Support Board
Date/Time: Fri, 07 Feb 2025 14:18:17 +0000
Suddenly getting disconnected
View Count: 549
[2020-06-04 16:48:23] |
Ernie Doo - Posts: 46 |
Dear SC team, There have been occasions when I got disconnected from the SC Futures Order Routing/Data server. It has been happening lately twice a week and, needless to say, this messes up entirely with my study and trading. I am pasting the message I immediately receive in the “Message Log” after losing connection at the end of this post. I copied the complete log in case you need it. I am only using this computer to receive real-time data. I use another computer for programming and testing which is not connected to the real-time data server and even when I connect, I connect to the SC Data – All Services and unchecked the tick box for “Allow Support for Sierra Chart Data Feeds” as explained in your online instructions. Throughout the time when the disconnection happened, I was using my other computer and I was connected to the internet, so I know there was no disconnection from my internet. By the way, according to the log the connection was lost at 16:18 of today (2018.06.04) and it was not until 17:00 that the connection was reestablished. Can you please help me out? Why is this happening? Here is the log message: DTC Client socket (2) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.191 DTC Client socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.192 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 * DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 * DTC Client socket (2) | CloseSocket call. | 2020-06-04 16:11:16.591 |
[2020-06-04 17:04:29] |
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We need to know Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server, Backup Server 1 and Backup Server 2 are set to. And we also need to see the entire Message Log. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We do not even know what connections were lost, whether this was the order routing connection or market data. In any case, it is clear there is some network connectivity issue you are having on your side. This would not be a server issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 17:04:44
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[2020-06-05 06:27:16] |
Ernie Doo - Posts: 46 |
Very well, here is the information you requested: Backup Server 1: Server 1 Backup Server 1: Server 4 MESSAGE LOG: Reading Internal Order ID file. | 2020-06-04 14:05:12.877 Reading Trade Orders file. | 2020-06-04 14:05:13.094 Reading Trade Positions file. | 2020-06-04 14:05:13.111 Reading Account Balance file. | 2020-06-04 14:05:13.123 UDPListener (1380). Port 22904 | Listening on UDP port 22904. | 2020-06-04 14:05:13.176 Software version: 2102 64-bit | 2020-06-04 14:05:13.176 Primary Thread ID: 4468 | 2020-06-04 14:05:13.176 Usage end date: 2021-03-28 | 2020-06-04 14:05:13.176 Enabled for: Advanced Features 2. | 2020-06-04 14:05:13.176 Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 14:05:13.176 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-06-04 14:05:13.176 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 14:05:13.176 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-06-04 14:05:13.176 Enabled for exchange: Eurex with Market Depth | 2020-06-04 14:05:13.176 Received 1 data feed usernames. | 2020-06-04 14:05:13.176 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 14:05:13.176 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-06-04 14:05:13.176 Custom symbol settings values: disabled | 2020-06-04 14:05:13.176 Chart Update Interval: 50 | 2020-06-04 14:05:13.176 Intraday Data Storage Time Unit: 0 | 2020-06-04 14:05:13.176 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-06-04 14:05:13.176 2020-06-04 14:05:13 Local computer time | 2020-06-04 14:05:13.176 2020-06-04 12:05:13 Local computer time in UTC | 2020-06-04 14:05:13.176 2020-06-04 14:05:13 Local computer time in SC Time Zone | 2020-06-04 14:05:13.176 2020-06-04 12:05:13 Server time in UTC | 2020-06-04 14:05:13.176 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-04 14:05:13.176 Program path: C:\SierraChart\ | 2020-06-04 14:05:13.176 Data Files path: C:\SierraChart\Data\ | 2020-06-04 14:05:13.176 OS Version Number: 10.0 | 2020-06-04 14:05:13.177 Locale Setting: C | 2020-06-04 14:05:13.177 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, V54_20.05.20_Ern_DTLR1_TradingSystem_64.dll, V54_20.05.20_Ern_z1MinChart-MAs-CndlSz_64.dll, V54_20.05.20_Ern_z1SecChartReporting_64.dll | 2020-06-04 14:05:13.178 Created the DTC Protocol server. | 2020-06-04 14:05:13.228 DTC Protocol Server listening on port 11099. | 2020-06-04 14:05:13.229 Created the DTC Protocol historical data server. | 2020-06-04 14:05:13.229 HD Server Manager | Listening on port 11098 | 2020-06-04 14:05:13.232 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-06-04 14:05:13.233 Received 5 login tokens. | 2020-06-04 14:05:13.312 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:13.355 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-04 14:05:13.370 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-04 14:05:13.370 Symbol settings MD5 received. Request ID: 1. | 2020-06-04 14:05:13.478 Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. | 2020-06-04 14:05:13.478 Symbol settings received. Request ID: 2. | 2020-06-04 14:05:13.780 Files to Open on Start up | Opening file: DAX.Cht | 2020-06-04 14:05:16.347 Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_z1SecChartReporting_64.dll | 2020-06-04 14:05:16.366 FDAXM20_FUT_Eurex [CB] 1 Sec #1 | Reloading chart. | 2020-06-04 14:05:16.445 Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_z1MinChart-MAs-CndlSz_64.dll | 2020-06-04 14:05:16.570 Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_DTLR1_TradingSystem_64.dll | 2020-06-04 14:05:16.657 FDAXM20_FUT_Eurex [CB] 1 Min #2 | Reloading chart. | 2020-06-04 14:05:17.071 FDAXM20_FUT_Eurex Daily #3 | Reloading chart. | 2020-06-04 14:05:17.166 Mapping FDAXM20_FUT_Eurex to DYM20. Service code: eurex | 2020-06-04 14:05:17.226 Starting DelayedDownloadMonitoringTimer | 2020-06-04 14:05:17.226 Starting HDTimeoutTimer | 2020-06-04 14:05:17.226 Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:17.226 Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 14:05:17.226 Triggering next historical data download in queue. | 2020-06-04 14:05:17.226 HD Request # 1 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 14:05:17.228 HD Request # 1 | Download start date-time: 2020-06-04 13:40:57.000 | 2020-06-04 14:05:17.228 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 14:05:17.231 Socket (1) | Creating socket. | 2020-06-04 14:05:17.236 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-06-04 14:05:17.236 Starting DelayedDownloadMonitoringTimer | 2020-06-04 14:05:17.318 Starting HDTimeoutTimer | 2020-06-04 14:05:17.318 Added historical Daily data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:17.319 Triggering next historical data download in queue. | 2020-06-04 14:05:17.319 HD Request # 2 | Downloading Historical Daily chart data for FDAXM20_FUT_Eurex. Starting date: 2020-06-02. Service: sc_futures.dtc.trading | 2020-06-04 14:05:17.326 HD Request # 2 | Requesting historical Daily data for DYM20 starting at 2020-06-01 | 2020-06-04 14:05:17.326 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:17.492 HD Request # 1 | Sending historical data logon request message. | 2020-06-04 14:05:17.492 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-06-04 13:40:57. Record interval: 0. Symbol: DYM20 | 2020-06-04 14:05:17.610 HD Request # 1 | Decompressing data. | 2020-06-04 14:05:17.736 HD Request # 1 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 13:40:57 | 2020-06-04 14:05:17.736 Socket (1) | CloseSocket call. | 2020-06-04 14:05:18.081 HD Request # 1 | Historical data for FDAXM20_FUT_Eurex is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-06-04 14:05:18.081 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:18.082 Historical data download thread signaled to stop. | 2020-06-04 14:05:18.082 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-06-04 13:41:00 | 2020-06-04 14:05:18.082 HD Request # 1 | Received 6711 records from 2020-06-04 13:40:57.000 to 2020-06-04 14:05:17.001 (24.3 minutes) and wrote 6705 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:18.082 HD Request # 1 | Completion time: 0s | 2020-06-04 14:05:18.114 HD Request # 1 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 1 | 2020-06-04 14:05:18.114 Removing historical data download ID 1. | 2020-06-04 14:05:18.114 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-06-04 14:05:18.114 Triggering next historical data download in queue. | 2020-06-04 14:05:18.114 HD Request # 2 | Receiving historical Daily data for FDAXM20_FUT_Eurex starting at 2020-06-02 | 2020-06-04 14:05:18.127 HD Request # 2 | Writing historical Daily data to the file FDAXM20_FUT_Eurex.dly | 2020-06-04 14:05:18.128 HD Request # 2 | Received 4 records from 2020-06-02 00:00:00 to 2020-06-04 00:00:00 (3.0 days) and wrote 3 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:18.132 HD Request # 2 | Completion time: 1s | 2020-06-04 14:05:18.179 HD Request # 2 | Daily data download complete for FDAXM20_FUT_Eurex. Unique request ID: 2 | 2020-06-04 14:05:18.179 Removing historical data download ID 2. | 2020-06-04 14:05:18.179 Triggering next historical data download in queue. | 2020-06-04 14:05:18.179 FDAXM20_FUT_Eurex[M] Daily #3 | Reloading chart. | 2020-06-04 14:05:18.184 Socket (1) | Socket gracefully closed by remote side. | 2020-06-04 14:05:18.197 Socket (1) | Closed. | 2020-06-04 14:05:18.197 SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 14:05:19.181 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-06-04 14:05:19.208 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-06-04 14:05:19.208 SC Futures Order Routing/Data | Connected to server. | 2020-06-04 14:05:19.238 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 14:05:19.238 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 14:05:19.238 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:19.293 SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 14:05:19.293 SC Futures Order Routing/Data | Received logon response. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 14:05:19.319 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 14:05:19.319 Triggering next historical data download in queue. | 2020-06-04 14:05:19.320 Triggering next historical data download in queue. | 2020-06-04 14:05:19.320 Triggering next historical data download in queue. | 2020-06-04 14:05:19.320 Triggering next historical data download in queue. | 2020-06-04 14:05:19.320 Updated verified funded futures trading account ending date to: 2020-07-04 12:05:19 | 2020-06-04 14:05:19.320 Mapping FDAXM20_FUT_Eurex to DYM20. Service code: eurex | 2020-06-04 14:05:19.370 SC Data - All Services | Starting real-time market data updates for: FDAXM20_FUT_Eurex (DYM20). ID: 1 Service code: eurex | 2020-06-04 14:05:19.370 SC Data - All Services | Using username 0 | 2020-06-04 14:05:19.370 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2020-06-04 14:05:19.370 SC Data - All Services | Requesting security definition data for: FDAXM20_FUT_Eurex (DYM20). ID: 1 | 2020-06-04 14:05:19.370 Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:19.370 Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 14:05:19.370 Triggering next historical data download in queue. | 2020-06-04 14:05:19.370 Delaying start of download for FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.370 Requesting market depth updates for: FDAXM20_FUT_Eurex if supported. | 2020-06-04 14:05:19.375 Separate subscription for market depth updates not supported. FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.375 DTC Client socket (2) | Creating socket. | 2020-06-04 14:05:19.381 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2020-06-04 14:05:19.381 SC Futures Order Routing/Data | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.385 SC Data - All Services | Connected to server. | 2020-06-04 14:05:19.501 SC Data - All Services | Starting socket receive thread. | 2020-06-04 14:05:19.501 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 14:05:19.501 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:19.647 SC Data - All Services | Sending logon request message. | 2020-06-04 14:05:19.647 SC Data - All Services | Received logon response. | 2020-06-04 14:05:19.807 SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 14:05:19.807 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 14:05:19.807 SC Data - All Services | Successfully connected. | 2020-06-04 14:05:19.807 SC Data - All Services | Trading is not supported. | 2020-06-04 14:05:19.807 SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 14:05:19.807 SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.927 SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.927 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FDAXM20_FUT_Eurex.2020-06-04.depth | 2020-06-04 14:05:19.954 Loading market depth data. | 2020-06-04 14:05:23.153 Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-25 from 2020-05-25 13:40:57 to 2020-05-25 18:01:59. | 2020-06-04 14:05:23.582 HD Request # 3 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 14:05:24.224 HD Request # 3 | Download start date-time: 2020-06-04 14:05:17.000 | 2020-06-04 14:05:24.225 HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-06-04 14:05:24.225 Socket (3) | Creating socket. | 2020-06-04 14:05:24.228 Socket (3) | Connecting to IP: 8.18.161.135. | 2020-06-04 14:05:24.228 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:24.464 HD Request # 3 | Sending historical data logon request message. | 2020-06-04 14:05:24.464 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-06-04 14:05:17. Record interval: 0. Symbol: DYM20 | 2020-06-04 14:05:24.577 Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-26 from 2020-05-26 08:55:00 to 2020-05-26 18:02:00. | 2020-06-04 14:05:24.650 HD Request # 3 | Decompressing data. | 2020-06-04 14:05:24.691 HD Request # 3 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 14:05:17 | 2020-06-04 14:05:24.691 Socket (3) | CloseSocket call. | 2020-06-04 14:05:24.692 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:24.692 Historical data download thread signaled to stop. | 2020-06-04 14:05:24.692 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-06-04 14:05:17 | 2020-06-04 14:05:24.692 HD Request # 3 | Received 33 records from 2020-06-04 14:05:17.000 to 2020-06-04 14:05:23.000 (6.0 seconds) and wrote 31 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.692 Added 5 Time and Sales records to Intraday data file for FDAXM20_FUT_Eurex after download. | 2020-06-04 14:05:24.759 Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 14:05:24.807 Socket (3) | Closed. | 2020-06-04 14:05:24.807 HD Request # 3 | Completion time: 0s | 2020-06-04 14:05:24.825 HD Request # 3 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 3 | 2020-06-04 14:05:24.825 Removing historical data download ID 3. | 2020-06-04 14:05:24.825 Real-time Intraday chart data file updates started for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.825 Intraday chart data file opened for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.825 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-06-04 14:05:24.825 Triggering next historical data download in queue. | 2020-06-04 14:05:24.827 Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-27 from 2020-05-27 08:55:00 to 2020-05-27 18:02:00. | 2020-06-04 14:05:25.972 Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-28 from 2020-05-28 08:59:51 to 2020-05-28 18:02:00. | 2020-06-04 14:05:27.099 Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-29 from 2020-05-29 08:55:00 to 2020-05-29 18:01:58. | 2020-06-04 14:05:28.202 Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-01 from 00:00:00 to 00:00:00. | 2020-06-04 14:05:28.220 Opened cached Intraday file: C:\SierraChart\Data\FDAXM20_FUT_Eurex.scid. Thread ID: 10308 | 2020-06-04 14:05:28.324 Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-02 from 2020-06-02 08:55:00 to 2020-06-02 18:02:00. | 2020-06-04 14:05:29.248 Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-03 from 2020-06-03 08:55:01 to 2020-06-03 18:02:00. | 2020-06-04 14:05:30.340 Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-04 from 2020-06-04 09:31:04 to 2020-06-04 13:40:56. | 2020-06-04 14:05:30.676 FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:30.678 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12498.5, SearchedP=0.0, AnglC=0, Angle=0.0 | 2020-06-04 14:05:30.708 FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:40.258 FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:49.527 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12498.5, SearchedP=12498.5, AnglC=1, Angle=0.0 | 2020-06-04 14:06:03.344 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12500.5, SearchedP=12500.5, AnglC=1, Angle=0.0 | 2020-06-04 14:06:59.686 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12503.0, SearchedP=12503.0, AnglC=1, Angle=0.0 | 2020-06-04 14:07:59.464 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12508.0, SearchedP=12508.0, AnglC=1, Angle=0.0 | 2020-06-04 14:08:59.252 DTC Client socket (2) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.191 DTC Client socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.192 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 * DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 * DTC Client socket (2) | CloseSocket call. | 2020-06-04 16:11:16.591 DTC Client socket (1) | CloseSocket call. | 2020-06-04 16:11:16.591 DTC Client socket (0) | CloseSocket call. | 2020-06-04 16:11:16.591 SC Data - All Services | Disconnected from the server. | 2020-06-04 16:11:16.591 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-06-04 16:11:16.591 Connection to the external service has been lost. | 2020-06-04 16:11:16.591 DTC Client socket (2) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.598 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 16:11:16.605 DTC Client socket (2) | Closed. | 2020-06-04 16:11:16.605 DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.605 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 16:11:16.608 DTC Client socket (1) | Closed. | 2020-06-04 16:11:16.608 DTC Client socket (0) | CloseSocket call. | 2020-06-04 16:11:17.241 SC Futures Order Routing/Data | Disconnected. | 2020-06-04 16:11:17.248 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 16:11:17.249 SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 16:18:22.738 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-06-04 16:18:22.760 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-06-04 16:18:22.760 SC Futures Order Routing/Data | Connected to server. | 2020-06-04 16:18:22.779 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 16:18:22.779 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 16:18:22.779 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:22.834 SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 16:18:22.834 SC Futures Order Routing/Data | Received logon response. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 16:18:22.852 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 16:18:22.852 Triggering next historical data download in queue. | 2020-06-04 16:18:22.852 Triggering next historical data download in queue. | 2020-06-04 16:18:22.852 Triggering next historical data download in queue. | 2020-06-04 16:18:22.852 Triggering next historical data download in queue. | 2020-06-04 16:18:22.852 Updated verified funded futures trading account ending date to: 2020-07-04 14:18:23 | 2020-06-04 16:18:22.852 SC Data - All Services | Using username 0 | 2020-06-04 16:18:23.351 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-06-04 16:18:23.351 DTC Client socket (2) | Creating socket. | 2020-06-04 16:18:23.356 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-06-04 16:18:23.356 SC Data - All Services | Connected to server. | 2020-06-04 16:18:23.470 SC Data - All Services | Starting socket receive thread. | 2020-06-04 16:18:23.470 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 16:18:23.470 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:23.589 SC Data - All Services | Sending logon request message. | 2020-06-04 16:18:23.589 SC Data - All Services | Received logon response. | 2020-06-04 16:18:23.745 SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 16:18:23.745 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 16:18:23.745 SC Data - All Services | Successfully connected. | 2020-06-04 16:18:23.745 SC Data - All Services | Trading is not supported. | 2020-06-04 16:18:23.745 Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 16:18:23.754 Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 16:18:23.754 Triggering next historical data download in queue. | 2020-06-04 16:18:23.754 SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 16:18:23.754 HD Request # 4 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 16:18:23.754 HD Request # 4 | Download start date-time: 2020-06-04 14:13:13.000 | 2020-06-04 16:18:23.755 HD Request # 4 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 16:18:23.755 Socket (3) | Creating socket. | 2020-06-04 16:18:23.758 Socket (3) | Connecting to IP: 8.18.161.133. | 2020-06-04 16:18:23.758 SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 16:18:23.872 SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 16:18:23.872 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:23.998 HD Request # 4 | Sending historical data logon request message. | 2020-06-04 16:18:23.998 Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.230 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.285 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.298 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-06-04 14:13:13. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:00.303 Socket (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.314 Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 17:00:00.319 * Socket (3) | CloseSocket call. | 2020-06-04 17:00:00.337 Socket (0) | CloseSocket call. | 2020-06-04 17:00:00.337 Socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.340 Socket (3) | Closed. | 2020-06-04 17:00:00.340 DTC Client socket (2) | CloseSocket call. | 2020-06-04 17:00:00.365 DTC Client socket (1) | CloseSocket call. | 2020-06-04 17:00:00.365 HD Request # 4 | Error downloading historical Intraday data for FDAXM20_FUT_Eurex. The network socket has been closed. Retrying download. | 2020-06-04 17:00:00.367 Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 17:00:00.367 Triggering next historical data download in queue. | 2020-06-04 17:00:00.367 Historical data download thread signaled to stop. | 2020-06-04 17:00:00.367 HD Request # 4 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:00.368 HD Request # 4 | Completion time: 41m 37s | 2020-06-04 17:00:00.368 Connection to the external service has been lost. | 2020-06-04 17:00:00.368 HD Request # 5 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 17:00:00.369 DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.387 DTC Client socket (2) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.409 * DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.409 DTC Client socket (2) | Closed. | 2020-06-04 17:00:00.411 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.413 DTC Client socket (1) | Closed. | 2020-06-04 17:00:00.413 HD Request # 5 | Download start date-time: 2020-06-04 14:13:13.000 | 2020-06-04 17:00:00.620 HD Request # 5 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-06-04 17:00:00.621 DTC Client socket (0) | CloseSocket call. | 2020-06-04 17:00:00.621 SC Data - All Services | Disconnected from the server. | 2020-06-04 17:00:00.621 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-06-04 17:00:00.622 Socket (1) | Creating socket. | 2020-06-04 17:00:00.680 Socket (1) | Connecting to IP: 8.18.161.135. | 2020-06-04 17:00:00.680 DTC Client socket (0) | CloseSocket call. | 2020-06-04 17:00:00.683 SC Futures Order Routing/Data | Disconnected. | 2020-06-04 17:00:00.683 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 17:00:00.683 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:01.501 HD Request # 5 | Sending historical data logon request message. | 2020-06-04 17:00:01.501 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-06-04 14:13:13. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:01.627 SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 17:00:01.677 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2020-06-04 17:00:01.701 DTC Client socket (2) | Connecting to IP: 78.46.66.20. | 2020-06-04 17:00:01.702 SC Futures Order Routing/Data | Connected to server. | 2020-06-04 17:00:01.729 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 17:00:01.729 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 17:00:01.729 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:01.785 SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 17:00:01.785 SC Futures Order Routing/Data | Received logon response. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 17:00:01.803 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 17:00:01.803 Triggering next historical data download in queue. | 2020-06-04 17:00:01.803 Triggering next historical data download in queue. | 2020-06-04 17:00:01.803 Triggering next historical data download in queue. | 2020-06-04 17:00:01.803 Triggering next historical data download in queue. | 2020-06-04 17:00:01.803 Updated verified funded futures trading account ending date to: 2020-07-04 15:00:02 | 2020-06-04 17:00:01.803 HD Request # 5 | Decompressing data. | 2020-06-04 17:00:01.832 HD Request # 5 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 14:13:13 | 2020-06-04 17:00:02.121 HD Request # 5 | Re-requesting historical data for FDAXM20_FUT_Eurex to get the latest data since the download was started while not connected to primary service. | 2020-06-04 17:00:02.312 Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 17:00:02.312 Triggering next historical data download in queue. | 2020-06-04 17:00:02.312 Socket (1) | CloseSocket call. | 2020-06-04 17:00:02.312 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 17:00:02.312 Historical data download thread signaled to stop. | 2020-06-04 17:00:02.312 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-06-04 14:13:15 | 2020-06-04 17:00:02.313 HD Request # 5 | Received 23119 records from 2020-06-04 14:13:13.000 to 2020-06-04 17:00:01.005 (2.8 hours) and wrote 23116 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:02.313 HD Request # 5 | Completion time: 2s | 2020-06-04 17:00:02.324 HD Request # 6 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 17:00:02.324 HD Request # 6 | Download start date-time: 2020-06-04 17:00:01.000 | 2020-06-04 17:00:02.325 HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 17:00:02.325 Socket (3) | Creating socket. | 2020-06-04 17:00:02.326 Socket (3) | Connecting to IP: 8.18.161.133. | 2020-06-04 17:00:02.326 Socket (1) | Socket gracefully closed by remote side. | 2020-06-04 17:00:02.440 Socket (1) | Closed. | 2020-06-04 17:00:02.440 HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:02.575 HD Request # 6 | Sending historical data logon request message. | 2020-06-04 17:00:02.575 SC Data - All Services | Using username 0 | 2020-06-04 17:00:02.612 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2020-06-04 17:00:02.612 DTC Client socket (1) | Creating socket. | 2020-06-04 17:00:02.616 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2020-06-04 17:00:02.616 HD Request # 6 | Requesting Intraday data. Start date-time: 2020-06-04 17:00:01. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:02.689 SC Data - All Services | Connected to server. | 2020-06-04 17:00:02.734 SC Data - All Services | Starting socket receive thread. | 2020-06-04 17:00:02.734 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 17:00:02.734 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:02.879 SC Data - All Services | Sending logon request message. | 2020-06-04 17:00:02.879 HD Request # 6 | Decompressing data. | 2020-06-04 17:00:02.918 SC Data - All Services | Received logon response. | 2020-06-04 17:00:03.008 SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 17:00:03.008 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 17:00:03.008 SC Data - All Services | Successfully connected. | 2020-06-04 17:00:03.008 SC Data - All Services | Trading is not supported. | 2020-06-04 17:00:03.008 SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 17:00:03.008 HD Request # 6 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 17:00:01 | 2020-06-04 17:00:03.044 Socket (3) | CloseSocket call. | 2020-06-04 17:00:03.045 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-06-04 17:00:03.045 Historical data download thread signaled to stop. | 2020-06-04 17:00:03.045 HD Request # 6 | Timestamp of first Intraday data file record written: 2020-06-04 17:00:01 | 2020-06-04 17:00:03.045 HD Request # 6 | Received 16 records from 2020-06-04 17:00:01.000 to 2020-06-04 17:00:03.001 (2.0 seconds) and wrote 10 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.045 HD Request # 6 | Completion time: 1s | 2020-06-04 17:00:03.055 HD Request # 6 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 4 | 2020-06-04 17:00:03.055 Removing historical data download ID 4. | 2020-06-04 17:00:03.055 Real-time Intraday chart data file updates started for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.055 Intraday chart data file opened for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.055 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-06-04 17:00:03.055 Triggering next historical data download in queue. | 2020-06-04 17:00:03.055 Chart #1 has tagged chart #2 for full recalculation. Chartbook: DAX.Cht | 2020-06-04 17:00:03.075 FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: DAX.Cht | 2020-06-04 17:00:03.083 SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.129 SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.129 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12466.0, SearchedP=12508.0, AnglC=0, Angle=0.0 | 2020-06-04 17:00:03.155 Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 17:00:03.159 Socket (3) | Closed. | 2020-06-04 17:00:03.159 Opened cached Intraday file: C:\SierraChart\Data\FDAXM20_FUT_Eurex.scid. Thread ID: 10308 | 2020-06-04 17:00:06.555 FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 17:00:22.892 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12508.0, AnglC=0, Angle=0.0 | 2020-06-04 17:00:23.043 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12468.0, AnglC=1, Angle=0.0 | 2020-06-04 17:00:58.999 Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12465.8, AnglC=2, Angle=19.8 | 2020-06-04 17:05:58.598 |
[2020-06-05 09:52:11] |
|
It really is quite clear there is a problem with your own Internet connection because you are losing three different connections at the exact same time to two different data centers: Socket (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.314 Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 17:00:00.319 * HD Request # 4 | Error downloading historical Intraday data for FDAXM20_FUT_Eurex. The network socket has been closed. Retrying download. | 2020-06-04 17:00:00.367 Connection to the external service has been lost. | 2020-06-04 17:00:00.368 DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.387 DTC Client socket (2) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.409 * Please try a different Internet connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-06-05 09:58:07] |
Ernie Doo - Posts: 46 |
Alright. Thanks a lot SC team for your prompt response. I will monitor my connection exhaustively. I really appreciate it and every time I need help you are quick and precise with your comments. Again, thanks for all your help. |
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