC automatically started without any issue. However, when I try to open a new instance I'm receiving the following error message: "Invalid Account Name or Password. Make sure these are correctly entered." Because this is a new instance inside a running SC the account name and password are grayed out. If I press cancel it stops the automatic creation of the new instance, but it still doesn't allow me to change the account name or password. I also know that they are correct because I would not have been able to sign into SC in the first place. I can see that my account name is the new one. Any suggestions on what the issue might be and how it can be fixed? |
| [2020-06-09 18:18:54] |
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This does not make sense to us. The first thing we want you to do is to exit all installations of Sierra Chart and on the main instance of Sierra Chart follow the Forced Login instructions: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-09 22:04:28] |
| Yoda - Posts: 106 |
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The first thing we want you to do is to exit all installations of Sierra Chart and on the main instance of Sierra Chart follow the Forced Login instructions
Unfortunately, following the above instructions did not resolve the issue. However, since I could see the correct account name when the new instance starts, I figured that the issue must be with my password. So I reset my password and removed all of the punctuation marks and included only letters and numbers. This worked! So for some reason, a new instance does not seem to accept punctuation marks in the password while your web login and the main instance of SC don't have an issue with them. |
| [2020-06-09 22:26:32] |
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Yes actually that would sense because it is passed through the command line, encrypted though, so during the parsing process it fails based on the characters.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-09 22:27:27
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