Support Board
Date/Time: Thu, 06 Feb 2025 22:21:58 +0000
Data Lag between Denali (SC) and TT
View Count: 684
| [2020-05-13 09:51:35] |
| User142249 - Posts: 2 |
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I do have a subscription to the CME live data with Denali which I use in my SC. For order execution I use TT. I found a big dicrepancy between both. Something seems to be not set right. Steps I already tried so far: -Checked for the tick Allow Support for SCDF under Data/ Trade Service Settings -Check for Updates on SC -Check if I am really subscribed to live data in the msg logs Please find a screenshot of the current lag with SC and TT next to each other Any idea on what may cause this? Thanks! Date Time Of Last Edit: 2020-05-13 09:52:05
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Private File |
| [2020-05-13 10:07:35] |
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It is quite clear you are not receiving any streaming data from the Denali Exchange Data Feed from that screenshot. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 14:29:47] |
| User142249 - Posts: 2 |
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I think I found the issue. CME live data is not connected as I will need to connect it to my FCM account in order to get the data. Is that correct? Please find the log attached: Software version: 2102 32-bit | 2020-05-13 10:21:14.666 Primary Thread ID: 14520 | 2020-05-13 10:21:14.666 Usage end date: 2020-11-09 | 2020-05-13 10:21:14.666 Enabled for: Advanced Features 2. | 2020-05-13 10:21:14.666 Enabled for: Sierra Chart Historical Data Service. | 2020-05-13 10:21:14.666 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-13 10:21:14.666 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-13 10:21:14.666 Enabled for exchange2: CME (Trading Account Required) | 2020-05-13 10:21:14.666 Enabled for exchange2: CBOT (Trading Account Required) | 2020-05-13 10:21:14.666 Enabled for exchange2: COMEX (Trading Account Required) | 2020-05-13 10:21:14.666 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-05-13 10:21:14.666 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-13 10:21:14.666 Current selected Data/Trading service: SC Data - All Services | 2020-05-13 10:21:14.666 Custom symbol settings values: enabled | 2020-05-13 10:21:14.667 Chart Update Interval: 500 | 2020-05-13 10:21:14.667 Intraday Data Storage Time Unit: 0 | 2020-05-13 10:21:14.667 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-13 10:21:14.667 2020-05-13 16:21:14 Local computer time | 2020-05-13 10:21:14.667 2020-05-13 14:21:14 Local computer time in UTC | 2020-05-13 10:21:14.667 2020-05-13 10:21:14 Local computer time in SC Time Zone | 2020-05-13 10:21:14.667 2020-05-13 14:19:36 Server time in UTC | 2020-05-13 10:21:14.667 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-13 10:21:14.667 Program path: C:\SierraChart\ | 2020-05-13 10:21:14.667 Data Files path: C:\SierraChart\Data\ | 2020-05-13 10:21:14.667 OS Version Number: 10.0 | 2020-05-13 10:21:14.667 Locale Setting: C | 2020-05-13 10:21:14.667 DLLs: TicinoMathV3.0.dll, TicinoMathV3.0_64.dll, UserContributedStudies_64.dll | 2020-05-13 10:21:14.668 SC Data - All Services | Connected to data server. | 2020-05-13 10:21:27.723 Triggering next historical data download in queue. | 2020-05-13 10:21:27.723 Triggering next historical data download in queue. | 2020-05-13 10:21:27.723 Triggering next historical data download in queue. | 2020-05-13 10:21:27.723 Triggering next historical data download in queue. | 2020-05-13 10:21:27.723 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-05-13 10:21:27.723 File >> Disconnect selected. | 2020-05-13 10:22:18.298 SC Data - All Services | Disconnected. | 2020-05-13 10:22:18.298 SC Data - All Services | Connected to data server. | 2020-05-13 10:22:30.044 Triggering next historical data download in queue. | 2020-05-13 10:22:30.044 Triggering next historical data download in queue. | 2020-05-13 10:22:30.045 Triggering next historical data download in queue. | 2020-05-13 10:22:30.045 Triggering next historical data download in queue. | 2020-05-13 10:22:30.045 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-05-13 10:22:30.045 The message log has been sent to support. | 2020-05-13 10:24:44.255 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2020-05-13 10:24:44.255 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2020-05-13 10:24:44.255 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-05-13 10:24:44.654 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2020-05-13 10:24:44.901 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-05-13 10:24:44.901 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-05-13 10:24:44.922 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-05-13 10:24:44.922 |
| [2020-05-13 17:38:45] |
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You are correct, you need to connect to your live trading account once a month in order to meet the qualifications of the CME Group as a Non-Professional. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees However, you should still be receiving delayed data. That is why we want to see the entire Message Log. We do not see everything. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 17:39:47
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