Support Board
Date/Time: Fri, 07 Feb 2025 20:00:54 +0000
Post From: New Instance returning Invalid Account
| [2020-06-09 12:47:50] |
| Yoda - Posts: 106 |
|
Yesterday my Account Name was changed and a new password was set. I then started up my Sierra Chart v 2118 and entered in my new account name and password. Today SC automatically started without any issue. However, when I try to open a new instance I'm receiving the following error message: "Invalid Account Name or Password. Make sure these are correctly entered." Because this is a new instance inside a running SC the account name and password are grayed out. If I press cancel it stops the automatic creation of the new instance, but it still doesn't allow me to change the account name or password. I also know that they are correct because I would not have been able to sign into SC in the first place. I can see that my account name is the new one. Any suggestions on what the issue might be and how it can be fixed? |