Support Board
Date/Time: Fri, 07 Feb 2025 16:51:23 +0000
Post From: Suddenly getting disconnected
| [2020-06-05 09:52:11] |
| |
|
It really is quite clear there is a problem with your own Internet connection because you are losing three different connections at the exact same time to two different data centers: Socket (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.314 Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 17:00:00.319 * HD Request # 4 | Error downloading historical Intraday data for FDAXM20_FUT_Eurex. The network socket has been closed. Retrying download. | 2020-06-04 17:00:00.367 Connection to the external service has been lost. | 2020-06-04 17:00:00.368 DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.387 DTC Client socket (2) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.409 * Please try a different Internet connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |